HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service ever, we have already months past several deadlines, do not do business with these people”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your feedback and my apologies again for the delay with your pre-order. I understand a request was sent to cancel your order and I'm happy to see this was processed within 7 minutes. You should have received an email confirming the refund. If you need anything else please let us know. Many thanks, HUH. Store

Posted 3 years ago

“hello I keep emailing as my order has not arrived its been over a month no one has replied to my many many emails and the telephone number provided does not work live chat no response”

Helpful Report

Posted 3 years ago

Hi Helene, Thank you for your feedback. Your email was received on Friday afternoon. Please allow at least 1-2 business days for us to reply to your query. Many thanks, HUH. Store

Posted 3 years ago

“Huh have sent a different size than the one I ordered so I reached out to them over a week ago and had no response so now I have the wrong item with no way to resolve the issue. Also I returned another item over 10 days ago it have not had it refunded.”

Helpful Report

Posted 3 years ago

Hi Oliver, Thank you for your feedback. The Gramicci brand is sold in the Asia sizing as opposed to the EU/USA sizing, as we find this to be closer inline with other UK brands. The information about sizing can be found on the product page. I can confirm the correct item was dispatched to you. You are of course welcome to return it to us should you wish if the fit is not right. Simply follow the return instructions on the website. I'm happy to see your previously returned order has been processed for a refund. If you need anything else please let us know. Many thanks, HUH. Store

Posted 3 years ago

“Please be aware! There is only a 14 day return window and you have to pay the postage to send items back. I had purchased something in advanced for my husbands birthday but didn’t notice the return policy. Won’t be purchasing from here again!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I'm sorry to hear you are unhappy with our 14 day returns policy. The returns policy can be found on the website and we do advise checking this prior to purchase if you're at all unsure about the item. You have 14 days from the date of receipt to notify us of your wish to return the item, followed by a further 14 days to send the item back to us. If I can assist with anything else at all please let me know. Many thanks, Jack

Posted 3 years ago

“I bought a bag from this company for Father’s Day, I received the bag and it was damaged. I have emailed the company and had no response. Very poor! The only response I have had is this email asking for a review. Please respond to my email”

Helpful Report

Posted 3 years ago

“I ordered a kettle 12 days ago (standard shipping within the UK) and I am still waiting for my order. No email updates on the ETA or explanation and customer service does not reply.... don't waste your money on this company just from a reputable retailer”

Helpful Report

Posted 3 years ago

Hi Tanja Thanks for your feedback. Please note this item has a 4-6 week delivery time as it’s currently on back order. The delivery time can be found on the product page or via the “when will my order be delivered?” section on your order confirmation email. Once ready and dispatched you will receive shipping confirmation and tracking via email. If you need anything else at all in the meantime please let us know. Many thanks, Jack

Posted 3 years ago

“Advertised 4-6 weeks for delivery of product. Almost 9 weeks later still nothing. No communication from them at all along the way. Even though they have taken your money. When I did reach out to ask for an update it took 8 days for a reply. 8 whole days. Save yourself the effort, shop elsewhere. I still don't have what I ordered.”

Helpful Report

Posted 3 years ago

“It was maybe the worst experience I've ever had buying online. 8 weeks waiting for two items (A kettle and a toaster from HAY) 7 days waiting for costumer service reply each time I tried to reach to them... It has been a real nightmare 😔 I'm so sad to be writing this review. After 8 weeks waiting I decided to cancel the order. I feel so disappointed for all the waiting.”

Helpful Report

Posted 3 years ago

Hi Gisela, Thank you for your feedback and my apologies again for the delay with your order. Both items on your order had a 4-6 week delivery time. I can see the toaster had arrived on time but unfortunately the kettle was delayed by an additional two weeks. We offered to deliver the toaster separately, but you requested a refund for both items which was promptly issued a few minutes after your request was received. If there is anything else we can assist with please let us know. Many thanks, HUH. Store

Posted 3 years ago

“I ordered 4 Hay chairs 4 months ago, they delivered the order into two separated time and the last delivery with a faulty chair with unbalance legs. How come no quality check on the goods before shipped it to customer. I reported my case 2 weeks ago to Jack but haven’t got any feedback yet for new replacement. I requested a refund directly then, cos I don’t want wait another 3 months for a replacement to come, surely no response till now. I sent many emails to push, no one reply. I called many times to follow up, no one pick up the calls. Very disappointed and feeling so unlucky to choose this store to purchase. Never ending on my order. Poor customer service and poor product quality.”

Helpful Report

Posted 3 years ago

“I returned an order and they never issued a refund. Customer services emailed me a few times then forgot about the issue. They also never pick up the phone.”

