HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with HUH.Store. I ordered a Peanuts frame a week ago which was meant to be delivered latest 27th September. So far still no item. I haven’t even received an email with tracking info, nothing! I even emailed to find out the delay and so far no response. Please can someone get back to me, this is a Christmas present for my snoopy loving daughter.”

Helpful Report

Posted 1 year ago

“Appalling customer service - Avoid! My order was damaged due to poor packaging, a framed Peanuts print. I reported this immediately and eventually received news via an automated email that a replacement was being prepared for shipping. The replacement never turned up and repeated emails have led to no response from the seller. I am still awaiting contact from them nearly two months later. Beware their customer service policy to only respond to enquiries within 5 days. This will eat into your time to request PayPal help with the dispute which runs out after 30 days.”

Helpful Report

Posted 1 year ago

“Failure to deliver goods on time, then blaming tropical weather events. No response to emails, and despite promises of full refund, I’ve had nothing back. Seems just to be a scam. If they published an address, it might be easier to go to Small Claims Court”

Helpful Report

Posted 1 year ago

Hi Ben, Thank you for your feedback and our sincere apologies again for the delay. Unfortunately, as we discussed on email, some of the stock has been severely delayed by a typhoon at the factory, which had to temporarily close and then re manufacture these items. They’re now in transit to us, however sea freight takes up to 6 weeks so these particular items are due back in stock in mid November. I understand you did not wish to swap for any of the items we had for immediate dispatch so a refund was issued for you on 13 September. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 1 year ago

“Item I purchased was delayed over a month, staff were not helpful and did not resolve my issues raised. Finally received my item almost 2 months later when it should have only took a week. Very bad service.”

Helpful Report

Posted 1 year ago

“Products very good, but I ordered them expecting delivery by 5th September 2024 and they didn’t arrive until the 25th September and I had no idea that it was going to be late until I chased it up. Customers should be informed if there is going to be a problem as this is a lot of money to pay for a less than satisfactory service.”

Helpful Report

(London) - Posted 1 year ago

“Ordered coat in July. Now end of September and still no delivery. several emails and request for refund. One email several weeks ago stating would give refund none received. This is a total disgrace and how does Trust Pilot give 4 and half stars???”

Helpful Report

Posted 1 year ago

“Ordered 4 items for birthday presents. Wish I never bothered. Two items arrived quickly, but the other two didn’t come for several weeks. Too late for the birthdays. One item arrived faulty. The other item was okay. Customer service was slow and didn’t respond for days. Finally gave me a partial refund for a faulty item that I had returned at my own expense. But the refund hasn’t even appeared in my account. Totally disappointed. Customer service is terrible. Just hope that what you order isn’t faulty and arrives on time. Based on my experience, I would not recommend this store.”

Helpful Report

Posted 1 year ago

“Late delivery, didn’t cancelled half the items I didn’t receive after 1 month, slow customer service that didn’t reply for over a week. Had to start a chargeback to get a refund.”

Helpful Report

Posted 1 year ago

“I placed an order (#126894) on Monday 9th September 2024, 2 weeks later there is no sign, and Huh haven't responded to the email I sent them a week ago to ask where it is. They have such lovely stuff and I would love to recommend them, but so far I can only stay to steer well clear!”

Helpful Report

Posted 1 year ago

“Ordered an item over a month ago with still no delivery in sight. I wish I could write a better review but I have not had one moment of positive experience with this company since ordering the item. The customer service is slow and the responses are extremely lacking. I have been given 3 separate delivery dates with no actual delivery turning up. They have not stopped responding to emails to the point of me needing to contest the payment via my bank in order to get a refund. Would not recommend ordering from them.”

Helpful Report

Posted 1 year ago

“I've lost count of the number of emails I have sent chasing a refund - it was a tracked parcel signed for on the 27/07, almost 2 months! Unless you're 100% on an item, I'd steer clear of this business- sad to say hey cannot be trusted.”

Helpful Report

Posted 1 year ago

“There was no confirmation of the purchase. After numerous emails I thought I had been scammed. I eventually received a reply to say 'stock delivery delayed.' Close on a month from purchase to delivery. I hope for HUH.STORE that this is a one off. Feedback and updates would have been appreciated.”

