HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No order arrived, no communication about why, no response to my enquiry for weeks. Eventually found out there was no stock. Agreed to cancel my order and give me a refund… waited the 3-10 business days I was told for the money to be in my account… now day 12 and still no money. And guess what… no response to my enquiry again! To note… I ordered the same items elsewhere cheaper!!”

Helpful Report

Posted 1 year ago

“My order has not been delivered and customer service hasn’t been very helpful at all , have I been conned?”

Helpful Report

Posted 1 year ago

“Awful company received item but had to send back still waiting for refund 9 weeks later numerous emails sent but not replied to have took it up with my bank sick of waiting .please AVOID”

Helpful Report

Posted 1 year ago

“Ordered a product on 6 July, was told I'd get it by 12 July. 12 August and I'm still waiting for any kind of response or the product.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID - TERRIBLE COMMINICATION - NO REFUND. Delivery was late so missed taking a backpack I ordered specifically for a holiday. Returned from holiday and returned the item, have waited over 3 MONTHS for HUH to return my money and no response. Will NEVER use again.”

Helpful Report

Posted 1 year ago

“Such poor service - a joke! I ordered a weekend bag on Tuesday last week. Delivery stated 2-4 days. It was for my girlfriend’s birthday (Wed this week). There has been zero communication after the initial ‘receipt of order’ and the funds leaving my account. No bag or any further communication received. Your company also have not replied to my email enquiring about the order. Beyond poor.”

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Posted 1 year ago

“Incredibly inefficient responses to customer request for refund for out of stock item. Very courteous emails nevertheless.”

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Posted 1 year ago

“Bought a shirt and returned it about 6 weeks ago no refund has been issued sent email .Jack replied on 16th july and asked for proof of return I replied to his email on 16th July with proof and ref number same day and still am waiting for reply. Please could someone sort this out for me. Order number 124259 ordered 21st June Request number with jack is 64368”

Helpful Report

Posted 1 year ago

“You haven’t replied in months. I have mailed several times with week in between You have my money I want it back. On a product you can’t send because you don’t have it, yet still selling in my size on site it feels like a scam. Other review sites and your on fb are full of similar stories. Reply and refund. I asked about buying something from a friends account. Reply same day. Refund no reply in months”

Helpful Report

Posted 1 year ago

“I returned a pair of jeans as received on my own expense and never received the refund for it even after multiple emails to them. They never bothered to respond to me after a few responses. Don’t expect a refund if you are returning an item. To put it simply, horrible customer service.”

Helpful Report

Posted 1 year ago

“Zero customer service, and zero any service for that matter. Took money for order immediately, missed the expected delivery date, ignored all emails (besides one seemingly automated reply.) Getting onto three weeks since ordered, two weeks past expected delivery, and no sign of anything being sent. Really disappointing stuff.”

Helpful Report

Posted 1 year ago

“Do not buy from this store unless you want to wait weeks and weeks for your item to be delivered. My order was delivered 5 weeks late with barely any communication from the seller. The package took so long to arrive that I had moved house...a change of address was confirmed by the seller, but this was ignored and the package delivered to a house I no longer live in. I now do not have my order and I am being ignored by the seller. AVOID.”

Helpful Report

Posted 1 year ago

“Still not received my order from over 6 weeks ago and heard nothing back from the company. NOT GOOD ENOUGH. An immediate refund should be given”

Helpful Report

Posted 1 year ago

“Do not shop here, take your money and do not send order or reply to emails!!!”

Helpful Report

Posted 1 year ago

“Goods ordered 6 June, delivery stated 2-4 days for Peanuts merchandise. Payment cleared via Shop from my credit card, yet nothing received, 1st email received confirmation that goods would be received within a week of 24th June - nothing still by 6th July. Two subsequent emails not responded to. Now raised a dispute via credit card company. Won't order again. No excuse for non-communication.”

Helpful Report

Posted 1 year ago

“Partner ordered me several Peanuts Snoopy prints for my birthday in July, none have arrived and no response to any emails.”

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Posted 1 year ago

“Absolutely terrible customer service. I sent part of my order back in June to exchange for a larger size. No contact despite repeated requests to send my replacement item. Also in the interim, placed another order for snoopy items and still haven’t received them, no response from customer support whatsoever. They now owe me money but don’t see fit to respond”

Helpful Report

Posted 1 year ago

“Paid for a pair of espresso mugs with next day delivery. After four days of no contact and no mugs, I emailed to ask for a cancellation of my order. I paid for a service that was unfulfilled by Huh. Got an email from Jack who completely ignored my request and said there was a delay with getting hold of the mugs but that they hoped to send it the next week (7 days after I needed it). Over a week later, several emails chasing-no reply to my emails and no product. A company who is happy to take your money even when they can’t fulfill it as they don’t have stock. Beware of buying if you need something for a certain date. They will happily take your money and not fulfill their part.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Our sincere apologies for the delay with your shipment. It was dispatched today with a next day service and tracking was emailed to you at 2:29pm. If you need to return the item to us for a refund please let us know at hello@huhstore.com and we can provide you with a free returns label and free collection. Many thanks, HUH. Store

Posted 1 year ago

“I submitted an order 2 weeks ago. Despite constant chasing, have had no reply or updated. Most likely a scam company. Avoid like the plague. Am talking with my bank about fraud.”

Helpful Report

Posted 1 year ago

Hi Aidan, We replied to you in less than 24 hours on Saturday at 9am. Pasted below: -- Hi Aidan, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Långsam Run Club, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks, Jack

Posted 1 year ago

“Worst customer service I have ever received. Order 4 items which were all in stock as per their website. The items have arrived individually over the course of 2 months. All items didn't fit so have had to send these back as individual items at my own expense. All items have now been returned and my refund has not been processed after several weeks. I have sent over 15 emails chasing them and they keep choosing to ignore me. They have essentially stolen money from me. I have opened a case with my bank for fraud to try and recover the money. NEVER order from this thief.”

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Posted 1 year ago

HUH. Store is rated 3.9 based on 4,240 reviews