Helpful Report

Posted 3 years ago

Hi Ed, Thank you for your feedback. Unfortunately, your return has not been received back as discussed The tracking shows it as signed for by E RON, but this is not the name of a staff member here. We emailed on 22nd April to see if you would be able to receive more information from the courier, so we can track down the parcel, but unfortunately did not hear back from you. I have resent the email to you. If you are able to provide any further information to assist with locating the parcel that would be much appreciated. Many thanks, Jack

Posted 3 years ago

“Great website and lots of choice. Speedy replies before ordering. So even if I was nervous when I read some of the reviews, I wanted to give HUH the benefit of the doubt. Sadly, after ordering, things have gone downhill. Multiple emails have gone unanswered. No updates have been provided as to the status of the orders, even when the estimated delivery timelines were missed by a large margin. I received a delivery last week. Unfortunately one of the item is wrong, which is very disappointing as I'm not sure how long it'll take to get the right item instead. I'm still waiting for other items to be delivered and it's impossible to get any updates or delivery estimates.”

Helpful Report

Posted 3 years ago

“My product never srrived. I asked for a refund after 2 months and they told me it was coming. No refund given. 6 months later it still hasn't arrived. Do not shop with them.”

Helpful Report

Posted 3 years ago

“Terrible service. I ordered the item in Jan 2021. They still have not sorted out my order. I keep contacting them and now they have stopped responding.”

Helpful Report

Posted 3 years ago

Hi Yuki Thank you for your feedback and my apologies again that one of the glasses arrived broken. As discussed, we are of course happy to replace the broken glass for you, we are just waiting for the item to come back into stock. I have emailed to ask which one of the glasses in the set was broken, so we can replace the same one. If you could please come back as soon as possible we can have that dispatched for you. Please note Instagram DMs are not monitored, so please message us via email or give us a call to discuss. Many thanks, Jack

Posted 3 years ago

“Ordered some dining chairs, pendant light and other home furnishings back in December 2021. Although we were expecting a 2-3 week wait on the items now we are almost 5 months on and still awaiting on our final item. Other items turned up after 3 months. No proactive customer service despite spending a significant sum. It’s 50/50 whether you will get a response to an email or call. Got tired of chasing in the end.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for your feedback and my apologies for the delay with your order, as well as for the the last remaining dish mats I'm happy to see all the other items were successfully delivered, including an item we do not stock but ordered in at your request. If we can be of any further assistance please give us a call on 01227451117 (10am-2:30pm Mon-Fri) and we will be happy to assist. Many thanks, Jack

Posted 3 years ago

“Bought 2 Hay French Press as gifts to friends. One was damaged in the package, emailed customer service 7 days ago, still haven't heard anything yet. Unable to give it to my friend either. Disappointing shopping experience.”

Helpful Report

Posted 3 years ago

Hi Wan, Thanks for your feedback. Please allow up to 5 business days for a response. Your email was received on Wednesday 13th April – 2 business days ago (due to the Bank Holiday). I am very sorry to hear about the damaged delivery. A response has now been sent to resolve this for you. If you need anything else please let us know and we will be happy to assist. Many thanks, HUH. Store

Posted 3 years ago

“Ordered a sofa - took 5 months to arrive, not great.”

Helpful Report

Posted 3 years ago

“Avoid!! Returned goods and got no communication from them despite multiple attempts and Royal Mail confirming the return box had arrived. Two months have now passed. I purchased two items from Huh. Firstly they sent me the wrong trousers which i wasn't too bothered by but i tried to return both items and i have emailed them three times without a response. The tracking says the good were returned 6 weeks again and i followed their instructions but i am being ignored for some reason. Please help.”

Helpful Report

Posted 3 years ago

“I ordered some glasses in the first week of January. The website said 2-4 days for delivery and they still have not arrived. I have emailed multiple times and never received an answer. Terrible customer service.”

Helpful Report

Posted 3 years ago

Hi Georgina, Thanks for your feedback and my apologies for the delay with your order. The item had a 2-4 week delivery time at the time of order. Your order was dispatched earlier today, however I appreciate delivery is now beyond what was expected, so my apologies for any inconvenience caused. Unfortunately we haven't received any emails from you regarding the order. We have sent updates to your Hotmail email address over the past few weeks and tracking was emailed this morning also. I tried to call just now to confirm if this is the correct email address, but unfortunately was not able to reach you. If you need anything else please give us a call and we will be happy to help. Many thanks, Jack

Posted 3 years ago

“Unfortunately very bad experience! I’m waiting for my order to arrive for 3.5 months since Black Friday in November 2021. Every time I contact them, they promise to chase the shop. But I still haven’t got my chair.”

Helpful Report

Posted 3 years ago

“Be careful with this website. Placed an order on 6 December, took my money but still waiting for my order three months later. Told every time I chase that it will be '2 weeks'. Feels very wrong.”

Helpful Report

Posted 3 years ago

HUH. Store is rated 3.9 based on 4,240 reviews