Hersey & Son Reviews

Name: Hersey & Son
Rating: 4.92

4.9 Rating 6,541 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 6,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 1st May 2025

129

Anonymous

Anonymous // 01/01/2019

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“Exceptional service rarely received sadly these days! First found item on line (silver bangle) - had a query regarding weight of silver, so sent a message. Received telephone reply back with 12 hours and proceeded to order item on line …it was a 70th birthday present … Rotal Mail actually managed to deliver within 48 hours. Package was beautifully wrapped and Silver bangle as EXACTLY what the recipient ….ME …. Wanted ! Hersey outdid every stall In Portobello Road and several at Silver Vaults !! Well done and thank you from this v happy and spoilt 70 year old”

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Posted 1 year ago

“Hersey were very efficient and they were dispatched extremely promptly. I am really glad a stumbled across their website while searching for a gift. Communication was excellent too.”

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(Walton-on-Thames) - Posted 10 hours ago

“The original earrings where smaller than I thought but it has not been an issue to exchange them. Eraina was very patient and kind despite my many emails asking for help. I have bought from you many times and I have always been very happy with the items.”

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(Walton-on-Thames) - Posted 1 day ago

“The silver bracelets that l bought and had engraved for my great niece's Christening presnts are perfect . Thank you so much .It was a pleasure doing business with you .”

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(Walton-on-Thames) - Posted 1 day ago

“Ordered silver T bar kneclace, much better than expected thought T bar bit would be quiet light but it's heavier than expected so that was a bonus! Love it! So please, looks great on.”

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(Walton-on-Thames) - Posted 1 day ago

“Received quickly. This was the second time I have ordered from them.”

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(Walton-on-Thames) - Posted 1 day ago

“Beautiful Jewellery, this is the second men’s piece I have bought.”

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(Walton-on-Thames) - Posted 1 day ago

“The silver initial we ordered was a lovely quality and just as described. The gift box and packaging was an excellent quality and perfect for a gift. I will be recommending to others and using for future gifts. Thank you.”

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(Walton-on-Thames) - Posted 1 day ago

“Quick delivery and very pleased with the jewellery”

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(Walton-on-Thames) - Posted 1 day ago

“Thought I had found the perfect company, small independent, long established and good reviews. Can't knock the quality or price, but had an issue with the engraving, asked for the date of our wedding to be put on them, when you fill out the form online you have a check box to confirm that is what you want. Received the bracelets and upon opening found the year was 20 years out. This was sorted straight away and very quickly but has pardon the pun taken the shine of it a bit. Did have another issue which I will review separately.”

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(Walton-on-Thames) - Posted 1 day ago

Thank you for taking the time to review your recent order. We are sorry that we made a mistake on the engraving but see that we rectified this for you as quickly as possible and refunded the return postage to you. We do our best to sort any issues out for our customers. with many thanks Hersey Silversmiths

Posted 1 day ago

“I expected a slightly bigger chain but I love the style.”

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