HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my item after almost a month. I feel I have to leave a review here to the brand attention or atleast some help with my order From what it seems they accept money without the stock available. So beware... try and avoid and shop elsewhere.”

Helpful Report

Posted 7 months ago

Hi, We apologise for the inconvenience you've experienced with your order. Your feedback is important to us, and we understand your frustration. Please reach out to us via the website chat, and we'll do our utmost to assist you and get this resolved as quickly as possible. Thank you, HUH. Store Team

Posted 7 months ago

“Goods ordered in good time for Christmas but never arrived. Eventually half my order turned up twice! Very slow and poor customer service. Asked for a refund after waiting three months for a pair of trousers. Was told I would receive a refund in 10 working days. Nothing received and no respond to my messages. I had to ask for chargeback from my credit card company to get my money back. Would never use again.”

Helpful Report

Posted 7 months ago

“I have not received my order and it has been over 12 days. No one has got back to me on the help chat. I have had no updates either”

Helpful Report

Posted 7 months ago

“Still waiting on the jumper I ordered nearly 5 weeks ago. Not a very good service.”

Helpful Report

Posted 7 months ago

“AVOID at all cost. Owed a refund for 3 pairs of jeans across two orders placed in Nov. ‘24 and Jan. ‘25. Huge delays of sending stock, communication ignored. No refunds. 5 months and counting… Still no replies or refund. I wish I had checked other reviews.”

Helpful Report

Posted 7 months ago

“Still waiting for a jumper I ordered on 12 March, it’s now 16th. It’s a jumper! No communication, no one getting back to me. Now trying to find the CEO/ senior management details. FRUSTRATING”

Helpful Report

Posted 7 months ago

“Not had my refund after sending product back on 07/03/25z. Dreadful customer service and still no sign of my money.”

Helpful Report

Posted 7 months ago

“Selling items that aren’t available, terrible service. I’ve been waiting since January for a T-shirt. Would not recommend”

Helpful Report

Posted 7 months ago

“Absolutely disgraceful customer service. Order placed 22/01 and as of 12/04 still not received and HUH still have my money. Promise after promise, but nothing, despite the item in question remaining on sale in the same size on the site. No offer of any discount or reimbursement. Will never use this site again. Diabolical.”

Helpful Report

Posted 7 months ago

“Emailed twice to cancel as item was delayed. Automated response and then still sent item 2 weeks later. Returned had proof of delivery and still no contact.”

Helpful Report

(London) - Posted 7 months ago

“I returned a coat costing £290 on the 8th January and despite numerous e-mails to HUH I have still not received the refund. I finally received an e-mail on the 7th March telling me that I would receive a refund between 3-10 working days and, despite a chasing e-mail on the 3rd April I still have not received a refund over 25 days since I was told that the refund had been processed. This is the worst Customer Service I have ever received and I would not recommend HUH Store to anyone!”

Helpful Report

Posted 7 months ago

“Worst online shopping experience I’ve had. Item was delayed by 2.5 months, I requested a refund and bought the item elsewhere which I was told was processed then instead I was sent the item I no longer wanted. Interactions with customer service not helpful.”

Helpful Report

Posted 7 months ago

“Made 2 orders. Was told all the items I had ordered were delayed. I requested a refund for 1 piece which has never come. Still waiting for responses to email. This is clearly a scam. Don't not use. Next port of call for me is fraud department at credit card company on the hope they will reimburse me.”

Helpful Report

Posted 7 months ago

Hi Steve, Thanks for your feedback. We are not a scam, we have been a reputable business for 14 years. If you speak to the chat assistant on the website it will help you resolve the issue, or put you through to our WhatsApp for someone to assist. A chargeback will take up to 90 days to resolve so it’s best for us to issue a refund. Many thanks HUH. Store

Posted 7 months ago

“Don't be fooled! Just read the reviews on Trustpilot and you'll notice a trend. It took me months to resolve my order dispute which I was assured was down to the supplier – I was offered a refund but I was initially happy to wait. When they stopped stocking the brand of product I ordered I questioned if I was ever going to see the product and asked for a refund. I was told a refund was coming and I would get confirmation, a month later and nothing. Multiple missed emails and only after I filed a formal complaint and raised the missing refund with my bank did I miraculously get my refund.”

Helpful Report

Posted 7 months ago

“Absolutely shocking service. Taken 16 (working) days to get a refund, chased several times before refund issued. Sent back two other items at the same time & still waiting for refund on these. Will certainly not use again.”

Helpful Report

Posted 7 months ago

“Over 3 months later, I still can’t get my order or refund, I’m taking this to my lawyer is they don’t reply to me in the next day or so. It’s ridiculous.”

Helpful Report

Posted 8 months ago

“Ordered on the 7th Feb and still haven’t received my order despite being told multiple times it would be shipped in the last few weeks!! Now not receiving responses when I contact them. This company is a joke!!!”

Helpful Report

Posted 8 months ago

“Ordered a carhartt hoodie 3 months ago, money has been taken and still havnt received my order and been given lots of excuses. Very poor service , would not recommend!! Buyer beware”

Helpful Report

Posted 8 months ago

“haven't yet got my order after a month of dispatch delay notice. can't really get to anyone real from the customer service. just auto reply robot.”

Helpful Report

Posted 8 months ago

“Poor service. There was a delay to my item which I had to chase the company for information on. Customer service was very slow to respond. Still waiting on a refund for the item nearly 6 weeks after ordering. Needs to do better.”

Helpful Report

Posted 8 months ago

HUH. Store is rated 3.9 based on 4,240 reviews