iCollectClothes Reviews

Name: iCollectClothes
Rating: 4.95

5.0 Rating 30,157 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,157 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No did not have a bad experience just wanted u to pick the cloths up that are washed and clean and descent got to many”

Helpful Report

Posted 1 week ago

“First time I used them they were great, but the couple of times I’ve been really disappointed. They change the ETA 3-4 times so you’re left staying in all day. They originally said they’d be here 8am-10am today and I’m still waiting at gone 2pm. Ruined my plans for the day.”

Helpful Report

Posted 8 months ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding; however, we cannot control the amount of traffic the drivers faces during the day. We can only apologise and make sure the time slots are as accurate as possible! Please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 8 months ago

“says they only donate £200 per tonne - this is a for profit company using charity as a cover”

Helpful Report

Posted 9 months ago

Dear Supporter, Thank you for taking the time to review our service. Yes, we donate £200 per tonne of clothing collected to our 10 partner charities, the service we provide is free to all customers but there are also costs involved to susatin this. You can always contact any of our partner charities to confirm the donations. If you do have any questions please do not hesitiate to contact us direct! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 9 months ago

“Person who collected the stuff wasn't in the best of moods and started throwing the bags up by front door because it had been raining and he couldn't carry the bags”

Helpful Report

Posted 1 year ago

“Unfortunately I didn’t have a good experience with them. The service that I received was below the standard that I’m used to… It was supposed to be a smooth transition but instead got bombarded with calls while I was working because apparently the driver couldn’t get into my building. More like he couldn’t work a simple buzzer. The person that I spoke to on the phone was also rude so won’t be using this service again.”

Helpful Report

Posted 1 year ago

“You didn’t come. I don’t know what or where your driver collected but it wasn’t here”

Helpful Report

Posted 1 year ago

“I put in 2 collection dates and each time it came back that dates where=not in order I have tried twice with different dates still no better”

Helpful Report

Posted 1 year ago

“Took all the clothes them brought a bag back left it outside of my house ripped open”

Helpful Report

Posted 1 year ago

“Left clothes out visibly at the end of the path. Got a message within the time window to say that someone had tried to collect / and call me but was unsuccessful. To be fair, I looked at the phone number on the booking and I had typed a digit incorrectly but I cannot understand why a) they didn't just pick up the bags or b) they didn't knock on the door of our house as we were in. Have to re-book collection.... altogether more difficult than it should be.”

Helpful Report

Posted 1 year ago

“Email received stating bags collected but still on front lawn in rain. Not happy, I've got to store for another week as had to rebook collection.”

Helpful Report

Posted 1 year ago

“Well I put a note on the bag outside to say I have more inside and didn’t knock on couldn’t fit all the bags outside”

Helpful Report

Posted 1 year ago

“Biggest scam ever! I booked the collection, received a confirmation email, brought the bag outside by the door, received a thank you collection email only to find my bag all torn apart with all my clothes all over the pavement and street!! Horrible feeling I must say! When trying to call them they just hung up on me and the line has been busy ever after! Don’t be bothered with them, just drop your lovely old clothes at the charity shop next door!”

Helpful Report

Posted 1 year ago

“The clothes were not collected”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and advise the days we do collect in your area so we can book a collection that is more convenient for you! Please do book another collection or call us and we can book in a collection and advise the collections dates for your area! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 1 year ago

“it wont allow me to rate any lower than 1 but should be zero. staff didn't take my email down correctly, even after reading and spelling it out incredibly rude driver called 11 times before i could get through when i did call to complain, i was told if i want a response i'd have to email. you try and do something nice for charity and to help people and you're met with impolite, rude, ignorant people and a very unprofessional outfit/charity. I would recommend everyone stay clear of these people and either post of free facebook groups where you help people direct, rather than lining the pockets of charity directors (yes they do get paid very very well) and are not kept waiting for 2 hours in someone elses empty house, only to be met with such disgraceful attitudes.”

Helpful Report

Posted 2 years ago

“Everything”

Helpful Report

Posted 2 years ago

“The company driver was rude . Did not take any else but clothes books and cd’s. He was lazy and asked me to take out the clothes. I would not recommend this company to anyone. My auntie’s belongings had to be discarded. I could have donated all her kitchen and lights etc to another chari”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure the driver collects all the bags next time for you! Mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“The delivery guy only collected a small portion of the items that I am supposed to donate. All my items are brand new stationaries and I had no problem donating the same thing on my previous donations with icollect.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We can only apologise that not all your bags were collected and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Please leave all the bags outside for the driver to collect or keep them all inside and they will knock on the door upon arrival. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Didn’t pick up and sent me an email saying it was. Second time I’m booking and nobody came around.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take responsibility for the bags not being collected on the requested dates however we cannot find any bookings for you. We can only apologise for this and advise the days we do collect in your area so we can book a collection that is more convenient for you! Please do book another collection or call us/email us and we can book in a collection and advise the collections dates for your area! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Waste 9f time this company don't bother with them they are Liar's”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to advise that we are a registered fundraising company and we donate proceedings to our partner charities, of whom are all registered. Unfortunately, we do not collect all over the UK as we do not have depots or drivers in all locations. We are hoping to expand but we do not have any timescale for this. If you need any further information regarding our partner charities or donation information, you can visit our website https://www.icollectclothes.co.uk/donation-info, or contact any of our partner charities listed on our website. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“The driver had a scowl on his face because i didnt answere the door right away, i had only been in a hour as my mum had a fall at 11pm and the ambulance didnt get to her till 6, so i didnt get home till after 7am, went stright to bed, i tryed to explain this to the driver why i took ages to answer the door, all he said is i dint want to know, were do i go for the bags, this attitude is disgusting, i only lost my husband last week and they were his clothes i was donating. Your driver needs to be nicer to people.”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

iCollectClothes is rated 5.0 based on 30,157 reviews