Utterly disgraceful customer service. I have been waiting for a refund on items I ordered in May, which didn’t arrive until august as they had to be shipped from the supplier and that took longer than stated on the website. I was disappointed with the quality and returned them to the store on 21st August and have proof of delivery and even a photo of the parcel on the floor of the warehouse, and yet they STILL refuse to process my refund, because the return wasn’t logged and now they can’t find the items in the warehouse. It takes at least a week to get a response to any query and they never resolve anything, just continue to fob me off and avoid giving me my money back by saying the return hasn’t been logged. THEY lost it when it was in their possession. I’m beyond disappointed as I thought they were a legitimate company, and I simply cannot afford to be out of pocket like this. I saved for a long time for the items but I couldn’t justify how expensive they were for the quality. And I wouldn’t want anyone else to have the same issues, as it has been nothing but a nightmare which I’m still out of pocket from 4 months later, which is why I’m posting this review.