I ordered a lampshade at the beginning of June, I was told that it wasn't in stock yet but that they would update me soon. By August I hadn't heard anything about it and when I emailed to ask I got no response. I emailed again and got no response again. I finally asked to cancel my order and a few hours later I received a notification that my order was being delivered which I assume means someone saw my email and finally did something. I emailed again to say that I still wanted to return the item and I have yet to receive any response back. Do not order if you want good customer service as there is none.