Firstly, their system cropped my card message even though it met the character limits. Tried to contact them to resolve it but their customer service rep Zahra blamed me for not contacting them sooner when I literally tried to reach them as soon as I received my order confirmation. Secondly, I order a medium Country Wild Garden, paid extra for this larger bouquet as displayed on their website but the bouquet that was sent looks so terrible honestly I'm so embarrassed that these were the flowers that were sent to my friend. Moral of the story, I'm never ordering from Haute Florist again. There is nothing "haute", high-class or fancy about the flower bouquets.