Ten weeks after ordering a rug (with an estimated delivery between 3-6 weeks) and my emails (plural) requesting for the order to be cancelled and a refund to be processed were going unanswered. Previous emails (plural) sent following various missed delivery milestones (“it’s on the next shipment” … “we’re now expecting it next week” etc.) were answered promptly. Within hours of submitting a disappointing review here, I did receive an email to confirm that my order was cancelled and that a refund was being processed.
11 months ago
HUH. Store has a
4.5
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from
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