Incredibly disappointed. Expected sooo much more when you order expensive (£674) made to measure roman blinds. The quality of the blinds was shocking- they were stained, had threads hanging off of them and lacked interlining (so light comes through the blind itself at the seams). They were made to measure, but measurements must have been wrong as 2 did not even reach the window seal and light streams in from the sides and the bottom. Installation was not much better as 2 were crooked (not sure if due to installation or how badly they were made.) And the pull cord that goes through the safety latch they was drilled into the wall is so tight, you struggle to close and open the blind. I called Hillarys and was asked to email photos and my complaint. It took them over a week to respond. After chasing, finally spoke to someone who offered a full refund or 25% off if I keep them. Its very difficult as its a sub-par product not even worth £505 (total- 25%), but this whole process has taken sooo long and Im in a difficult position as I need window coverings. Regardless, the holes will need to be filled and the window areas will need to be re-painted and I have now have no window coverings and need to start the process all over. Customer service is minimal, nothing has been said about the terrible product they have made and installed, and they do not give the impression of caring about customer satisfaction . Would NEVER recommend and would give no stars if possible.