Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Didnt honor our delivery date, poor communication when things werent arriving on time, package is now 5 days late so sadly not sure our friends will receive the nice flowers we paid for.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Haute Florist and we apologize that the delivery was not honored. We understand you were not kept appropriately informed. I can see from the tracking that delivery was attempted on your chosen date but there was no one in. We are very sorry that our friends may not receive the nice floral arrangement you paid for. If there are any issues with the quality of the flowers now they have been delivered, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“terrible...delivered 4 days late flowers dead...no apology or offer of refund let alone sending another bunch for my mothers 80th birthday. Part of the prestige gifting group will never use them again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback about your experience with Haute Florist! We are truly sorry that the flowers were delivered four days late and that they were already dead. We understand how important it was for you to have the flowers for your mother's 80th birthday and apologize that we weren't able to provide the necessary satisfaction. Unfortunately, without photographic evidence of the bouquet we are unable to advise further as delivery was attempted on the chosen date. Warm regards, Tom

Posted 1 year ago

“Absolutely appalled to discover the LARGE bouquet and vase I ordered was not delivered! In its place a totally substandard arrangement was delivered apparently not even “arranged” multiple stems were missing and cheaper flowers and foliage had been substituted. Absolute scam ! Oh and the vase ??”

Helpful Report

Posted 1 year ago

Thank you so much Sophie for letting us know about your experience! We apologize for the disappointment you faced when you discovered that the large bouquet and vase you had ordered were not delivered and a substandard arrangement had been delivered. I have located your order and can see that our customer service is awaiting your reply to look into this. Best wishes, Katie

Posted 1 year ago

“Ordered an expensive bunch of flowers for very special occasion. Due to be delivered 26th. This company choose Royal Mail who attempted to deliver but state recipient wasn’t in. Therefore could not deliver. The recipient was actually at home. Delivery having failed this company say it’s my problem to chase up my goods. I didn’t arrange the delivery therefore believe it is their responsibility. They have refused a refund and incidentally the flowers still have not arrived. Very very poor after service and totally disappointing result. Will never ever use this company again. They abdicate total responsibility for THEIR ACTIONS AND CHOICES of delivery. I paid extra to ensure delivery date and have been totally let down and robbed of £70.00. As a pensioner that’s a lot of money for me. They refuse to refund me.”

Helpful Report

Posted 1 year ago

We are sorry for the delivery of your order. We understand your disappointment and we apologize for the inconvenience this has caused you. We value our customers and we take this matter very seriously. We apologize again that we failed to deliver the flowers to the receiver and that you had to go through this inconvenience. I can see that this is still being looked into. Warm regards, Tom

Posted 1 year ago

“Purchased via Topcashback. Declined to pay cash back owed to me at Topcashback. Flowers arrived on time but I could not get tracking info as system was down. Customer services were very helpful confirming order was on way. Flowers were not worth the money paid. Would not use again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for the issues you encountered when you Purchased via Topcashback and that you were declined to pay the cashback owed to you. We take every customer's experience seriously and try to improve with every order. We understand your dissatisfaction with the flowers. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 1 year ago

“I have used Haute and prestige a number of times for next day delivery and they have always been great even ordering last minute- how ever on this occasion- my flowers did not arrive with the recipient. I had continuous tracking from Royal mail to say they would be received yesterday as they were at Wimbledon DO. but they never arrived. I now have a new email from Royal mail saying they only arrived at Wimbledon DO today now and will be delivered today. This is not acceptable and the person in question will not be at home today”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Haute Florist. We really appreciate your feedback, and we are sorry that the flowers were not delivered on time. We understand that this is not an acceptable situation. I can see from the tracking that the order has been delivered today. If there are any issues with the flowers due to this delay, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and we can look into this further for you. Best wishes, Rosie

Posted 1 year ago

“Flowers not delivered although told they had. No phone number to speak to anyone directly. Customer service appalling First time I’ve used this company and the last”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that your order was not delivered. I can see that the incorrect address was provided, so this is the address the order was sent. We rely on customers to provide us with the correct details to ensure orders are delivered to the intended recipient. Best wishes, Katie

Posted 1 year ago

“I purchased from you for the first time, normally my go to is interflora or local florist but decided to have a change for my sisters birthday. I won’t be purchasing from you and advising my friends and family… the flowers have died within 2 days of having them. I am actually really upset that this has happened as I paid nearly £50 on these flowers… I won’t be using you again”

Helpful Report

Posted 1 year ago

Hello Saima, Thank you for taking the time to let us know about your experience with Haute Florist. We are sorry to hear your flowers have died in just two days. We truly appreciate you giving us your feedback, and we apologize for what happened. I have located your order and can see that our customer service team is awaiting your reply to look into this. Best wishes, Rosie

Posted 1 year ago

“Good service with the flowers and chocs being delivered promptly within 24hrs of my placing the order.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We really appreciate that you took the time to share your experience with us.

Posted 1 year ago

“I have used Haute on many occasions and found them to be excellent. However, I ordered a bunch of flowers delivered on Saturday a week ago for my wife(who is a trained Florist). The flowers had wilted by Tuesday and by Saturday most were dead. I took this up with Haute Florist who told me that as I hadn't made the complaint within 3 days (apparently a condition I entered into when I ordered them!). They would not be prepared to take any remedial action. I sent photos of the now dead flowers but they would not budge! The implication is that after 3 days you are on your own. Even Supermarkets guarantee 7 days freshness!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your honest feedback, Andrew. We are really sorry to hear about the wilted and dead flowers you received. We take every review seriously and would never want to disappoint any of our customers. We apologize if our customer service didn't live up to the standards you have come to expect when you have used Haute in the past. Thank you again for your review.

Posted 1 year ago

“Order was processed without reading the label explaining the flowers were for a funeral the next day at noon. Email requesting if this could be done was not answered and the staff were robotic in referring me to their terms disowning any responsibility and without any consideration for my distress. The roses which were 4 hours late for the funeral also arrived more than fully open. The company has a lot to learn in customer relations. The explanation I received to processing without reading the label .. it's done automatically! By Ai.....by foreign speaking workers...I received an email at 2 30am to say my order was prepared. This company needs to be investigated.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience and feedback with us, Jeanna. We are unable to provide our customers with specific delivery times as we use a third-party courier company as we advise on the website. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regard, Rosie

Posted 1 year ago

“This company indicate on Facebook that they provide Next day delivery for orders placed before 10pm. They have no intention of providing this service. They failed in their advertised delivery standard. Initially they told me it was because I was in Northern Ireland, Northern Scotland or an Island (none of which is relevant) and then threw small print at me to suggest that they cannot be responsible if they don’t deliver because they use a courier. Misrepresenting and then blaming another organisation when you fail to deliver on time is highly unprofessional. I won’t be using them again and will go back to a trusted supplier (which they are not)”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave a review and share your experience with us. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Extremely disappointing service - the flowers were not delivered next day as ordered. Although the website has a tab for "Next Day Flowers" it cannot actually guarantee any delivery day or time as it relies on 3rd party delivery services (in my case, Royal Mail). It seems the flowers were left in a van for a couple of days before being delivered. The website is extremely misleading. I contacted the customer service team and tthey were extremely unhelpful - asked multiple times for the delivery address despite having the information on the order. They repeated the response that they cannot be responsbile for delivery - very poor considering the advertising on their website and they charge for delivery. Will not use this company again. Terrible.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback, Julie. We are sorry to hear about your experience with Haute Florist. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention!

Posted 1 year ago

“Really disappointing experience for a first time customer. Royal Mail tracking not working, despite paying £9.00 for next day delivery, before 1pm. The service is not up to standard. Staff on chat couldn't offer any assistance, and I can see this isn't the first time you've had issues with RM. It was important these arrived on time and ASAP as this was for a sensitive occasion.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with us, we really appreciate it. We are sorry to hear that Royal Mail's tracking system did not work, and you were not provided with the highest standard of service. We understand how important it was for the flowers to arrive on time for a sensitive occasion, and we sincerely apologize that we were not able to meet that need. I can see that your order was delivered on the chosen delivery date at 11:30 am. Best wishes, Katie

Posted 1 year ago

“The flowers we ordered as a present for our 4 and 2 year old grandchildren for their mothers 40th birthday, arrived 2.days after the event. They were so disappointed. Trying to get effective support was impossible and the service of the Royal Mail is woeful.Tracking and support is just not their. Sort out your delivery organisation or you're going to loose more clients than just me.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Wilson. We are so sorry to hear that the flowers you ordered were not delivered on time and that your grandchildren were disappointed. We understand how frustrating it must have been to get ineffective support. We take your feedback seriously. I have located your order and can see that this was refunded. Warm regards, Tom

Posted 1 year ago

“Im so embarrassed, i've paid nearly 60 pound for my mums birthday and what she got was ridiculous. very small”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Cain. I'm so sorry to hear that your mum's birthday flowers were not up to expectations and we are very sorry for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 1 year ago

“For the price of these flowers I would have expected them to be delivered in a container of water. One if the roses was drooping and died today and the other roses were not looking their best and I don't think they will last On this basis would not use this site again”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you so much for taking the time to share your feedback on Haute Florist with us. We really appreciate the fact that you took a moment to let us know about your experience. We are sorry for the one rose that drooped and died, as well as the other roses that did not look their best; we completely understand why this would have led you to not want to use our site again. We would really like to make things right with you and make sure you have a better experience the next time you shop with us. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Haute Florist

Posted 1 year ago

“These were ordered for me by a friend. They should have arrived on Saturday, but clearly sat in a box for 2 days and after chasing the delivery, they arrived on Monday. Looked fresh for one day only. Completely dead by day 4. Would expect more from a £60 bouquet.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We are sorry that you were disappointed with the freshness of the flowers and that they did not arrive on Saturday as ordered. We understand that as you spent £60 on the bouquet, you would expect more from the experience. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Unfortunately would never be ordering from HAUTE again. Would never recommend this company to anyone. My flowers were delayed by 3 days and the customer services team refused to assist in anyway. They were extremely rude. In particularly the manager LEWIS H who worked on the 14/10/2023. He refused to offer any solution for the inconvenience and continued to patronisingly refer me to their terms and conditions. My mothers birthday present was completely ruined. Please do not shop with this company.”

Helpful Report

Posted 1 year ago

Thank you so much, Lola, for taking the time to share your feedback about Haute Florist. We’re so sorry that your mother's birthday present was ruined due to the delay of your flowers as well as the unhelpful response you received from our customer service team. We truly regret your negative experience and apologize for any inconvenience this might have caused. I can see that your order is due to be delivered today. If there are any issues at all upon delivery, please send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this further for you. Best wishes, Rosie

Posted 1 year ago

“Don't order from them, I had the correct delivery details and they were sent to a totally different address and left on the doorstep. Wanted my postage reimbursed but said they were not liable Stay Clear, spoilt my daughters birthday, normally use bunches, going back to them.”

Helpful Report

Posted 1 year ago

Dear Amanda, Thank you very much for taking the time to share this feedback with us. We are truly sorry about the issues you experienced with Haute Florist. We understand the disappointment and hassle that it caused you on your daughter's birthday and we would like to apologize for any inconvenience caused. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews