Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,476 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,476 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“Silver napkin ring. Recently purchased with engraved name. Fast efficient service. Beautiful engraving and gift wrapping/ presentation. Only minor issue that the hallmarks were still embedded with a flux like substance that I will need to clean out somehow.”

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Posted 3 years ago

“Excellent company. Great products, not over priced and very quickly delivered.”

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Posted 3 years ago

“The bangle was beautiful, excellent workmanship, it was just too small. I would highly recommend this family company for their understanding and promptness with deliver and returns”

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Posted 3 years ago

“Very good service and a lovely simple cross”

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Posted 3 years ago

“To précis, everything I hoped it would be. I cannot fault either the product, or service”

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Posted 3 years ago

“I am absolutely delighted with both items I have bought from Hersey so far and shall be back for more, thank you for the excellent service and items.”

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Posted 3 years ago

“Absolutely beautiful quality goods. Solid and amazing craftsmanship. Smooth exchanging of sizes and a company that really wants to work with you to ensure you are truly pleased with the purchase. Faultless service and exceptional goods.”

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Posted 3 years ago

Hi Lindsay Thank you very much for your lovely review. We are delighted that you are happy with your order and glad that we could ensure the size was right for you. with many thanks Hersey Silversmiths

Posted 3 years ago

“Excellent service. Engraved item was delivered, beautifully wrapped, 48 hours after ordering. Thank you!”

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Posted 3 years ago

“Great service and quality packaging.”

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Posted 3 years ago

“Very good quality silver bracelet & quick delivery. Purchased 2 now happy with both.”

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Posted 3 years ago

“Was disappointed with the packaging as it was a gift looked nice on website that’s why I ordered from here but felt disappointed when it arrived”

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Posted 3 years ago

Thank you for your review Sue. We are sorry you were not happy with our packaging. We send all of our necklaces in our branded gift boxes with a polishing cloth as shown on our website. With many thanks Hersey Silversmiths

Posted 3 years ago

“I have always been extremely impressed by both the quality of their products and Hersey’s amazing customer service.”

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Posted 3 years ago

“the baby spoon is very high quality and cute, as well as the boxing heart is very very pretty and closes tightly and oblique engraving. Solid packaging with soft bags inside. But only one nuance spoiled the mood - a crumpled box with a spoon. Since it was a gift, it was not very pretty.”

Hersey & Son 5 star review on 23rd November 2022

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Posted 3 years ago

“Very fast service and delivery and a beautiful item”

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Posted 3 years ago

“So pleased with the wine coaster. The engraving was exactly what I wanted and the service was very quick. Will definitely use again.”

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Posted 3 years ago

“Love this necklace! Bought it for my mother in law for Christmas. Just what I wanted, lovely simple small design.”

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Posted 3 years ago

“Great service, great product, very happy”

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Posted 3 years ago

“I am so glad I choised "Hersey &son" company to make anniversary gift for my partner. Beautiful job Thank you”

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Posted 3 years ago

“Extremely fast turnaround from order to secure delivery. Husband delighted with his silver retractable toothpick birthday present today. He lost the last one and I’m hoping he’ll take more care with this one. Thank you Hersey: great job!!”

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Posted 3 years ago

“It was really lovely and my friend was so pleased with it. It was her birthday 50th.”

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Posted 3 years ago

Hersey & Son is rated 4.9 based on 7,476 reviews