HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has now been a month since I ordered. Initially was told of a 2 week delay, then no further correspondence. I only got a response from them following previous review on Trustpilot advising I could request refund. It has not been a week since I requested this and no further correspondence from them once again. This was due to be a Christmas present, so very disappointed in their poor customer service. Avoid at all costs. Order #132563”

Helpful Report

Posted 10 months ago

“I had an order cancelled and haven't received refund despite contacting huh. Have sent emails to no avail. This is for an order placed in November!”

Helpful Report

Posted 10 months ago

“If I could give no stars I would. PLEASE PLEASE do not buy from this company. Ordered a coat which didn’t arrive so emailed the company. Said I could cancel order and get refund as unsure when would come into the warehouse. Cancelled order 17Dec still waiting on refund. Now not responding to my emails.”

Helpful Report

Posted 10 months ago

“Sadly, this is the second time I have been urged to cancel due to stocking issues. When I placed my order on line, on each occasion (in the last few months three pairs of trousers, two different orders) they were indicated as being in stock. I would not waste my time ordering something not in stock and risk forgetting about them if they never turned up. I have to ask if this is a business ploy? Get people to place orders with you regardless of whether you really have the items or not in the hope that you can get supply from the manufacturers in the meantime? I hope someone is looking at your business model because change is needed; I can not imagine ever ordering from Huh again, too much hassle, too unreliable.”

Helpful Report

Posted 10 months ago

“I ordered a Christmas present during the Black Friday sale, it arrived Jan 8th. Which I wasn’t happy about obviously. There was no apology and the communication about the order was poor.”

Helpful Report

Posted 10 months ago

“I ordered a tshirt on 4th Dec for a Xmas present. After 2 weeks I had to chase and I was advised they didn’t have the item in stock. It’s 12th Jan now, I’ve not received the item, nor a refund, nor any sort of adequate response from them. They take days to reply to chases, don’t apologise, and feed me the same excuses every time. Order from here at your own risk! They are a shocking company.”

Helpful Report

Posted 10 months ago

“Ordered a top on 8 dec which was in stock, day after order got email saying it was on back order. 3 emails asking for a refund and nothing, they didn’t provide one. Top I ordered was then discounted in the sale. Arrive out of the blue on 8 Jan.. 1 month after order. No apology, no refund, no communication. Customer service is the worst and still eating on a refund on the sale price. Shocking.”

Helpful Report

(London) - Posted 10 months ago

“Ordered on 19th December and paid £7 for next day delivery. The order has still not been dispatched. The reason behind this is because they’re closed between 23rd December to 5th January. Absolutely disgusting.”

Helpful Report

Posted 10 months ago

“Very poor. Order placed for 2 cups in early November. Told shortly after that there was a delay and I’d receive them in 7-10 days. This would’ve been ok as still in time for Christmas however no sign of delivery. No info from company until I chased them up. Eventually one cup arrived mid December and another in a substituted colour in January.”

Helpful Report

(London) - Posted 10 months ago

“I ordered a carhart sweatshirt on the 4/12/24 told there was a delay on the 6/12/24 I emailed asking if it would be here in time for Christmas on the 19/12/24 told they couldn’t give me a delivery date so I asked for a refund on the 28/12/24 o was told I would get a refund between 3-10 business days it is now the 9/1/25 and I am still waiting for my refund. I beginning to agree with the other reviews in that I have been scammed.”

Helpful Report

Posted 10 months ago

“Appalling service and utter refusal to respond coherently to my emails. I bought a bag and paid extra for express postage in order to receive it by Christmas, but then got an email saying it was delayed and HUH would refund the express postage payment and I should email them if I wanted to cancel the order. So I emailed to say I wanted to cancel the order and I just got an automatic reply directing me to the FAQs. I have still not had a proper response, and I am £77.95 out of pocket. Disgraceful service and I would recommend everyone to avoid dealing with this terrible store.”

Helpful Report

Posted 10 months ago

“Terrible, item ordered weeks ago and still not been dispatched. Seems like they do this all the time reading other reviews. So far seems like a scam”

Helpful Report

Posted 10 months ago

“I ordered a bag. The bag did not come and I received an email stating that it would be delayed. However the delay went on longer than advised. I therefore contacted Huh. They took a very long time to respond but when they did they said that I could cancel my order so I cancelled and I ordered elsewhere. About six weeks after I placed my order it arrived! Despite my cancelling it. I contacted huh again who again took a very long time to respond and told me to return the bag that I had cancelled. I did this and requested a refund for the postage as I had cancelled the order. To date I am still waiting for a response. So extremely poor slow customer service, product not received then received when cancelled, currently still awaiting a refund. Cannot recommend”

Helpful Report

(London) - Posted 10 months ago

“DO NOT USE THIS COMPANY!!!!!! I wouldn’t even give 1 star, but had to, to write my review. I ordered a bag on 24/11-cancelled the order after paying for quick delivery & repeatedly being told the product was delayed. Despite numerous messages, we still don’t have a refund & have opened a case with our credit card.”

Helpful Report

Posted 10 months ago

“I ordered a Christmas gift on 12th December- I was then told a couple of days later that it would be delayed by 7-10 working days. I contacted to find out what the delay was- not to be given any reason and to be told there was potential it will arrive on time for Christmas- although not guaranteed. I did request for my shipping to be refunded, which it was- without issue. It is now 30th December and still nothing has arrived. I haven’t even had any updates- which I think is really poor customer service. I have sent 2 further enquiries, to get an idea of when I can expect the item but I still have not heard a thing. I don’t really mind the delay but the lack of communication is unacceptable. It’s such a shame because the store sells really lovely things. However, once I eventually receive the item- I will not be shopping again.”

Helpful Report

Posted 11 months ago

“Ordered a Carhartt fleece for my husband on 29th November, kept getting robbed off with emails explaining there’s been an issue with delivery of the product. This has not only ruined Christmas but also left my husband without a gift. 28th December and still no product. Apparently the warehouse isn’t open until 6th January so they give an update on the status of the delivery/product whereabouts. I have now requested for a full refund to be processed immediately. I will definitely not be using HUH store in the immediate future.”

Helpful Report

Posted 11 months ago

“Ordered and paid for item on 8th December, received an email 3 days later saying the dispatch is delayed by 7-10 days, emailed them to check on progress and got a woolly response, received another email a few days later offering a refund but it "might" still be delivered, didn't arrive before Christmas (it was a gift for my son). I then asked for a refund which they confirmed. When I looked online to re-purchase the item it was still available on HUH's website and was even discounted further! Have now purchased from a reputable retailer. I would have liked to leave no stars but there isn't the option. Hopefully others will see these reviews before ordering from this company - I wish I had”

Helpful Report

Posted 11 months ago

“Ordered one the 1st December and a few days later had an email saying it would be delayed by up to 10 days. Still haven’t had my order or any updates even though I’ve emailed and messaged on Instagram. Hopefully will get a refund.”

Helpful Report

Posted 11 months ago

“Ordered and paid for item on 10th December. Received email to say it was delayed and would be the standard 7-10 day delay. Despite emailing 3 times for update no response and still no item. I have requested to cancel the order but still no response! Don’t buy from this company.”

Helpful Report

Posted 11 months ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 73-88-69-79-58. Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

Helpful Report

Posted 11 months ago

HUH. Store is rated 3.9 based on 4,240 reviews