HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sweater on February 21st (order number shared with owner by email). On 27th February, 6 days after the purchase, you stated there was a further 7-10 business day delay with shipping. On 7th March you stated I had cancelled the order - which was not true. On 17th March you replied to state you still had the order in place. But not when you would ship it. Today is March 25th, 22 business days after the initial purchase, and 17 days after the shared shipping delay. HUH is still accepting orders on the website for this item up to today. Where is my item?”

Helpful Report

Posted 8 months ago

“Truly awful company, how you are still trading i do not know! Will never buy from you again and will steer people clear of buying from you. Absolute shambles”

Helpful Report

(London) - Posted 8 months ago

Hi Benjamin, Thank you for your feedback. We are sorry to hear about the issue with your order. We can see it was delivered on 20th March. If there is an issue with the product or delivery, please let us know via email and we will be happy to help. Many thanks, HUH. Store

Posted 8 months ago

“AVOID. Absolutely appalling service, and even worse customer support. Delay after delay on my order, and I’ve had to send multiple emails to get a single reply. Order placed on the 15th of Jan, no sign of product or refund STILL. My order was finally ‘canceled’ on the 7th of March, it’s now the 23rd and I still haven’t received the refund. Do not order from this site, unless you want to be scammed.”

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Posted 8 months ago

“Kept my money and never delivered the item!!!”

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Posted 8 months ago

“Ordered jumper and joggers almost two months ago and now huh have cancelled the order, offering no justification! Terrible service.”

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Posted 8 months ago

“Took over 2 months to receive my order. Took over two weeks to answer my email asking where my order was. They said it would be out in two weeks. Sent another email after two weeks and no reply and also didn’t offer any form of compensation. Won’t order from this store again.”

Helpful Report

Posted 8 months ago

“Disappointed. Ordered 5 items two of which for a specific event I was attending, pricing was fair and similar to other sites and in store prices however there was a 20% off code I wanted to take advantage of. Only 1 item arrived despite all showing in stock (and still showing in stock) . It has now been over a month and I am still yet to receive any of the other items. I have to chase updates myself via email to which I am repeatedly told they’re expecting a delivery and it is expected to be dispatched the following week- to which it isn’t.”

Helpful Report

Posted 8 months ago

“I had an extremely disappointing experience with HUH Store. I placed an order on 28/01, but it didn’t arrive until 15/03—a shocking 47 days later. Despite being told on 05/02 that the order would be shipped within 1-2 weeks, there was no further communication. I had to chase them for an update, only to be told it was finally being dispatched, yet I still waited another week for it to arrive. By the time the item showed up, I had already purchased the same jumper elsewhere, which was delivered in just 2 days—a stark contrast to HUH Store’s abysmal delivery time. To make matters worse, when I asked them to cover the return shipping costs due to their excessive delay, they refused. Terrible customer service, poor communication, and unacceptable delivery times. I won’t be shopping here again and wouldn’t recommend it to anyone.”

Helpful Report

(London) - Posted 8 months ago

“Ordered 2 items in early January. Waited for over 3 weeks, I eventually contacted for an update and was informed that there was a stock issue and to expect a delay of approximately 10 days. It is now 19th March and have not received my order. I have requested a refund and that process is also taking a painful amount of time with very little communication from the team. I'm incredibly disappointed and will not be shopping here again and hope I am refunded soon.”

Helpful Report

Posted 8 months ago

“Sold me an item and then 4 days later told me it would be 7-10 business days until it would be dispatched. Clearly the item was never in stock. They are stealing business from retailers who actually have the item in stock then holding onto customers money for untold amounts of time. When I chased it up I was given an AI generated response detailing an even longer delay. Thoroughly fed up and I no longer even want the item as it was a birthday gift and the date has long since passed. Hopeless. AVOID unless you enjoy feeling frustrated, let down and ripped off.”

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Posted 8 months ago

“Scam company, don’t use”

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Posted 8 months ago

“Two month in still waiting for my order or the requested refund!! Don’t”

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Posted 8 months ago

“Crappy shipping”

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(London) - Posted 8 months ago

“I made an order on the 17th Feb, then received an email on the 24th Feb to say it would be with me within 7-10 days. We are now on day 14 with no delivery received and no update.”

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Posted 8 months ago

“Absolutely terrible service. I ordered t-shirts from this site I have sent multiple emails and messages through the website also and no one is getting back to me or giving me any information at all. I'm wanting a refund and I've not received my items but there's no way for me to speak to anyone to resolve this. Just wait on a reply which never comes. Avoid if you don't want ripped off.”

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Posted 8 months ago

“Item arrived smashed, emailed customer service which I got an automated email that they would reply in 1-2 days and its been 5 days. Even paid for next day delivery. Would not reccommend.”

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Posted 8 months ago

“Horrific company..., How is this company still trading?”

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Posted 8 months ago

“Awful service and communication. Order cancelled because it was delayed by weeks. Order cancelled and refund promised but not paid and then item turns up. Now expected to pay to return for a refund I do not trust them to make.”

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Posted 8 months ago

“I still have not received my order I placed on the 20 Feb. I chased on the 27 and was told it was delayed which was clear before I chased. I still haven’t received my order which I have now again had to chase. I have received no communication at all regarding my order and I’m extremely unhappy with the way this has been handled. Would not recommend.”

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Posted 8 months ago

“Still waiting on the rest of my order placed on 9 February. No updates and not replying to my emails. It would appear that they put five star reviews on the website but Trust Pilot reviews are bad.”

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Posted 8 months ago

HUH. Store is rated 3.9 based on 4,240 reviews