HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,821 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,821 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has now been a month since I ordered. Initially was told of a 2 week delay, then no further correspondence. I only got a response from them following previous review on Trustpilot advising I could request refund. It has not been a week since I requested this and no further correspondence from them once again. This was due to be a Christmas present, so very disappointed in their poor customer service. Avoid at all costs. Order #132563”

Helpful Report

Posted 3 months ago

“Ordered a T shirt and it arrived in good time..Next I ordered another t shirt and tracksuit, t shirt arrived...now I have been waiting for 9 days for the tracksuit, although it said 3 days. The status of my order is confirmed with a 7 to 10 day wait,.not good enough. I spent 115 pounds on 3 items (which is a huge amount of money for me) and expect better customer service. Great website, easy to use, good range of carharrt clothing, the January sale is amazing and further discount codes available. That's the positives... Really want to like this site but 2nd time round using it has been poor experience...would use again just be more realistic you could.be waiting for your items for 2 weeks....”

Helpful Report

(London) - Posted 3 months ago

“I bought these jeans as a gift for my 17 year old son. He loves them. Great fit and exactly as pictured and described and arrived on time. Would purchase from HUH.Store again.”

Helpful Report

Posted 3 months ago

“I had an order cancelled and haven't received refund despite contacting huh. Have sent emails to no avail. This is for an order placed in November!”

Helpful Report

Posted 3 months ago

“If I could give no stars I would. PLEASE PLEASE do not buy from this company. Ordered a coat which didn’t arrive so emailed the company. Said I could cancel order and get refund as unsure when would come into the warehouse. Cancelled order 17Dec still waiting on refund. Now not responding to my emails.”

Helpful Report

Posted 3 months ago

“Sadly, this is the second time I have been urged to cancel due to stocking issues. When I placed my order on line, on each occasion (in the last few months three pairs of trousers, two different orders) they were indicated as being in stock. I would not waste my time ordering something not in stock and risk forgetting about them if they never turned up. I have to ask if this is a business ploy? Get people to place orders with you regardless of whether you really have the items or not in the hope that you can get supply from the manufacturers in the meantime? I hope someone is looking at your business model because change is needed; I can not imagine ever ordering from Huh again, too much hassle, too unreliable.”

Helpful Report

Posted 3 months ago

“Ordered an item for Christmas. Delivery was quoted as 3-5 days. I had to repeatedly chase where the item was and after 1 month I was eventually told the item would now not come until January (approx 8 weeks after I ordered). I asked for a refund, 3 weeks later I am still waiting. Terrible service, I will not be using this company again.”

Helpful Report

Posted 3 months ago

“Carhartt chase black sweater come through just like I wanted. Quick delivery highly recommend Huh store. Definitely using there shop for other clothing items. 5 stars”

Helpful Report

Posted 3 months ago

“I ordered a Christmas present during the Black Friday sale, it arrived Jan 8th. Which I wasn’t happy about obviously. There was no apology and the communication about the order was poor.”

Helpful Report

Posted 3 months ago

“I ordered a tshirt on 4th Dec for a Xmas present. After 2 weeks I had to chase and I was advised they didn’t have the item in stock. It’s 12th Jan now, I’ve not received the item, nor a refund, nor any sort of adequate response from them. They take days to reply to chases, don’t apologise, and feed me the same excuses every time. Order from here at your own risk! They are a shocking company.”

Helpful Report

Posted 3 months ago

“Bought a few items from Huh, they seem to blow everyone else prices out the water. The quality of the items they sell are great. Delivery has been a bit slower than normal this year over the Christmas period but they keep you updated.”

Helpful Report

Posted 3 months ago

“Ordered a top on 8 dec which was in stock, day after order got email saying it was on back order. 3 emails asking for a refund and nothing, they didn’t provide one. Top I ordered was then discounted in the sale. Arrive out of the blue on 8 Jan.. 1 month after order. No apology, no refund, no communication. Customer service is the worst and still eating on a refund on the sale price. Shocking.”

Helpful Report

(London) - Posted 3 months ago

“Not brilliant overall. Ordered 4 items 20th November - 1 arrived as per delivery times, then messaged the other 3 were waiting for re-stock. Numerous emails (long gaps from HUH for response) finally gave up and had to chase refund which eventually came January. Disappointing as purchased for Christmas presents and thought I was in plenty of time.”

Helpful Report

(London) - Posted 3 months ago

“Ordered on 19th December and paid £7 for next day delivery. The order has still not been dispatched. The reason behind this is because they’re closed between 23rd December to 5th January. Absolutely disgusting.”

Helpful Report

Posted 3 months ago

“Very poor. Order placed for 2 cups in early November. Told shortly after that there was a delay and I’d receive them in 7-10 days. This would’ve been ok as still in time for Christmas however no sign of delivery. No info from company until I chased them up. Eventually one cup arrived mid December and another in a substituted colour in January.”

Helpful Report

(London) - Posted 3 months ago

“I ordered a carhart sweatshirt on the 4/12/24 told there was a delay on the 6/12/24 I emailed asking if it would be here in time for Christmas on the 19/12/24 told they couldn’t give me a delivery date so I asked for a refund on the 28/12/24 o was told I would get a refund between 3-10 business days it is now the 9/1/25 and I am still waiting for my refund. I beginning to agree with the other reviews in that I have been scammed.”

Helpful Report

Posted 3 months ago

“Products took ages to arrive. Some up to 7 months after ordering despite seller claiming will arrive “next week”. Others just received refund after chasing. However I feel like if I left it and did not chase the seller nothing would have arrived and I wouldn’t have received a partial refund. In my opinion you shouldn’t be able to order products that are out of stock or should be told before ordering they will not arrive and provide an actual delivery date. Overall a very frustrating process ordering clothes and required many emails and constant chasing to actually receive order/ refunds. Wouldn’t bother again.”

Helpful Report

(London) - Posted 3 months ago

“Appalling service and utter refusal to respond coherently to my emails. I bought a bag and paid extra for express postage in order to receive it by Christmas, but then got an email saying it was delayed and HUH would refund the express postage payment and I should email them if I wanted to cancel the order. So I emailed to say I wanted to cancel the order and I just got an automatic reply directing me to the FAQs. I have still not had a proper response, and I am £77.95 out of pocket. Disgraceful service and I would recommend everyone to avoid dealing with this terrible store.”

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Posted 3 months ago

“Easy to order very pleased with my purchase Would highly recommend”

Helpful Report

Posted 3 months ago

“First time using HUH. There were stock issues and delayed delivery hence the 4 stars, but all in all the product were on sale at a great price, genuine stuff and it all arrived eventually. Communication was ok too, patience paid off. I would recommend and use again.”

Helpful Report

Posted 3 months ago

HUH. Store is rated 4.2 based on 3,821 reviews