I used Haute Florist to send birthday flowers to a friend last week. It's the first time I've used the company and I based my decision on a Good Housekeeping recommendation and a lot of online research. I chose the "Wild Flowers" bouquet from the "letterbox" range. The flowers arrived on the correct date and my friend said they were a nice selection. HOWEVER, they were desperately in need of water and several had wilted. Fortunately, they revived after an hour or so. I contacted Haute Florist Customer Service (not particularly helpful) to let them know the condition the flowers were in when delivered and suggested that they put something moist round the cut stems to keep them fresh whilst in transit. I believe the "Letterbox" range is a fairly new offering from Haute. I certainly will not use the service again until the company improves how the flowers are kept fresh. Such a pity to spoil such a lovely bouquet.