Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,705 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 6th May 2025

3751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased they arrived on time especially as I paid £9.99 for that. Although they came safely intact, I was disappointed in the size as I paid £10 for the large and it looked small. The images online gave the impression it would look fuller. These were for my daughters 18th birthday. I received on Thurs 25th and by 27th sat morning the roses were still closed and browned petals. I changed water, cut a few stems , and insured no leaves in water. By the evening several roses were drooping and dead. Very disappointed as a gift and cost a lot.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 9 months ago

“They send the flowers but the ones they sent were nothing like the picture I bought from 🤷🏻‍♀️”

Helpful Report

Posted 9 months ago

Hello Anne, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. A member of our customer support team ha snow contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 9 months ago

“Got the impression it was a local florist, but no ! Delivered by Royal Mail and the flowers were ok but a bit tired ! Not sure I will use again”

Helpful Report

Posted 9 months ago

Hello Samantha, Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn't meet your expectations. While we do partner with Royal Mail for some of our deliveries to ensure broader reach and timely service, we understand your desire for the personal touch that local florists provide. We're also concerned to hear that the flowers arrived in less-than-perfect condition. We strive to deliver fresh and vibrant flowers with every order, and it sounds like we missed the mark this time. We appreciate your feedback as it helps us improve our services.

Posted 9 months ago

“Really underwhelmed. I wish I’d just gone to the supermarket. I paid extra for a large bouquet - it didn’t seem very big to me. The leaves were wilting within 36 hours. Price versus size and quality means it’s not value for money.”

Helpful Report

Posted 9 months ago

Hello Mr Walker, Thank you for sharing your feedback. I apologise that your recent experience did not meet your expectations. We strive to provide high-quality products and excellent service, and I'm sorry to hear we fell short in your case. Regarding the size of the bouquet, we understand how important it is to feel that you've received value for your money. If possible, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 9 months ago

“Flowers arrived promptly and packaged very nicely, easy to order, however, the purple roses inside my bouquet weren’t fresh. I had to gift this the next day and by the next day they made the rest of the bouquet look old so I had to remove them. Also, the size of the bouquet was slightly smaller than anticipated.”

Helpful Report

Posted 10 months ago

Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the disappointment caused by the condition of the purple roses in your bouquet and for any inconvenience it may have caused. We strive to deliver fresh and beautiful flowers, and we regret that this was not your experience. We appreciate your feedback on the size of the bouquet as well. We're constantly working to improve our products and services, and your input helps us do better. Please reach out to our customer service team so that we can make this right for you. We value your business and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us. Best wishes, Katie

Posted 10 months ago

“The flower bouquet looked great , arrived on time but it's roses started getting dull and couldn't stayed refresh even 24 hours although put in the water and solution as provided.”

Helpful Report

Posted 10 months ago

Hello Shanti, Thank you so much for taking the time to share your feedback about Haute Florist! We're absolutely delighted to hear that our service has been making you so happy! Our team works tirelessly to ensure that every aspect of your floral experience is nothing short of exceptional. From hand-selecting the freshest blooms to delivering with care, we strive to exceed your expectations at every turn. Should you ever need any assistance or have any special requests, please don't hesitate to reach out to us. We're always here to help in any way we can! Your satisfaction means the world to us, and we want to ensure that your future experiences with Haute Florist continue to be just as delightful. Once again, thank you for your wonderful feedback. We truly appreciate your support and look forward to serving you again soon! Warmest regards, Tom.

Posted 10 months ago

“Lovely flowers and delivery perfect BUT for the additional Large size purchases I was disappointed and wouldn’t bother again.”

Helpful Report

Posted 10 months ago

Hello Denise, Thank you for your feedback and for choosing us for your flower delivery. We're delighted to hear that you found the flowers lovely and the delivery perfect. However, we are sorry to learn that the additional large size didn't meet your expectations. We strive to ensure that every order meets our customers' satisfaction, and your feedback is invaluable in helping us improve. Warm regards, Rosie

Posted 10 months ago

“I have been buying flowers from here for my gf but was left disappointed on my last buy. The flowers were almost dead and falling off and wasn’t fresh.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your message. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 11 months ago

“Paid for flowers to arrive before 1pm - didn't get there till c.2.30pm Flowers were beautiful. Otherwise review would be 5*”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. Kind regards, Tom.

Posted 11 months ago

“Website flowers looked beautiful. On arrival, lovely, but a little disappointing for the cost. Arrived a sayveatky...also disappointing. Easy to order.”

Helpful Report

Posted 11 months ago

Hello Kay, thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 11 months ago

“Ordered beautiful flowers for friends birthday, but tried to alter date for delivery as the recipient wasn’t going to be home. Was told this couldn’t be done even though it was 2 days ahead of delivery date as the order had been dispatched. Was told I could track the delivery & change the date! This was not possible. Really disappointed with the customer service, despite flowers being beautiful, I probably won’t be using haute flowers again. 😖”

Helpful Report

Posted 11 months ago

Hello, thank you for taking the time to leave a review. We're extremely sorry to hear you've had a hard time trying to cancel/amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Tom.

Posted 11 months ago

“Despite booking flowers over a fortnight in advance for my mother's birthday, they were delivered a day late.”

Helpful Report

Posted 1 year ago

Dear Denise, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Ordered Orion bouquet in large size. The bouquet looked very simple and small. Some of the 9 roses were tiny. Two carnation flowers were broken. I was on a video call when my mum received the flowers, they looked less than appealing. I would not recommend spending extra money on larger bouquet size, it doesn’t look as grand ad you would expect.”

Helpful Report

Posted 1 year ago

“Would have had 5 stars except Royal Mail maintained they couldn’t deliver it on that day. They didn’t try hard enough. They were delivered a day late, not on the anniversary of my friends husbands death. The flowers however were lovely and appreciated”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for taking the time to leave us some feedback. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 1 year ago

“The bunch of flowers was quite small for the amount of money I paid”

Haute Florist 3 star review on 27th February 2024

Helpful Report

Posted 1 year ago

Hello Mandi, Thank you for your review. We apologise for the disappointment caused by the size of the flower arrangement regarding its cost. Your feedback is valuable to us, and we will certainly take it into consideration to improve our services in the future. If you would like to discuss this matter further or explore any possible resolution, please feel free to reach out to us. We are here to assist you. Best wishes, Rosie

Posted 1 year ago

“I thought the candle would have been bigger”

Helpful Report

Posted 1 year ago

Dear Ross,Thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Warm regards, Tom.

Posted 1 year ago

“The flowers arrived slightly wilted and damaged. Some branches were snapped.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely flowers deserve! We've passed on the details of this delivery to our logistics manager - whilst we hope that Royal Mail will handle your box accordingly, unfortunately, due to the delicate nature of the stems in your box we do experience the occasional casualty in transit. Of course, should flowers ever be damaged on their journey to you, please rest assured that we are always more than happy to investigate and resolve this issue. Kind regards, Tom.

Posted 1 year ago

“Flowers were due to arrive on. Valentines arrives at 5 pm on the 15th and they did not look the same as the website a lot of them are going dead when arrived these cost €150”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“I chose this florist for its capability to deliver to the Channel Islands. Unfortunately timelines and expectations were not met. I ordered next day delivery, but my flowers took 4 days to arrive, although having been dispatched 3 days prior.”

Helpful Report

Posted 1 year ago

Hello Dina, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If there are any issues with the flowers due to this delay, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Fast and efficient service .”

Helpful Report

Posted 1 year ago

Dear Callum, thank you so much for taking the time to share your wonderful feedback about Haute Florist! We are delighted to hear that you had a positive experience with our service.

Posted 1 year ago

Haute Florist is rated 4.7 based on 29,705 reviews