Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,880 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,880 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy web site to navigate Supportive and helpful staff Quick delivery with great and effective packing Beautiful products, exactly as hoped”

Helpful Report

Posted 3 years ago

“The order was delivered quickly but sadly, this was the only positive. The incorrect item was sent and it was clearly a rushed job with poor attention to detail. The bangle was not symmetrical and highly disappointing resulting in a return. It is such a shame that more attention is not paid to fulfilling orders correctly and quality assuring products over the turnaround time.”

Helpful Report

Posted 3 years ago

Dear William, Thank you for your review. I'm very sorry that you received an incorrect size product and that you were not happy with the quality of the bracelet. This is an extremely unusual occurrence as our colleague who checks and packs everything normally picks any problems up. We can only apologise that we did not see the mistake on this occasion and will, of course, issue you with a full refund on receipt of the return. Kind regards Hersey Silversmiths

Posted 3 years ago

“Dealing with Hersey on line was extremely simple and having made the purchase the delivery was unbelievably good. I would thoroughly recommend others to use your service. Thank you.”

Helpful Report

Posted 3 years ago

“Beautiful heavy silver bracelet for my Grandson's 18th, he was over the moon with it. I shopped around and felt the Hersey's bracelet was the best quality. The clasp very robust compared to others. Very glad I decided on this Silversmiths. Very speedy customer service. Item arrived Very quickly. Cannot fault and would highly recommend.”

Helpful Report

Posted 3 years ago

“Order arrived very quickly. The cufflinks were beautifully package in a eco friendly box. The weight and quality of the cufflinks far exceeded my expectations. Would highly recommend.”

Helpful Report

Posted 3 years ago

“Shipment arrived quickly and website is easy to use”

Helpful Report

Posted 3 years ago

“Nervous about ordering jewellery online but the bangle I have received is fantastic. Solid silver, heavy weight open cuff. It was less than half the price quoted by my local jewellers. I will definitely order from this website again”

Helpful Report

Posted 3 years ago

“Very happy with the quality and service we received.”

Helpful Report

Posted 3 years ago

“Amazing quality and beautifully engraved. Customer service was outstanding. I asked for the message to be changed and within the hour I had a reply advising all done. I will be ordering again. Thank you so much x”

Helpful Report

Posted 3 years ago

“I placed order in the morning and choose next day delivery, my order arrived exactly next day . Quality of a product was outstanding, also I really liked the packaging. Would definitely recommend Hersey to friends and family.”

Helpful Report

Posted 3 years ago

“Excellent service - very helpful with my order.”

Helpful Report

Posted 3 years ago

“Lovely quality bangle and fantastic service. Thankyou.”

Helpful Report

Posted 3 years ago

“I've bought from Hersey a number of times and my experience has always been superb quality, excellent value and most importantly for me friendly, knowledgeable and helpful people. Thank you. John.”

Helpful Report

Posted 3 years ago

“Easy ordering and I was kept informed about the delivery. I am however not sure if I should have received a gift bag with my cufflinks. My daughter recieved a gift bag when she ordered a tie pin.”

Helpful Report

Posted 3 years ago

“Amazing catalogue of wonderful items delivered promptly.”

Helpful Report

Posted 3 years ago

“Absolutely beautiful very very happy xxx”

Helpful Report

Posted 3 years ago

“Phenomenal quality. Beautifully presented. Perfectly functional. Promptly delivered. Could not have asked for better service or product.”

Helpful Report

Posted 3 years ago

“Beautiful St Christopher necklace delivered within days. 10/10”

Helpful Report

Posted 3 years ago

“Great company with loads of choice.”

Helpful Report

Posted 3 years ago

“Exquisite pice of jewellery, with professional packaging styling. High recommend.”

Helpful Report

Posted 3 years ago

Hersey & Son is rated 4.9 based on 7,880 reviews