Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,388 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,388 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 29th April 2024

3488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For some reason the post office who received it yesterday have still not delivered the flowers to my friend! They say it is pending on the app. I still don’t know what the quality is like.”

Helpful Report

Posted 5 months ago

Hi Margaret, Thank you so much for your review of Haute Florist! We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email to look into this for you. Best wishes, Ellie

Posted 5 months ago

“Flowers were lovely but arrived a day later than they were ordered for and late in the day for the next day too. Don’t order next day delivery mine didn’t turn up and they were for a special birthday too so sad to say I will not order again”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 5 months ago

“Will let you know when my order is delivered”

Helpful Report

Posted 5 months ago

Hello Alison, Thank you for your review. We hope the flowers are enjoyed!

Posted 5 months ago

“Easy ordering service. Arrival time great, but the following day some of the roses are wilting and arum Lillie’s have dropped off so quality not the best and as these were a present, embarrassing from my part”

Helpful Report

Posted 5 months ago

Hello Martin, Thank you for your review. We are so sorry to hear about the quality/size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see that our customer service team has responded to your email to arrange for a fresh bouquet to be delivered. Best wishes, Katie

Posted 5 months ago

“Sent some flowers in a hat box as a leaving gift and when I saw the picture of them I was very underwhelmed…”

Helpful Report

Posted 5 months ago

Hi Liz, Thank you for your feedback regarding Haute Florist! We are sorry to hear that you were underwhelmed by the hat box that was received. This is certainly never our intention. Please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 5 months ago

“No dispatch email and poor communication from the company. The flowered arrived but I had no way of knowing or updates. They just made the 1pm deadline and my mum was already out. Not sure about the quality of the flowers as I haven’t seen them yet. Please improve your customer updates and service”

Helpful Report

Posted 5 months ago

Hello Kat, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 5 months ago

“The flowers came a day late for my friend’s 50th birthday. Not great”

Helpful Report

Posted 5 months ago

Hello Jenny, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 5 months ago

“Not delivered yet, and Royal Mail has had them for 3 days now.”

Helpful Report

Posted 5 months ago

Hello Miss Hughes, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have located your order and can see that this has been delivered today. Warm regards, Tom

Posted 5 months ago

“The flowers weren’t as nice as I expected”

Helpful Report

Posted 6 months ago

Hello Erin, Thank you for your review. It is incredibly disappointing to hear that you were disappointed with the flowers and they weren't as nice as you expected. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Katie

Posted 6 months ago

“I left a 5* review on Sunday, 15th October, my birthday present from my husband in Spain. I received them in the afternoon. However, after just 1 day, all the roses are hanging and the leaves look disheveled. So disappointed, as, a beautiful boquet.”

Helpful Report

Posted 6 months ago

Hello Corey, Thank you for your review. We're very sorry to hear that the flowers began to wilt shortly after they arrived. This is incredibly disappointing to hear and we do apologise for any upset caused. I have located this order and can see that this has been resolved. Warm regards, Rosie

Posted 6 months ago

“Love the flowers and presentation. Also the card was great. However, I ordered for Sunday 10/15 for a bday but delivered on Monday when she is no longer in town. I would have expected an email heads up or inability to order for that day if delivery possible and I would have sent in advance.”

Helpful Report

Posted 6 months ago

Hi Rachel, Thank you so much for your feedback on Haute Florist! Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 6 months ago

“Ordered here a few times usually it’s good but this time it honestly wasn’t. The flowers have still not arrived when I ordered them for next day before 10pm. It’s going to be day 3 tomorrow.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. If there are any issues with the flowers due to this, please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject and we can look into this for you. Best wishes, Katie

Posted 6 months ago

“Ordered next day flowers well within the cut off time. They didn’t arrive next day and when I raised it I was told that in their T&C’s it states they never guarantee next day which isn't clear. Nice flowers but let down by poor customer service.”

Helpful Report

Posted 6 months ago

Hello Kevin, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely disappointing. I will raise this with our Disptach Manager. Warm regards, Rosie

Posted 6 months ago

“Order the large bouquet and it was a lot smaller than the pictures. I was surprised when I received the order. With that said flowers are beautiful.”

Helpful Report

Posted 6 months ago

Hello Gill, Thank you for your review. I am very sorry to hear that you were disappointed with the size of the bouquet. This is certainly not our intention. I will feed this back to our Florist Manager. Best wishes, Katie

Posted 6 months ago

“Ok quite disappointed with the £35.00 bouquet when i compare with a like for like you can buy at the supermarket and i dont think the delivery justifies the cost. There always seems to be far too many cheap carnations to bulk up and i didnt even get the notification email to say it was delivered and had to text the recipient to ask if her birthday flowers had turned up. Finally i feel a little duped as well when i order from Haute Florist thinking im getting better quality and dont mind paying more for that but question this when it actually turns out its Prestige Florist im using and the bouquet pictures are grossly over exaggerated. I feel a bit cheated and deceived for wanting to give someone something lovely that they deserved. Think twice next time.”

Helpful Report

Posted 6 months ago

Hello Zoe, Thank you for your review. We're really sorry to hear that your initial experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! I will pass your comments on to the appropriate departments. Warm regards, Tom

Posted 6 months ago

“good but have to wait and see”

Helpful Report

Posted 6 months ago

Thank you for your kind review of Haute Florist! We hope the bouquet and chocolates are well received and enjoyed!

Posted 6 months ago

“We bought the Tikal arrangement to cheer our dad up. On arrival the flowers were stunning, ordering and delivery I can not fault, however the flowers arrived on Wednesday evening and by the Sunday they were wilting and looked awful. I'm very disappointed as I would have been expected them to last a little longer than 3 days.”

Helpful Report

Posted 7 months ago

Hello Julie, Thank you for your kind feedback about Haute Florist! We are very sorry to hear that some of your arrangements were in a poor condition a few days after delivery. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Feel free to reach out to us at any time if you need any additional help. Cheers, Haute Florist

Posted 7 months ago

“Excited for mum to receive her flowers!”

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Posted 7 months ago

Thank you for your review of Haute Florist! We hope that your mum enjoys the flowers.

Posted 7 months ago

“I ordered these flowers for a friend who had had an operation. On arrival, she said they looked beautiful. However, I visited her yesterday, 2 days after they arrived, and the roses in the arrangement were already wilting. I was a little disappointed, as this did deflect from the hydrangeas they were supposed to complement.”

Helpful Report

Posted 7 months ago

Hello Mrs S Payne, Thank you for your review. We are very sorry to hear that the flowers were in poor condition shortly after delivery. This is disappointing to hear. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 7 months ago

“Had no contact from the delivery people at all before and after delivery and flowers did not seem to be in very good condition”

Helpful Report

Posted 7 months ago

Hello Gary, Thank you for taking the time to leave us some feedback. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 7 months ago

Haute Florist is rated 4.7 based on 27,388 reviews