HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 2 months for the first part of the order to arrive, never received the second part. Got a refund but still was charged for the shipping. Missed daughter’s birthday. Absolutely useless. Lesson learned - don’t trust ads seen on instagram. Avoid HUH store if you want to avoid disappointment”

Helpful Report

Posted 1 year ago

“I ordered a HAY coffee table on 25/11/2023, and after months of waiting that I was told was due to shipping delays, I requested a refund on 11/07/2024. I was informed that my refund of £188.30 would be processed within 3-10 business days. Despite numerous calls to customer service, which have gone unanswered, and countless emails met with generic replies, I have yet to receive my refund. The customer service has been appalling, and I find it incredibly frustrating that four months on I am still having to chase this.”

Helpful Report

Posted 1 year ago

“Product took 6 weeks to be delivered. Had to chase them constantly. They were still showing the item as in stock the whole time, tricking other shoppers into placing orders they couldn’t fulfill within reasonable timing.”

Helpful Report

(London) - Posted 1 year ago

“Have been trying to get in contact with them for 9 days regarding my exchange, no response at all. (My return arrived with them nearly two working weeks ago) Unfortunate as I really wanted the exchange. If I don't hear anything by Monday I'll have to file a chargeback with the credit card company. Disappointing as was a good price and I do really want the item.”

Helpful Report

Posted 1 year ago

“Awful service, took a month to recieve half my order, other half didn't arrive. Had to chase at every stage, they were not upfront with the fact they didn't have my items to send. Would never use them again.”

Helpful Report

Posted 1 year ago

“Communication is slow and sometimes there is no reply at all. I waited 6 months for an order to be fulfilled and then an eventually refund. Another item was returned but I still have not received an exchange or a refund. Will not shop here again.”

Helpful Report

Posted 1 year ago

“So I placed an order for some mugs as a birthday present for my friend at the beginning of October and paid in full with a promise for delivery 3-5 days. I haven’t received the product and I have emailed 4 times receiving one reply saying been a delay with them getting stock in but would be sent soon! Still not arrived, would not deal with this company again ever, I am attempting one more email request to get delivery although it takes weeks for a reply:”

Helpful Report

Posted 1 year ago

“Awful returns service, no replies for over a month after providing tracking and proof of delivery.”

Helpful Report

(London) - Posted 1 year ago

“Terrible service. Purchase never arrived. One year later I get a refund sorry product not available”

Helpful Report

Posted 1 year ago

“This saga continues........ I am Still waiting for my order that was meant to be next day delivery 2 weeks ago. I have had 1 pathetic e mail response. No update, no nothing. This company is a joke. I am speaking to Shopify, Carharrt and Trading standards. Avoid buying from this company! I will continue to update this saga.”

Helpful Report

Posted 1 year ago

“Awful support and they cannot fulfill orders! Ordered a hoodie on the 2nd October, with next day delivery. I later found out that this was to be delayed by 2 weeks. The hoodie still did not arrive and so I requested a cancellation and a full refund. Although they have cancelled my order, they have not refunded my money. The support is dreadful, it's a one-man band with 5-day response times.”

Helpful Report

Posted 1 year ago

“Placed an order 10th October 2024 and still hadn’t received my order (7.11.2024) so had to cancel. Apparently items were out of stock and only found this out when I queried the status of order on the 24th October. Was told stock would be arriving soon but no date given. Cancelled the order today as this was for a bday (3.11.24) and couldn’t wait any longer and reordered them from another retailer”

Helpful Report

Posted 1 year ago

“Ordered T Shirt on 23rd October and paid for next day delivery. I still have no T-Shirt (5th November) and no response to my numerous e-mails. They also have no telephone number! Very frustrating!”

Helpful Report

Posted 1 year ago

“Ordered a Carharrt backpack for a 21st birthday present. I ordered it in advance of when i needed it according to their delivery times. It didn’t arrive in time so i needed up buying it from somewhere else. I cancelled the order on 3rd October and asked for a refund. After various email conversations i got an automated email saying i had received the refund. I didn’t actually receive until 4th November. I will not be buying from these again.”

Helpful Report

Posted 1 year ago

“EXTREMELY POOR RESPONSE TIME FOR ANY ISSUES REFERENCING TO RETURNS. RETURNED MY PARCEL APPROXIMATELY 3 WEEKS AGO NOW AND THE ONLY CORRESPONDENCE I HAVE HAD IS FROM JACK SAYING THAT WE HAVE RECEIVED YOU PARCEL AND WHAT SIZE EXCHANGE WOULD YOU LIKE. THIS INFORMATION WAS ENCLOSED IN THE PARCEL LIKE DESCRIBED IN THEIR RETURNS POLICY. IT WAS LIKE DRAWING BLOOD OUT OF A STONE FOR THIS RESPONSE AND AM YET TO HERE ANYTHING BACK. SERIOUS IMPROVEMENTS NEED TO BE MADE TO THE CUSTOMER SERVICE AND THE SPEED OF RESPONSES. IT CANT HELP BUT MAKE THE CUSTOMER FEEL SCAMMED. I WILL BE CAREFUL OF THIS FACTOR IF YOU ARE THINKING OF ORDERING FROM THIS SITE.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your feedback. It looks like we received your reply last Thursday, two business days ago, requesting the size large. Since then 10 further support tickets have been opened, which delay the response time as they move you back to the start of the queue each time per the auto-response. Whenever possible, it's best to wait for a reply before following up as that way we can deal with your request promptly. I'm glad that has now been resolved and if you need anything further please let us know. Many thanks, HUH. Store

Posted 1 year ago

“Still not received the order I placed on 28th September despite the website saying it is in stock. Not receiving any update or replies to my emails.”

Helpful Report

Posted 1 year ago

“Ordered my items 7 days ago and no update on dispatch or delivery. I've called and emailed the customer help several times with no replies. Can someone just tell me whats happening with my order. I want a refund or my items asap.”

Helpful Report

Posted 1 year ago

“Returned trousers I bought and forgot to include my details in the parcel. Forwarded the tracking details to the company along with my order number so they could pair up the return and process my refund but said they couldn’t refund me, resulting in me having to create a dispute through my bank. Will not be using again.”

Helpful Report

Posted 1 year ago

“14 days after my order without hearing anything. Then my order was cancelled without notice or explanation. I have reached out to the customer service team twice with no response. I will never use this site again.”

Helpful Report

Posted 1 year ago

“Very poor customer service I have emailed 4 times to find out about my order and received no reply..”

Helpful Report

Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews