iCollectClothes Reviews

Name: iCollectClothes
Address: Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Thurrock
Rating: 4.95

5.0 Rating 30,314 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury,
Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
Thurrock
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saw a icollectclothes van parked outside and I made an enquiry with your driver to ascertain very quickly how it worked and if he was able to take ad hoc collections Suffice to say he’s not a very good ambassador for your company Within three minutes of interacting with him It was clear he was a rude arrogant individual and not very charitable at all. You need to understand that every person you hire is representative of your company and if he’s what your company represents then people will want no part of it.”

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Posted 4 years ago

“I received an email to say my bags had been picked up but they hadn't, not impressed”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected and the driver not buzzing/knocking on the door. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“Awful service from a dishonest company. Booked a collection with these people and prepared 9 massive bags of donations. On the day the collection was due to happen I received an email from them saying my collection has been cancelled, and would I like to be notified when the service is available in my area. (that's Luton, by the way - which is just outside of London for those who don't know.) I thought that was weird because on their website it says "Regardless of our location, our pick up drivers can find you wherever collection is required. Just book the collection and leave the rest to us." Contacted customer service and yep... Apparently, they can't collect from Luton. They're based in Essex so I'm sorry, but I'm not buying it. What I would buy, however, is that with the current lockdown they're inundated with bookings - probably more than they can handle. So they've decided to let everyone book a collection, and are only collecting from the most affluent areas, then cancelling on everyone else. Let's not forget that they are a business, not a charity. They collect 1 tonne of clothes and the charity gets £200. The rest of the money they make is theirs to keep. So the higher quality of the clothes you donate, the more profit they make per tonne. Of course, this is just a theory. I could be way off base. But it seems more likely than them being unable to collect from somewhere that's only an hours drive away.”

Helpful Report

Posted 4 years ago

“The driver opened up all the bags, took what he wanted and left clothes and shoes all over the driveway. I wish I hadn't bothered.”

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Posted 4 years ago

“Asked the guy to stand back as I am high risk and he kept coming close. No mask on. Last time I will ever donate.”

Helpful Report

Posted 4 years ago

“Annoyed that the date on my mail drop which encouraged me to donate was not honoured- so I had to rearrange collection myself and I noticed many of my neighbours had given up so the environmental impact of collecting my donation negated the whole transaction! No apology or explanation was offered.”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. We will look into this issue very seriously.Thank you for your understanding and please accept our apologies one more time. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 4 years ago

“The bags are still at my house but I had an email saying they have been collected. I was in the house and nobody came to the door. Not sure what happened.”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 4 years ago

“I got a notification my donation was received, yet this was not true. the bags are still at my house!”

Helpful Report

Posted 4 years ago

“Time wasters.”

Helpful Report

Posted 4 years ago

“I received an email claiming my boxes had been collected at 09:23am on 3rd March. My 3x very large boxes are still outside my front door. The driver didn't press my intercom (like previous drivers have) and apparently removed two bags from the front (communal) area. I suspect this is somebody else's household rubbish and this has greatly inconvenienced me. When I contacted customer service, I spoke with a very abrupt and unhelpful individual who was only interested in rebooking. As I said earlier, these are very large boxes, (many of the contents are new with labels) and I don't intend to bring them back into my home since they take up too much room. I think it was highly insensitive and inconsiderate for you not to arrange to return to my property to remove these boxes. I consider this to be poor customer service and I cannot be certain the items will still be available for collection when the driver returns on Friday 5th.”

Helpful Report

Posted 4 years ago

“About the personnel who came for the collection. Though it's difficult to explain someone's body language but to say the least it was BAD. I guess the he was struggling to find the address. If you are not able to find the address, you can't attribute your frustration to me. I pushed my meetings to stay at the door waited there for 15 mins twice and I am receiving attitude look from the person. I am still trying to process that. I waved to him no response, i smiled in greeting no response i asked finding the address was tricky isn't it, no response. You wonder what i got? A passive scoff. I ask you to visualize that body language and think whether i will choose to use the service again. I will rather save myself from packing the clothes decently labelling and waiting at the door only to receive bad behaviour. I would rather dump them. You are doing an amazing job. We are together in this for our society. But the least we expect from each other is a good behaviour that was missing massively.”

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Posted 4 years ago

“I had a email to say thank you for the donation you picked up. Although when I got home the bags were still by the front door?”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“Donated many times before with no problems but the driver today flung our donations into the van, I heard glass break so I assume all the kitchenware I had carefully packed is broken and useless. Have emailed customer service with my concerns but I'm very disappointed and won't use this service again.”

Helpful Report

Posted 4 years ago

“I got a email saying items were picked up today but they haven’t. Still on door step. Please advise.”

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Posted 4 years ago

Dear Ann, sorry for the mistake. This could be a human error, please let us fix this issue & arrange your new collection. Would you be so kind and give us a call on 0344 879 4417, we will do our best to arrange your collection ASAP. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Didn’t collect and did not respond to emails or calls”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. If you could contact us via phone or email we would be happy to rearrange your collection. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“I chose one day for the collection and they rescheduled it 2 times, in the 3 weeks after, and never showed up. The last time they finally pick up the donation. The service has a very good purpose, but I think they have to improve it.”

Helpful Report

Posted 4 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. We constantly work to improve our service, as of right our team non-stop to fix all the issues you encounter. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Second time that I try to use the service but none showed up.”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you for taking the time to review our services. We are very sorry for the goof. We working hard to fix this glitch. If you could contact our customer service on 0344 879 4417, we would be happy to assign a special collection. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Sooo disappointed, was racially abused due to the drivers in capability to find my address. Would not recommend”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for a bad experience using our service. We will investigate this incident and the empathy course will be provided to increase empathic intelligence. We hope it helps to serve you better in future. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“They driver was unable to find my house address meaning I had to physically go outside and look for him. I was on the phone to one of your receptionists “Amber” as I was looking for him and as I have him the bag of clothes and proceeded to swear at me and insult me and shouting by calling me a stupid “nigga” as he claims that he had been waiting a long time. The drivers name was Gunter and as he was shouting and swearing at me, he had a cigarette in his mouth. I will never donate clothes to this organisation ever again”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience caused. The driver has been suspended from work while the investigation will take place. We are really sorry for this misunderstanding , please accept our apologies one more time and we will make sure this does not happen again, everyone makes mistakes – please use our services again and we’ll definitely change your opinion! Kind regards, iCollectClothes Team

Posted 4 years ago

“The driver was kind enough to wait, but it was impossible for me to carry 9-10 full bags to his van. He left without taking anything at all.”

Helpful Report

Posted 4 years ago

iCollectClothes is rated 5.0 based on 30,314 reviews