HUH. Store Reviews

Name: HUH. Store
Rating: 4.18

4.2 Rating 3,821 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,821 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, excellent customer support, would use again”

Helpful Report

(London) - Posted 3 months ago

“Absolutely shocking! Ordered a hoodie in early December for a Christmas present and still haven’t received! Have requested a refund and yet to recieve confirmation of this!”

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Posted 3 months ago

“Order was extremely delayed”

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(London) - Posted 3 months ago

“-Order was delivered 2x months late -Allowed me to order with fast track delivery despite the item being out of stock -Poor response time to emails; often ignored -Item eventually arrived but would not order from this outlet again”

Helpful Report

(London) - Posted 3 months ago

“Orderd on the 6th of Jan, said it was delayed 7-10 days, no issues there, however had no updates after this, emailed again, still no understanding, will not be ordering from here again, as i still havent got my order. Nor any information”

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Posted 3 months ago

“The worst service ever. Took my money but order was not delivered. Avoid at all costs!”

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Posted 3 months ago

“Nice And Reliable”

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Posted 3 months ago

“Useless, ordered an in stock Hat as a Christmas present. Once purchased was told it would be delayed so I requested a cancellation and refund which was agreed. Nearly 6 weeks of chasing and no refund. Terrible communication. Avoid like the plague”

Helpful Report

Posted 3 months ago

“Ordered on 11th January, money taken from account and still no delivery. I had a dispatch delay email on 14th January. We are now on 24th January and no update has been provided. I have tried contacting the store through various channels and I have not received any response. Won't be ordering again any time soon.”

Helpful Report

Posted 3 months ago

“I ordered a jacket and was told it would arrive in 3-5 days. After 6 weeks no sign of the item and eventually got a response after multiple chasers to be told it would be another 6 weeks. I requested a refund and was told it would be given in 3-10 days, 4 weeks later I am still waiting for the refund and noone from HUH. every replies to the support queries. Company is a scam I won't ever be using them again.”

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Posted 3 months ago

“Order was dispatched rapid and arrived the next day! Will definitely use this company again.”

Helpful Report

(London) - Posted 3 months ago

“Great service and speedy shipping!”

Helpful Report

(London) - Posted 3 months ago

“Ordered an item on 14/11 - was told there would be a 10 day delay on shipping. Item never arrived. Asked for a refund on 28/12 and still yet to receive the refund (20/1 when writing) pleasant service from customer services but replies have stopped and have 0 hope I will be refunded or receive the products. Not good - do not buy from this store.”

Helpful Report

Posted 3 months ago

“Ordered product on the 14 dec. 17th dec told there was a delay with the order, to expect it within 7-10 days. Didn’t choose the refund option as I was told it was possible it would show up before Christmas day. I didn’t. It didn’t show up after Christmas either. Or the new year. Or after the new year. After making contact my order was cancelled on the 5th January (clearly the product wasn’t in transit or being sent) Fast forward to 19th Jan receipt of said refund either :-/ I’m sure this is not the case for everyone and this company are very good at what they do. But not this time. When a company makes mistakes it’s how they fix them that makes them stand out from the rest. Not my experience unfortunately”

Helpful Report

Posted 3 months ago

“Amazing products at great prices Order came through the next day”

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(London) - Posted 3 months ago

“Ordered almost 4 weeks ago, only one item turned up 20 days later. I have emailed multiple times but received generic email response. Now disputing via my bank.”

Helpful Report

Posted 3 months ago

“Awful service, I would strongly advise not buying anything from this store. Ordered a carhaart scarf on 18/12/24 & paid for next day delivery - 1 day later email telling me a delay in dispatch & next day delivery charge refunded (hasn’t been) Told 7 - 10 days. Hoped might at least come for son’s birthday 02/01 - no reply to emails then told warehouse closed over Xmas until 6th jan. Emailed on 7th jan to ask for update - ‘Jack’ replied on 10th jan saying awaiting restock. Appalling - I believe the stock was never there when ordered on 18th Dec, but they are happy to accept the order & money and then delay tactics +++ Asked on 10/01 for immediate full refund - reply to me 15/01 saying they will & should receive funds 3 - 10 days. I have absolutely no faith this will happen! If it does I will come on here and at least acknowledge it. However Shocking service and I believe this is a business model designed to scam customers sadly. DO NOT USE”

Helpful Report

Posted 3 months ago

“SCAM. My order from the 14th of December never arrived. No one is replying to me and I spent a lot of money on this.”

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Posted 3 months ago

“I ordered an Edwin hoodie(for a great sale price) on Thursday and received it the following Monday. Huh provided great speedy service and communication.Recommended and I’d buy from them again.”

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(London) - Posted 3 months ago

“Order arrived on time and as expected”

Helpful Report

(London) - Posted 3 months ago

HUH. Store is rated 4.2 based on 3,821 reviews