HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,832 Reviews

82 %

of reviewers recommend HUH. Store

4.2

Based on 3,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huh is great! Great products. Sturdy mug”

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Posted 1 year ago

“Amazing service. Quickest delivery ever!! Excellent product and really lovely packaging. I’d definitely order again from HUH. ⭐️”

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Posted 1 year ago

“Great product and service”

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Posted 1 year ago

“Ordered a shelf on the 6th April and it’s the 31st May and still no shelf. Was for my babies nursery and looks like baby will be here before the shelf. Was advised weeks ago it would “be delivered within 2 weeks” and emails after this have gone unanswered. Can’t give any higher without contact from HUH which is impossible at the moment. Any updates Huh?”

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Posted 1 year ago

“Super quick delivery and lovely selection of products!”

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Posted 1 year ago

“Very competitive prices and quick and reliable delivery. Have bought two bags from HUH now, and have been very impressed. Would use again!”

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Posted 1 year ago

“Do not buy from this store. The customer service is terrible. I paid a lot of money for a household item back in February. Nothing arrived for 3 months. I chased and chased them. They kept saying it was on its way. Then the order was cancelled but I’m still waiting for my refund. My bank is now involved and helping me to try and retrieve my money. There are many wonderful furniture and lifestyle companies out there with great customer service so avoid this one to protect your money.”

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Posted 1 year ago

Hi Karen Gaydon, As discussed on email on 22 May, your order was promptly cancelled and refunded as requested. The refund was declined as you had already opened a chargeback via your bank. We have submitted all the relevant information to your bank as a refund is no longer possible. The items you pre-ordered have also since arrived with us and are ready for delivery. If you need any further information please reply to our emails. Many thanks, HUH. Store

Posted 1 year ago

“Quick delivery of the product. Accurate description of the product - exactly what I expected. Thanks”

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Posted 1 year ago

“delivered quick and in perfect condition”

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Posted 1 year ago

“Speedy delivery, would recommend!”

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Posted 1 year ago

“Love this shop! Amazing selection and the service is incredible”

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Posted 1 year ago

“It’s super easy to place your order, I like the layout of the website as it’s not overcomplicated. The product was the best quality and came in really good time. Really happy overall!”

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Posted 1 year ago

“Super fast delivery and quality product”

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Posted 1 year ago

“I placed an order over 12 weeks ago for some Hay lampshades. At the time, delivery was expected in 3-6 weeks. After the 6 weeks past I got in touch and exchanged emails back and forth where each time I was promised it would be 'dispatched within a fortnight' or 'you'll have it by the end of the week'. Since then I have been in touch to try to cancel the order as it still hasn't been dispatched but these emails are going unanswered. I am disappointed to see that others have faced similar issues and that this is not a standalone incident. Since making this review, Huh has cancelled and refunded the order.”

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Posted 1 year ago

“Ten weeks after ordering a rug (with an estimated delivery between 3-6 weeks) and my emails (plural) requesting for the order to be cancelled and a refund to be processed were going unanswered. Previous emails (plural) sent following various missed delivery milestones (“it’s on the next shipment” … “we’re now expecting it next week” etc.) were answered promptly. Within hours of submitting a disappointing review here, I did receive an email to confirm that my order was cancelled and that a refund was being processed.”

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Posted 1 year ago

“Really great service, quick delivery!”

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Posted 1 year ago

“Great service, product range and customer service!”

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Posted 1 year ago

“As a gift, I was treated to a Rains backpack which I have been wanting for months. I finally placed the order two weeks ago on the HUH. store and I was so excited! Unfortunately, my package still hasn't arrived. I've reached out via email and I have been following up but I haven't heard anything back yet which is disappointing and worrying since I spent a lot of money on this bag.”

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Posted 1 year ago

Hi Sophie, Thank you for your feedback. Your last email to us was received on Friday afternoon and we replied as soon as possible today (Monday) as we are closed on weekends. If you have not received our reply, please check your spam folder as it may be going there. We are very sorry indeed to hear the delivery has not been received. Unfortunately, as the parcel has been delivered with a proof of delivery photo outside your flat door, it is likely that Royal Mail will deem this as delivered and will be unable to open an investigation. We have advised to contact the police as, if the parcel has been taken from your property, this would need to be deemed as a theft. If you need any further information from our side please let us know and we will of course update you with any additional information provided by Royal Mail. Many thanks, HUH. Store

Posted 1 year ago

“SUPER Quick delivery! The website and design of checkout were easy to use. Would recommend HUH Store to friends and will be ordering again. :)”

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Posted 1 year ago

“Loved the mugs Especially the design on the handles”

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Posted 1 year ago

HUH. Store is rated 4.2 based on 3,832 reviews