Helpful Report

(London) - Posted 1 year ago

Hi Jeremy, Thank you for your feedback and our sincere apologies again for the delay. We're sorry to hear you did not receive you order confirmation email, updates, and shipping confirmation. I can see they were all successfully delivered to the email address on your order, which is the same one you used for this review. They may have gone to your spam so please check there also. If you need anything else at all please email us at hello@huhstore.com and we will be happy to help. Many thanks, HUH. Store

Posted 1 year ago

“If I could give zero stars I would. Like many others on this forum I ordered an item… it didn’t arrive after six weeks. I emailed; I was assured the item would be with me the next week. Guess what? Nothing. I emailed again… they issued a refund, with no covering message to apologise for awful service (RUDE). It’s a week later and there’s nothing in my bank.. I have just emailed AGAIN. I’ll wait to see what happens. Such an appalling and shoddy way to run a business”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your feedback. Our sincere apologies again for the inconvenience caused by the delivery delay, which was caused by a recent typhoon shutting down our supplier’s factory. However, we do believe that stating we were rude in our responses is unfair. I have shared our original reply to you below, in which we apologised for the inconvenience caused by the delay. You replied requesting a refund for the item and it was promptly issued for you. Please allow 3-10 business days for funds to clear into your statement. The item is now back in stock, should you still require it, and our apologies again for any inconvenience caused. —- Hi Claire, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Peanuts, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery.

Posted 1 year ago

“Copy and pasted from my Trust Pilot review for ease: Ordered at the start of July and item has not yet been dispatched. Contacted them after 2 weeks to be told that suppliers were running late. They say that they will respond to query after 5 days but that has never been the case during this experience. Received an email on 1 Aug saying that the stock was now on its way to them and would be sent out the next day. As of 7 Aug it still has not arrived. I have had 2 unanswered communications, one weeks ago just asking for refund instead of an item multiple weeks late. Looking at the website this seems to be a common scenario: Items good quality but absolutely no idea when they will turn up. May I suggest that you do not sell items that you have zero visibility of receiving yourselves. Really disappointed as the product range looks good. Edit 13 Aug: there are still adverts popping up on Facebook saying that the t shirt that I am waiting for is available next day delivery. This is knowingly misleading. Edit 16 Aug: still no response and still no item arrived. I notice that HUH usually reply on here where they can defend themselves but nothing on here either. All I want is a refund now but I can't get a response. There are plenty of other reviews saying the same. If you buy from here and get nothing (having read this..) you only have yourself to blame. Edit 2 September: still no reply, still no product received. Edit 8 September, still no reply and no product received. For information, the product is a Langsam Run Club t-shirt. It that's what you are considering buying, don't. They don't have them. Edit 17 September, still no item, still no response. I would still accept a refund but my requests for one have been ignored in the past. I will try to dispute through my bank.”

Helpful Report

Posted 1 year ago

“I paid for premium delivery and didn’t get it. Had to send multiple prompts to receive the item.”

Helpful Report

Posted 1 year ago

“My order took around a month to arrive. Very little and very poor communication. I have as offered a refund and I accepted, only to be ignored again. Eventually received my order. Very poor experience. I would recommend staying away from this store.”

Helpful Report

Posted 1 year ago

“Wrong item short sleeve instead of long not sure on how too sent back no information on website?”

Helpful Report

(London) - Posted 1 year ago

Hi Ben, Our sincere apologies for the error. If you could please send an email to hello@huhstore.com detailing the mistake, we would be happy to get that rectified for you asap. Many thanks, HUH. Store

Posted 1 year ago

“Not very good I’m afraid I ordered goods that were advertised in stock but actually were not. The package took way way too long to arrive without enough communication Sorry guys”

Helpful Report

Posted 1 year ago

“Avoid at all cost. Sell items they don’t have in stock. Poor Customer service ! Scammers”

Helpful Report

Posted 1 year ago

Hi Jonathan Ramm, Thank you for your feedback, however, having ordered 9 items from us in the past, all of which were successfully delivered, you are well aware we are not scammers. Your most recent order was also cancelled and refunded as you had requested. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 1 year ago

“These are nice products. However, just bear in mind some of these product are pre order. It took 84 days to get to me. Some products I gave up on or swapped and a refund, which took 49 days! Communication also very poor and in frequent. Won’t be buying from them again!”

Helpful Report

Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews