Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,964 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like the branding and the drop down options of the different types of flowers. I also like how there are multiple photos of each type of flower and it states that the medium size is shown in the pictures so you have an idea on what size to expect. However, it would have been better to show photos of the different sizes too. Plus, I really wanted to be able to add a different vase to my order, and the only view of the 2 vases I could select were a tiny photo of each. I wished I could view them properly with their dimensions and I wished there had been nicer, more premium vases like as displayed in the flower photos. Also, I wish there could be written confirmation somewhere that no receipt will be included in the delivery (i.e. no showing of how much paid when sending a gift). It would be useful to have this somewhere or to have an FAQ page will things like this answered. Also the Chat bar wasn't useful - I was left waiting more than 10 minutes to speak to someone (to confirm no mention of cost would be in the summary order of the delivery!) but then my waiting time estimation just kept going up and up and it became clear I wasn't going to be able to speak to anyone. Overall like I say I like the overall look and feel of the brand and the flowers you have, along with good delivery dates and easy transaction process but think the website could improve in the areas mentioned! Hope this helps!”

Helpful Report

Posted 4 years ago

“I bit disappointed tbh. I spent £50 which in my opinion is a decent amount of money; the bouquet I chose looked the part. Instead the roses all looked a bit dated, no freshness at all and the bouquet just didn’t look like it was worth what I had spent. I had high hopes - instead very disappointed. This review could easily have been so positive.”

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Posted 4 years ago

“The Purity bouquet was a present from a close friend. It arrived safely on the day, yesterday, beautifully packed and presented. Sadly, several of the roses have wilted by this morning and all of them feel soft to the touch. The remainder of the bouquet is still fine. I would add a photo but I can't see how/ where to load one.”

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Posted 4 years ago

“The flowers were amazing for my mother in law's 80th birthday but they didn't send the birthday cake that I ordered and paid an extra £6 for. I have sent an email to customer services 5 days ago but no response as yet. Very disappointed especially as she celebrated her birthday on her own because of Covid:-(”

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Posted 4 years ago

“Thank you for getting them there so quickly. Sadly I couldn’t travel to the funeral so couldn’t see them. Were they displayed in a box?”

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Posted 4 years ago

“Flowers was ment to arrive on Saturday but didn't get delivered until Monday, disappointing”

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Posted 4 years ago

“Flowers arrived today in a bashed box which is DPD issue there. There was no water in the flowers and they were going brown. I’m hoping the water I’ve added will revive them as they are for a funeral tomorrow to place outside the house.”

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Posted 4 years ago

“I was really quite disappointed in the flowers that I arranged to be sent to a sick friend. The bouquet she received looked very poor in comparison to the beautiful one shown online, despite me ordering the largest size available. When I wrote to express my disappointment, Customer services offered me £10 off the order, and £10 off a future order, but I would really rather have had the "wow" bouquet (as shown online) that I wanted my very poorly friend to receive to perk her up.”

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Posted 4 years ago

“Ordered flowers for delivery on Thursday and Royal Mail sent them to the wrong distributing office and as a result the flowers wont be delivered until today. Disappointing to say the least. It would be unfair to comment on the flowers as they have not been received yet.”

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Posted 4 years ago

“You delivered the flowers a day later than expected and it was for a birthday”

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Posted 4 years ago

“I do not know if these flowers were delivered”

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Posted 4 years ago

“The website said that if I placed the order before 7pm it would be delivered the next day but it was actually delivered two days later.”

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Posted 4 years ago

“Lovely flowers, but unfortunately it was delivered to the wrong address. As, I was sending this as a birthday gift, this is very disappointing, as my friend did not receive it until 2 days after her birthday...”

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Posted 4 years ago

“Delivery and ordering process superb. Quantity and colour of the Flowers not very good for the price. Some were dead on arrival. There must be additional constraints on advertised first order discount as I did not get any!”

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Posted 4 years ago

“I ordered a bunch with the round vase but they sent a normal vase which was not what I wanted. The other negative point is that I couldn’t find any customer service contact number. There is only email so I don’t feel like I am dealing with people. Also what can I do for that wrong vase? Nothing ! So not happy with the service but flowers were nice .”

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Posted 4 years ago

“Ordered the Country Wild Garden Bouquet. Appeared different compared to the image on their website. Disappointed. Sadly birthday message was missing on the card selected as well. However delivery was perfectly on time.”

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Posted 4 years ago

“Problem with web site - put in recipient address and then it asked me again and put another bouquet in the basket!!!!! I think you have a problem”

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Posted 4 years ago

“Service is very good, but I wanted a spectacular bouquet for my mother's 90th birthday. Whilst it was good, I don't think what I received was worth the money I spent (even with a 10% discount). Sorry Haute, I won't be coming back.”

Helpful Report

Posted 4 years ago

“Recipients loved the flowers but website / app a bit frustrating and I seem to have hit a bit of a glitch on account of a confusing final stage after checkout which seemed to throw everything off.”

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Posted 4 years ago

“Beautiful flowers in the hat box. I ordered a large and the box was TINY! Dread to see what size the mini hat box is! Very expensive for how small the largest hat box is. If they were bigger, I’d be more impressed”

Helpful Report

Posted 4 years ago

Haute Florist is rated 4.7 based on 29,964 reviews