Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Displayed discount code of HAUTEAPP5 was claimed to have been used by this user .... yet I’ve never used your site and hadn’t even given any details.”

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Posted 4 years ago

“The service is good and the flowers arrived when it was expected to arrive. Sadly a number of the flowers were broken and bruised.”

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Posted 4 years ago

“The flowers were v nice . I had issues with payment and discount voucher initially which didn’t bode well but they were v apologetic and refunded the money after I purchased flowers and they were delivered on time and v happy”

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Posted 4 years ago

“The flowers were of a decent quality. but they were 2 days late ! Missed an important anniversary”

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Posted 4 years ago

“Delivery was as requested on the specified date. Flowers initially looked superb, but within 2 days the arrangement was starting to significantly deteriorate. Despite fresh water and re-cutting stems every 2 days, by the 6th day, the display was looking very weathered. Arrangement was stored in a cool room, with no direct sunlight the whole time.”

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Posted 4 years ago

“The flowers were beautiful and I was delighted when I received them but was very disappointed when a couple of blooms started to die within a couple of days closely followed on by most of the other. I had to throw them away after less than a week. Other flowers I have received lasted close in two weeks . So would give 5 stars for flowers have lowered it due to them not lasting”

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Posted 4 years ago

“Really upset by this purchase. Delivery time was great although 3 of my stems were damaged so could not be used. Also one salvageable stem is very discoloured due to age. I ordered the exact same product for my friends birthday at the start of the month and it was faultless. Feeling very unlucky.”

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Posted 5 years ago

“I used Haute Florist to send birthday flowers to a friend last week. It's the first time I've used the company and I based my decision on a Good Housekeeping recommendation and a lot of online research. I chose the "Wild Flowers" bouquet from the "letterbox" range. The flowers arrived on the correct date and my friend said they were a nice selection. HOWEVER, they were desperately in need of water and several had wilted. Fortunately, they revived after an hour or so. I contacted Haute Florist Customer Service (not particularly helpful) to let them know the condition the flowers were in when delivered and suggested that they put something moist round the cut stems to keep them fresh whilst in transit. I believe the "Letterbox" range is a fairly new offering from Haute. I certainly will not use the service again until the company improves how the flowers are kept fresh. Such a pity to spoil such a lovely bouquet.”

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Posted 5 years ago

“I used Haute Florist to send birthday flowers to a friend last week. It's the first time I've used the company and I based my decision on a Good Housekeeping recommendation and a lot of online research. I chose the "Wild Flowers" bouquet from the "letterbox" range. The flowers arrived on the correct date and my friend said they were a nice selection. HOWEVER, they were desperately in need of water and several had wilted. Fortunately, they revived after an hour or so. I contacted Haute Florist Customer Service (not particularly helpful) to let them know the condition the flowers were in when delivered and suggested that they put something moist round the cut stems to keep them fresh whilst in transit. I believe the "Letterbox" range is a fairly new offering from Haute. I certainly will not use the service again until the company improves how the flowers are kept fresh. Such a pity to spoil such a lovely bouquet.”

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Posted 5 years ago

“I won't know how pleased I am until the flowers have been delivered! Also, I would have liked to send a bottle of champagne with the flowers, but only a half-bottle was available, and I couldn't work out how to send 2 half bottles. Ability to manually insert the delivery address is good.”

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Posted 5 years ago

“Beautiful flowers and the orders were dispatched and delivered quickly, however one order was delivered without a gift card so the recipient did not know who had sent them, and another order was delivered to the wrong place and had to be tracked down by the recipient. In spite of these mishaps everyone was delighted with their flowers.”

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Posted 5 years ago

“I ordered the Large hand tied. Instead, Medium boxed were despatched. They were, however delivered next day as expected.”

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Posted 5 years ago

“i ordered one bunch and it looked looked lovely, the second one came in a box and looked very wilted.”

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Posted 5 years ago

“A little dissapointed that a note that they had been left behind a wheely bin would have been nice as they were not found until 7pm.. Otherwise they are beautiful.”

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Posted 5 years ago

“Really expected my gift to be bigger but still cute enough”

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Posted 5 years ago

“Delivery by post this means they Sr tarted to die in box as it was 2 extra days before collecting”

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Posted 5 years ago

“I understand it was my fault the delivery address was wrong on the slip. However I feel like there should an order cancel option when placed. As your office hours are very limited. The flowers had then been delivered to me, some of these have lacked quality and look like they are already drying out.”

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Posted 5 years ago

“the flowers were not fresh, the roses had some black edges and some of the petals were falling. But it was delivered as expected”

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Posted 5 years ago

“The flowers for Mothers day were brilliant but the day day could have been spoilt as they got the address wrong. Luckily the dpd courier driver rang me and diverted back to deliver them. Apart from that all good.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews