HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service has been some of the worst I have received, they sent my order in split deliveries 2 weeks apart and I had to chase to get some correspondence on this as nothing was said from their end regarding the second half of the delivery being sent. I then returned both items as the second one arrived too late then after constant chasing for my refund. There were weeks between replies from the company at times, I followed their returns process as specified and it took 6 weeks for them to action a refund, with no actual minimal apology for the really long delays/ responses. Really disappointing.”

Helpful Report

Posted 1 year ago

“This is the worst website I have bought anything from, my order was terribly delayed and incomplete after several weeks . They have a ridiculous system for contacting them if you do have an issue and they do not refund the whole amount in one go. Would not recommend under any circumstances.”

Helpful Report

(London) - Posted 1 year ago

“I ordered something months ago and I have never received it. I have emailed but got no response. As far as I can see this store is fraudulent and should be avoided at all costs.”

Helpful Report

Posted 1 year ago

“I ordered my item to be told it was out of stock and no information on when it would be in stock. The operator “jack” was extremely unhelpful and seemed as though he didn’t care, not replying to my emails. I was then offered my order in a different colour way but offered no compensation whatsoever unlike other companies would. I will not be using HUH. Store again.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your feedback, and our sincere apologies again for the delay. We're very sorry to hear you found the responses unhelpful, as we were responding quickly, usually same day, expressing our sincere apologies for the inconvenience caused by the delivery delay. I'm glad we found a resolution for you, swapping the colour of the item, and it was promptly delivered with a next day service. If you require anything else at all please let us know. Many thanks, HUH. Store --- 30 September: Dear reader, I placed an order through your website on Monday 23rd September, the order number being 127344. The order was estimated to be delivered from Thursday 26th-Monday 30th, however I am yet to receive any further email with confirmation it is ready or out for delivery. I am hoping you are able to provide some information regarding the status of my order as today (Monday 30th) I have no confirmation it is out for delivery. Many thanks, Patrick Barrett. --- 30 September: Hi Paddy, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Carhartt WIP, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks --- 1 October: Hi Jack, Thankyou for replying promptly. I don’t think this is very acceptable as if I knew the delivery would take over 2 weeks I would have ordered from a different retailer. The rucksack I ordered was something I needed urgently for starting a new term at University and chose your website due to the fast 2-3 day delivery as highlighted when checking out. I will hesitate to use your retailer again. I do however understand this is not your fault personally. Thanks, Patrick. --- 7th October: Hello, I am writing to ask if there has been an update with my order since you never bothered to reply to my last email. It has now been a week since you last wrote to me and I would like to know if I will even receive this order ? Many thanks, Patrick Barrett. --- 7th October: Hi Patrick, Thank you for your email. I'm sorry to say the stock is yet to arrive at our warehouse. My sincere apologies. I am chasing this up and will send across an updated delivery date as soon as I hear back. If you require a refund due to the delay please let me know. I would be happy to give you a call/email when it's back in stock. Many thanks, Jack --- 11th Oct: Hi Paddy, Thank you for your email. I'm sorry to say the stock is yet to arrive at our warehouse. My sincere apologies. Unfortunately there appears to be a production delay with the black colour in particular, as we have received all the other colours back in stock now. I am chasing this up when we will be receiving the black and will send across an updated delivery date as soon as I hear back. We do have the same backpack available for immediate delivery in office green, dove grey, and peanut if any of these would be suitable instead? Alternatively, if you require a refund due to the delay please let me know. Many thanks, Jack --- 11th Oct: Hello Jack, Thankyou for this offer. I’d like to take Peanut rucksack please. Many thanks, Patrick Barrett.

Posted 1 year ago

“Terrible. Customer service takes an eternity and delivery is an age.”

Helpful Report

(London) - Posted 1 year ago

“Do not order from this store. I placed an order on 1st Sept for a birthday present with an estimated delivery of 3rd - 5th. It did not arrive and there was no communication on any delay. I contacted customer service and was informed two days later that there was a delay and the estimated delivery was the following week. One more week and still no delivery or update, despite the item still being available on the site. After several more emails, I eventually cancelled the order; the birthday now being several weeks ago. I have now been waiting for 13 days and still no refund.”

Helpful Report

Posted 1 year ago

“Ordered a backpack from them on the 23rd of September with latest expected delivery on the 30th. Didn't hear anything from them and so emailed to say I haven't received anything. They said they were having some issues but hopefully will have a delivery date soon. Two and a half weeks later im told there is still an issue and they don't know when I will be able to receive my product but when I go on the website I can still order said bag and have it delivered within 3-5 working days, yet im still waiting for one ordered nearly a month ago. There is no way to call customer service. The delivery dates of 3-5 working days must be about their customer service because that is how long it takes for them to get back to you and when they do it is to say sorry there is further delay with no answer to questions or anything helpful. Avoid this website at all costs, terrible communication and they just take your money and don't give you a product in return”

Helpful Report

Posted 1 year ago

“Terrible customer service and communication.”

Helpful Report

Posted 1 year ago

“Wish I could give no stars. Without doubt the worst customer service I have ever experienced. I placed an order 2 months ago, half of it turned up with no expected date for the rest. I emailed chasing multiple times with no reply. One other item eventually came but I returned immediately and still haven’t received a refund. The remaining item I have cancelled and am now waiting on a further refund. No apology, no explanation, like talking to a robot!! Avoid at all costs!!!”

Helpful Report

Posted 1 year ago

“Placed an order and paid extra for next day delivery on 10th October, still waiting today and no answer on emails or on contact us. Reading the reviews this sounds pretty standard and the customer service is the worst. Avoid!”

Helpful Report

Posted 1 year ago

Hi Ally, Thanks for your feedback. Apologies for not replying sooner, I can see you emailed on Friday but the two follow up since have moved it back to the start of the queue before we reached it. We have now replied. Many thanks, HUH. Store

Posted 1 year ago

“Order and delivery (5 stars). They seem to be proactive when taking money and sending orders. However, as other reviewers have mentioned, my experience returning an unwanted item has been appalling. HUH Store received my return on 23rd September. Three weeks later, I'm still awaiting confirmation of their receipt and processing. I reached out after 13 working days (longer than their stated 10-day policy), and all I received was a generic response stating that all returns were processed within 10 days!! I would seriously consider avoiding this store unless you are absolutely certain you won't need their returns service!”

Helpful Report

Posted 1 year ago

“Bag took forever to arrive. Only contact I had from HUH was when I emailed asking why the bag hadn’t been delivered. Communication should have been better from the team.”

Helpful Report

(London) - Posted 1 year ago

“Communication poor, ignored e-mails advising to refund and not send as it had gone on 2 months, too not bad, just a black tee with a printed logo, I really can’t be doing with sending it back and waiting another 2 months and constantly having to check if a refund has been made.”

Helpful Report

(London) - Posted 1 year ago

“I ordered a Muuto table back in June Told multiple times it was coming and still to this day 10th Oct no table Last reply to a message was 16th sept absolutely disgusting behaviour and can’t believe how many times i was told it was coming annoyingly i gave my dining table away to charity in JULY so have been tableless for what feels like forever I have now involved Klarna to assist with a refund as ive been ghosted by Jack BEWARE ALL FUTURE CUSTOMERS”

Helpful Report

Posted 1 year ago

“Waited over a month for my items which were ordered for a birthday gift and they didnt arrive in time! Unable to contact as no phone number and staff did not reply to numerous emails. I was pleased with the items when they finally did arrive but i would never use HUH Store again and would not recommend them to any of my friends or family either!”

Helpful Report

(London) - Posted 1 year ago

“DO NOT BUY FROM HERE!!! Coat ordered in August with next day delivery paid for. Didn’t arrive, then when contacted was told not in stock. Have since asked for a refund multiple times and no response.”

Helpful Report

Posted 1 year ago

Hi Tom, Thank you for your feedback. The last recorded email we have is our email on 21 August asking if you would like a refund, to which we did not receive a response. The order has now been cancelled and refunded in full. Many thanks, HUH. Store

Posted 1 year ago

“Do not use this company, there customer service is non existent,I returned a pair of Carthartt trousers on the 25/09 and they were received on the 26/09 , by Royal Mail 24 with photo of proof delivery, I have not received the refund of £76,95, I have also emailed them twice with the proof of delivery and all you get is an automated email, I have now passed all my evidence of return to my credit card company, the service is a disgrace,”

Helpful Report

(London) - Posted 1 year ago

“Terrible store. Paid for item. Delivery date missed by weeks. THE RUDEST customer service when enquiring about the delivery of my product. Four weeks after agreed delivery date, still no product delivery or communication from customer service. A charge back it is then... and I suspect they're no stranger to this. -10 / 10. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Jade, Thank you for your feedback and our apologies again for the delay with your shipment. I’m sorry to hear you found our email reply rude. I’m unsure what you took offence to, but you can email us with further details should you wish. I’ve pasted our original email reply below for clarity on the matter: —- Hi Jade, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks

Posted 1 year ago

“Terrible customer service. I ordered a rucksack (£75) more than two weeks ago, with a promised delivery window of 3-4 days. No tracking info, no despatch confirmation, no explanation. Seems like a scam to me.”

Helpful Report

Posted 1 year ago

“Ordered over a week ago and paid for next day delivery. Nothing came. Still nothing now. Chased up several times and have no been given a £2 refund and no indication of where my order is.”

Helpful Report

Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews