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HUH. Store Reviews

4.5 Rating 3,322 Reviews

88 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.5

Based on 3,322 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 8th May 2024

HUH. Store 1 star review on 23rd April 2024

Rachanon Charoonsak

HUH. Store 5 star review on 11th February 2024

HUH. Store 5 star review on 26th January 2024

HUH. Store 5 star review on 25th January 2024

HUH. Store 5 star review on 13th January 2024

HUH. Store 5 star review on 4th December 2023

18

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response to an email + pic at the start of Jan 2024 informing them of broken glassware in the day my order was received. Have sent multiple emails and DMs and nothing. No phone number to complain. I’ve bought from here before with no problems. What terrible customer service to ignore paying customers! Beware if you’re buying potential fragile goods.”

Posted 2 months ago

“I never received my item.”

Posted 2 months ago

“Bought a Hay lamp for my partner for Christmas. It was faulty so we sent it back at our own cost. Still waiting for a refund over a month later and I have received no response via email either. Awful service.”

Posted 2 months ago

“At the beginning of January, I ordered 2 HAY J77 chairs from HUH. I was told that because of their "large size" there was a delay in shipping. Neither shipping nor delivery has happened as confirmed for w/c 29th January and I am STILL waiting on an update from HUH. The experience has been very stressful and time consuming, mostly considering the cost of the chairs. I have sent 5 further emails (including 1 where I offered to collect the chairs in person) and still have not received a response. All we can say is I wish I had read all the other 1-star reviews of very similar experiences here first. At present, I am considering all of my options about how I can either receive the chairs promptly or get a refund promptly if HUH continues to ignore this issue. (Since this is an ongoing experience I will update here if anything with my order changes)”

Posted 2 months ago

“SCAM - Terrible company. I ordered an item 6 months ago, but never received it. Last month they said that they actually received it and they are ready to deliver it, now they say again that they are waiting for the item to arrive. They do not have a phone available, not returning my emails. They have really the worst customer service I've seen. Stay away from these SCAMMERS.”

Posted 3 months ago

“I returned an order a month ago and have not received a refund. I have contacted the store on multiple occasions to enquire about this but they have not provided clear responses or have ignored my requests entirely.”

Posted 3 months ago

“AVOID. Returned items worth £400. No refund. Been about 6 weeks. Sent them tracking details, etc. They’re completely ignoring all my emails. Going to have to complain to Trading Standards.”

Posted 3 months ago

“I ordered a lamp for a client on 16/10/2023 with 3-6 week delivery. Unforutunalty this company does not have a contact number therefore, on the 05/12/2023 I emailed regarding an update as I heard nothing about the upcoming delivery. In the first instance, I received a speedy reply informing me that my order could be with me between 18-22/12/2023. Which I was thrilled by however there was no follow up to this and no delivery. I chased multiple times for an update on the 18/12, 21/12 and then again after the Christmas period with no reply. Then on 12/01/2024 I was asked for my order number which I sent over but since then nothing... They have not responded to any further emails and the order has not yet been delivered.”

Posted 3 months ago

“Never respond to the customer service email.”

Posted 3 months ago

“I would give 0 stars if I could. Awful customer service. I ordered a large gift for my partner and paid for next day delivery however the item did not show up. I contacted customer services who said they would cancel the order as there was a delay with the warehouse but they never did this and the item showed up a week later at which point it was too late and not needed. I have since sent their customer service team 3 emails to which I have had absolutely no response. I am now stuck with a large box in my house that I need to somehow return to them and apparently will have to pay for the returns myself, which will be expensive, even though the error is on their side. On top of that I will then not be refunded for the next day delivery that I paid for. Crazy. I would advise to not shop with this unprofessional company. Avoid them and find the item you want elsewhere, there are so many better online stores around.”

Posted 4 months ago

“Purchased two pieces of Ferm Living items from this website back in June. Original estimated delivery date given is 20-25th of Aug, I am waiting till today without any communication/update from them. Last time after I posted a review on the website, Jack from the stored reached out on 3rd of Sep mentioned and promised that my items should be able to delivered to me in the next 2 weeks. Another 5 weeks over, no update, no communication, no refund, nothing. I really don't think there is any customer service they've provided. Really need some updates to understand what should I do.....”

