HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst companies I’ve ever dealt with. Same as other customers have said says it’s in stock then they keep delaying it, saying it’s coming in one to 2 weeks and never does. Then when you ask them to cancel it and refund you, you have to keep chasing them up for the refund I did get a refund eventually but took a while.”

Helpful Report

Posted 6 months ago

“Maybe the worst customer experience I've ever had. Constant chasing of order, told a pack of lies (it's in stock, no its not...!). Finally after 70 plus days, I get the item. I've been HUH'D!”

Helpful Report

Posted 6 months ago

“Item delivered back on 22/04 still waiting on refund. Had the usual one response on chat asking for order number then ignored. No surprise comments and messages disabled on social media. Awful company. Have contacted my bank for chargeback. If someone does read this then please sore my refund out. Order #139998”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for your feedback. On the website chat, when you send a message please wait for us to respond before following up as each of your follow up messages has been moving you back to the start of the queue. We have replied on the chat as well, but to confirm, a refund was processed for this on 26th April so should clear within 10 business days of that date. You will receive an email confirming the refund 1-2 days before it clears. Regarding the chargeback, this will decline the refund and may take 30-90 days to be resolved, so we would advise allowing the refund to clear if possible. If you need anything else in the meantime please let us know and we will be happy to assist. Many thanks, HUH. Store Team

Posted 6 months ago

“Have not received my complete order. Ive been waiting a month for it. No reply from customer service.”

Helpful Report

Posted 6 months ago

Hi Louis, We’re really sorry to hear that your order hasn’t arrived yet and that you’ve had trouble reaching our customer service. Your frustration is completely understandable. Please reach out to us again via our website chat as we respond to all messages within one working day. Thank you for your patience, HUH. Store Team

Posted 6 months ago

“You will not get your order delivered and you will not be able to get a refund, ordered nearly 2 months ago and no sign of delivery after many attempts to contact, requested a refund over 3 weeks ago and still no money in my account after again many many attempts to contact.”

Helpful Report

Posted 6 months ago

Hi, We’re truly sorry to hear about your experience with your order and understand your frustration. We value our customers and want to make this right for you. Please reach out to us again through our website chat, and we’ll work to resolve this as swiftly as possible. We reply to all messages within 1 working day. Many thanks, HUH. Store Team

Posted 6 months ago

“Items showed as in stock and available to order with next day delivery. Placed the order and was then told the next day that there was a 7-10 day delay. Waited 10 days, asked again and was told another 7-10 days. Asked for a refund, was told 7-10 days for this to be returned. Charged back on credit card.”

Helpful Report

Posted 6 months ago

Hi Matt, Thanks for your feedback. I can confirm the refund was issued on 26th April, please allow up to 10 business days for the funds to clear, as advised, as a chargeback will take much longer – between 30-90 days – to resolve. If you need any assistance please speak to us on the website chat. Many thanks, HUH. Store Team

Posted 6 months ago

“Goods not delivered and constantly not replying to emails or live chat, no communication or customer service. Horrible company that I will be telling my fashion community to avoid.”

Helpful Report

Posted 6 months ago

“They don’t have the item I’ve ordered/paid for, sent me a message to say they will get it in 7-10 days. Don’t answer questions, just reply 7-10 days. I Agreed to an alternative colour/ product on next day delivery, that was Thursday. It’s now Monday and still no sign. 13 days so far and no item Slow to respond to messages…..”

Helpful Report

Posted 6 months ago

“All they ever say when you ask for an update on delivery is 1-2 weeks …from when? From whenever you ask!”

Helpful Report

Posted 6 months ago

“I would like to leave zero stars. This company does not fulfill orders. My order never arrived. I asked for a refund and this has still not appeared. I've been trying to get a refund for several weeks now. Their customer service is non existent. They don't reply or send a 'we'll get back to you in one business day' response ... and then they don't. From the other reviews it appears that this is the way this company operates. Do not order from them.”

Helpful Report

Posted 6 months ago

“Cannot recommend at all. Non-existent customer service. Product received was not as pictured so I emailed hoping I could return it. No response to several emails. I shipped back at my own cost, received delivery confirmation over 2 weeks ago, and now I have another several unanswered emails and live chat messages, asking if they can confirm receipt. Really disappointing experience.”

Helpful Report

Posted 6 months ago

“Ordered items on the 26/03. Was no mention of a restock issue before I purchased the items. Was told on the 01/04 that there was a delay with dispatch as they’re waiting for an item to be restocked. I was told to wait 7/10 business days. Still no delivery and no reply from customer services. Terrible service”

Helpful Report

Posted 6 months ago

“Been trying to sort a refund out for 5 week now absolute joke of a company”

Helpful Report

Posted 7 months ago

“Horrendous service, ordered item on 2nd April and notified of delay for 7-10 days. Heard nothing after this, contacted to ask where my order was and informed of another delay in dispatch. Attempted again to speak to customer services to ask for another update and no response. Currently 4 weeks after order was placed and have no idea when I will receive this. Only refunded postage as I asked for it. If you want to order something and not receive it then order from here!”

Helpful Report

Posted 7 months ago

“I would not buy anything from this company again. I bought 2 items for a Christmas present for my Daughter. The items didn't arrive. When I contacted them they said there was a delay in despatching my items but they still didn't arrive. I emailed again and they replied on the 22nd January to say they would refund me within 7-10 days. I haven't received a refund as yet and it is now April ! I have contacted them by e mail many times since. They now ignore my e mails.”

Helpful Report

Posted 7 months ago

“Ordered in March, still not dispatched. Tried email, webchat and WhatsApp - given generic responses and no progress. Wish I’d read the Trustpilot reviews before buying - seems this is either a scam company or they have a terrible order system and customer service!”

Helpful Report

Posted 7 months ago

“Took my money. Never delivered”

Helpful Report

Posted 7 months ago

“Really crappy company! Placed an order 3 weeks ago and the product still hasn’t arrived. On top of this they have ignored several order update requests and there is little to no way of contacting them. Eventually I got an update and was told there are stock issues and that it would be 1-2 weeks…. That was a week ago. I have opened a case with my bank as their website was down for a couple of days with a “suspicious activity” warning… either post the product or bloody refund! I won’t be shopping here again and if I could give 0 stars I would. I also think this is a common experience as they have limited their Instagram comments to stop people from querying their orders publicly. There wouldnt have been an issue if they noted the stock issues prior to me placing the order. Heid the warning!”

Helpful Report

Posted 7 months ago

“Ordered in Jan and Feb… it’s nearly May and all I’ve had is really poor communication via email & WhatsApp. They have no intention of fulfilling orders. I’m glad I’ve paid by credit card so I can claim back my money though them. Avoid at all costs unless you like wasting time and being disappointed.”

Helpful Report

Posted 7 months ago

“Ordered item 4 weeks ago. Not delivered, no email to update. Went on the website and said there was a delay and would be delivered in 7-10 days. Still not delivered. Sent an email, no response. Sent a chase - was told had to use the chat service. The chat service isn't live so still no response and still no product. Will never use HUH again.”

Helpful Report

Posted 7 months ago

Hi Joe, We’re truly sorry to hear about your experience with your order. We understand how frustrating it can be not to receive updates and not have your product arrive. Your feedback is valuable, and we take it seriously. If you've already reached out through the website chat, you will receive a reply in less than one day. Thank you for your understanding, HUH. Store Team

Posted 7 months ago

HUH. Store is rated 3.9 based on 4,240 reviews