HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a significant order with Huh Store on Saturday, yet by Wednesday, it remains unprocessed. Meanwhile, all other orders from different suppliers have already arrived from my shopping at the weekend. Despite multiple attempts, I have received no communication from their customer service—both their chat desk and help options are unresponsive. I have now escalated the issue to PayPal's Buyer Protection, as even their listed support email is invalid and returns as "not recognised." Given this complete lack of service, I am deeply concerned that this may be a fraudulent operation. If Huh Store resolves this and provides a valid explanation, I will reconsider my review. However, at this point, I strongly caution others against placing an order.”

Helpful Report

Posted 8 months ago

“Terrible customer service, advertising products on Google at cheaper prices than other shops, yet they don't have any stock and don't respond to any email queries. Sent one item from the order, and zero comms regarding the other for 3 weeks now. Had to push though Paypal to get a refund.”

Helpful Report

Posted 8 months ago

“Like all the other 1 star reviews on here, placed an order, 6 days later told item is delayed by 7-10 days, requested to cancel order and to be refunded, no refund and no response to any emails sent.”

Helpful Report

Posted 9 months ago

“Really awful customer service. The parcel took over 2 weeks to be delivered, I was told I could cancel the order, asked to do so twice only for it to still arrive and still be charged. I now have to pay for a return.”

Helpful Report

(London) - Posted 9 months ago

“I ordered in november 2024. Did not hear anything before february 20th. I have not received the order yet. I asked for a refund in january and did not receive any answear.”

Helpful Report

(London) - Posted 9 months ago

“My order was delayed for 2 months The communication very poor too Though it was a scam. I was waiting for 8 weeks but arrived and it was great”

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Posted 9 months ago

“Ordered jeans on 9 Dec 2024 for a Xmas present. Received them 2 and a half months later! If items are not in stock you should convey this to the customer so they can decide if they want to go ahead with the order or not. I would have gone elsewhere if I’d known this would take so long to arrive. Terrible service.”

Helpful Report

Posted 9 months ago

“I ordered a t shirt as a Christmas present in December 2024. I was informed that the delivery would be delayed just before Christmas. It did not arrive at all and I forgot about it in the rush of New Year. I then emailed in January and received a reply that I would receive a refund. This did not arrive but a few weeks later, an email landed in my inbox, saying my delivery was on its way. Finally, over two months late my item arrived. What an incompetent business. I woukd never order from Huh again and urge others not to do so.”

Helpful Report

Posted 9 months ago

“Customer service has been abysmal. Having made an order at the start of January and revising two consecutive emails saying the order is delayed for 10-12 working days - which is fine - I have since chased multiple times with slow response times. I understand orders can be delayed but I have now requested a refund 4 times and each time and met with a generic response that the order is going to be delivered imminently. Seriously frustrating. Please refund me.”

Helpful Report

Posted 9 months ago

“Ordered Carhartt hoodie and still waiting for a refund or the product, neither has happened. Would strongly recommend looking elsewhere.”

Helpful Report

Posted 9 months ago

“Great jumper, terrible customer service. Waited over 2 months to receive item which was supposed to be a Christmas gift.”

Helpful Report

Posted 9 months ago

“Took ages for the items to arrive >6 weeks. Wouldn’t order from them again.”

Helpful Report

(London) - Posted 9 months ago

“Completely awful. Constantly pushed back dispatch. When I sacked for a refund they ignored me more than once. I would not recommend this store.”

Helpful Report

(London) - Posted 9 months ago

“Placed an order on NYE and didn’t receive it until the back end of February.”

Helpful Report

(London) - Posted 9 months ago

“I’ve had a terrible experience with HUH. They couldn’t deliver a christmas order time so told me would the order would be cancelled. It’s almost March and I still don’t have a refund, instead they posted the items 2 months later. Getting a response is almost impossible, all they’ve caused me is hassle.”

Helpful Report

(London) - Posted 9 months ago

“Was sent the wrong item and it was 14/15 days after purchasing I received the order”

Helpful Report

(London) - Posted 9 months ago

“Items never arrived and customer services never reply.”

Helpful Report

Posted 9 months ago

“From my own experiences with independent retailers I must say this has unfortunately been one of the worst I’ve purchased from. Don’t get me wrong, previously I would have recommended HUH to friends and family for streetwear, but I’ve made my last purchase. No wonder their comments on social media are turned off, because the HUH team won’t want potential customers knowing fellow customers experiences. An order I made in November 2024 didn’t arrive until February 2025 - when the item was on sale for cheaper over this period. Since December I’ve emailed, filled out the online form and messaged on social media and still awaiting a response. Even for this review, no wonder they’re offering a £5 gift card if you do write a review. Good companies can rely on word of mouth. Take this as a learning point HUH team, I genuinely hope that this is a bump in the road that you can sort it out.”

Helpful Report

Posted 9 months ago

“Totally pathetic customer service. Item ordered in December and after numerous emails no delivery and then after requesting, no refund. Pure garbage. Really fed up and willl now look legally to retain my money.”

Helpful Report

Posted 9 months ago

“Ordered a carhartt half zip on 12/02/2025, Still haven't received my item and no sign if when it will be delivered, I have sent an email chasing with no reply, Poor customer service”

Helpful Report

Posted 9 months ago

HUH. Store is rated 3.9 based on 4,240 reviews