Posted 6 months ago

“Utterly disgraceful customer service. I have been waiting for a refund on items I ordered in May, which didn’t arrive until august as they had to be shipped from the supplier and that took longer than stated on the website. I was disappointed with the quality and returned them to the store on 21st August and have proof of delivery and even a photo of the parcel on the floor of the warehouse, and yet they STILL refuse to process my refund, because the return wasn’t logged and now they can’t find the items in the warehouse. It takes at least a week to get a response to any query and they never resolve anything, just continue to fob me off and avoid giving me my money back by saying the return hasn’t been logged. THEY lost it when it was in their possession. I’m beyond disappointed as I thought they were a legitimate company, and I simply cannot afford to be out of pocket like this. I saved for a long time for the items but I couldn’t justify how expensive they were for the quality. And I wouldn’t want anyone else to have the same issues, as it has been nothing but a nightmare which I’m still out of pocket from 4 months later, which is why I’m posting this review.”

Posted 7 months ago

“I paid for next day delivery, and was told that it can not be delivered for Next Day, and that it would come “Thursday soonest” and that I would be refunded for the next day delivery but I have not been! Customer service is terrible, but I received the bag in the end, it took a week.”

Posted 7 months ago

“I ordered a bag which wasn’t right and so returned it with proof of postage. That was in July and I’ve yet to receive a refund and my emails go unanswered. At a loss what to do as there’s no contact number or other way to get in touch.”

Posted 8 months ago

“Terrible customer service. I’ve been waiting over a month for a refund and have chased constantly.”

Posted 8 months ago

“Absolutely shocking customer service. Ordered items, part of the order arrived then no notification for weeks about the rest of the order. Contacted customer services, no apology but just a link to the other colours of the item that I had ordered asking if I’d like to change colour (it seems to have been updated with only in-stock items). Apparently the colour I chose was out of stock and shouldn’t have appeared on the site for me to buy in the first place. I am waiting on multiple items, but apparently just one of those items are out of stock. No message, no apology when I’d reached out.”

Posted 8 months ago

Hi Camille, Your latest order was for all in-stock HAY crates and was dispatched the next working day with a next day delivery service. Your order placed 9th July was for some in-stock item and some pre-order items. We split your order and shipped the in-stock items so you could receive them asap, at no additional cost. The remaining items have a 3-6 week lead time and are not delayed, however we emailed you to see if you would prefer to swap these colours for in-stock options as a courtesy. We certainly did not wish to cause any offence and are happy to either swap for in-stock colours or deliver the pre-order items once they are ready. Many thanks, HUH. Store

Posted 8 months ago

“I'm yet to receive my package. I phone royal mail and they informed me that your company is yet to send it to them. Right now I don't nowhere the package is and I'm really worried about my package.. I have sent several mails to your company and not gotten any response from them.. I can't allow my money to go like that… you guys should do something about my package 😭😭😭😡”

Posted 8 months ago

Hi Alexander, I’m very sorry to hear your parcel is yet to arrive. As discussed on email, your order was dispatched the following business day (Monday 14th August) with a Royal Mail 24 service. This is an untracked QR code delivery, however the tracking number you were emailed is correct. The tracking page states “An update will only be provided when we attempt to deliver your item”. The package should have arrived within 1-2 business days so our sincere apologies this is not the case. We will follow up with Royal Mail and provide you with an update asap. Many thanks, HUH. Store

Posted 8 months ago

“Ordered a cupboard in March 2023, it’s now August and still no sign of it. After chasing a couple of times and being assured it was on its way, I asked for a refund over a month ago but have had no response since. Nothing to show for over £500 after nearly six months. I’m resorting to a review in the hope it’ll prompt some action or at least warn off other customers from putting themselves through the same thing.”

Posted 8 months ago

“Love this store but recently ordered to Ferm plant divider boxes and only one arrived. Used the customer support to e mail them on the day of arrival and still not heard anything back. Had I heard back this review may have been different but right now poor service when things don’t go well. Still waiting to get this sorted. Disappointed.”

Posted 8 months ago

“Horrendous customer service and purchase experience Ordered a shelving unit 25th March, with the product being advertised as a “4-6 week delivery”. Needless to say that we had to wait a lot longer than this, with the product finally arriving on 8th August after 20 weeks. The customer service was appalling, with the only way to contact being through email with a 7 day expected response time; although on many occasions, no response at all without me having to continually chase after them. There is no phone number or any other way to contact so you will be left in the dark for almost the entirety of your experience. There was no explanation for any delay and no attempt to make our experience any better or compensate, as they already had my money. My advice is, if you see something you like on here, I highly recommend to purchase it from another store.”

Posted 9 months ago

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HUH. Store is rated 4.5 based on 3,322 reviews