Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The flowers I ordered said delivered and haven’t been!! I got next day delivery 5 days ago. Disgusting”

Posted 1 year ago

Thank you Tiffany for taking the time to leave us a review about Haute Florist and for letting us know about your experience. We apologize for the delay with your order and for the dissatisfaction you encountered. I can see that your order has been delivered today. If there are any issues with the quality of the flowers due to this delay, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“I ordered a large Rome bouquet of flowers what I got was not a large bouquet more like a standard size I contacted customer service as I was not happy paying £55 for a standard bunch I sent them the picture of what I got and still they have not sorted my issue out below is my bouquet and I’ve also put a picture of the medium size bouquet that is on their website, all I will say is don’t pay extra stick to the medium size bouquet.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist, Carol. We strongly value your feedback and are truly sorry to hear about your disappointing Rome bouquet. We take your concerns seriously and will feed this back to our team. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Absolutely do not try this company useless with rude 'simple' customer services never again”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about Haute Florist. We apologize that our customer service was less than satisfactory and that you had a negative experience. We understand how disappointing that can be. I will feed this back to the appropriate team. Warm regards, Tom

Posted 1 year ago

“Flowers didn't arrive, could be due to the storm in Jersey. No tracking number and no update - frustrating no up date as an expensive purchase with zero communication. It's not how I run my business!”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered. If there are issues with the quality of the flowers, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Dreadful company. DO NOT USE THEM. They dont deliver on the date they promise, and then when you complain you get pre-written platitudes. Dreadful useless and outrageous”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to let us know about your experience with Haute Florist. We apologize for the delivery date not being met, and we understand how frustrating that can be. We also apologize that you were disappointed with the response received from our customer service team. We understand the importance of delivering on time and we take your feedback seriously. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“Scandalous and never received the flowers I paid for! Do not use!!! They used Royal Mail to deliver to someone else’s flat and my daughter didn’t receive flowers for her 21st birthday. When I contacted them they ignored me so I had to phone them to ask where the flowers were. They showed a photo of someone else’s house as evdence of delivery and would not refund me or send the actual flowers I ordered to my daughter - even though they would be a day late . I asked for a manager and was told no one could talk to me and nothing could be done. I ordered these 2 weeks ago to ensure she got them - I live in a different country so was devastated she didn’t receive my gift”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience, we are so sorry to hear that the flowers didn't make it in time for your daughter's 21st birthday. Our goal is to ensure every customer feels valued and that we have provided the best service possible. We are so sorry that we have let you down in this instance and understand that you were extremely disappointed by what happened. I have located your order and can see that our customer service team is awaiting your reply to investigate this further. Best wishes, Rosie

Posted 1 year ago

“I had horrendous customer service and will not be using this company again. We are out of pocket for the bouquet we bought.”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback about Haute Florist, Alice. We appreciate you taking the time to let us know about your experience. We are sorry that your customer service wasn't what you expected and that you are now out of pocket for the bouquet you bought. If this has not been resolved, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Despite using them once before, the flowers being beautiful and delivery going well, I have been left absolutely flabbergasted at the shocking lack of customer service when using them again for a second - and last - time. Even though they admitted they forgot to send me a tracking link, they blamed me and the recipient (who didn't know they were coming as it was a surprise) for not being in nor rearranging the delivery. Not quite sure how we were supposed to do this as we had no way of contacting their delivery service (which turned out to be Royal Mail) as HF did not send a link and RM did not leave a card! They refused adamantly to issue a full refund. I have had to resort to disputing the cost through my credit card company. Such a shame as I was looking to use this company for my family and business.”

Helpful Report

Posted 1 year ago

Thank you so much for letting me know about your experience with Haute Florist, Zoe. I am very sorry to hear that the customer service was not up to your standards. It sounds like there were a few communication issues and we apologize for not being able to resolve the issue to your satisfaction. We really appreciate you taking a moment to provide us with this feedback. If this has not been resolved, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Didnt honor our delivery date, poor communication when things werent arriving on time, package is now 5 days late so sadly not sure our friends will receive the nice flowers we paid for.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Haute Florist and we apologize that the delivery was not honored. We understand you were not kept appropriately informed. I can see from the tracking that delivery was attempted on your chosen date but there was no one in. We are very sorry that our friends may not receive the nice floral arrangement you paid for. If there are any issues with the quality of the flowers now they have been delivered, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“terrible...delivered 4 days late flowers dead...no apology or offer of refund let alone sending another bunch for my mothers 80th birthday. Part of the prestige gifting group will never use them again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback about your experience with Haute Florist! We are truly sorry that the flowers were delivered four days late and that they were already dead. We understand how important it was for you to have the flowers for your mother's 80th birthday and apologize that we weren't able to provide the necessary satisfaction. Unfortunately, without photographic evidence of the bouquet we are unable to advise further as delivery was attempted on the chosen date. Warm regards, Tom

Posted 1 year ago

“Absolutely appalled to discover the LARGE bouquet and vase I ordered was not delivered! In its place a totally substandard arrangement was delivered apparently not even “arranged” multiple stems were missing and cheaper flowers and foliage had been substituted. Absolute scam ! Oh and the vase ??”

Helpful Report

Posted 1 year ago

Thank you so much Sophie for letting us know about your experience! We apologize for the disappointment you faced when you discovered that the large bouquet and vase you had ordered were not delivered and a substandard arrangement had been delivered. I have located your order and can see that our customer service is awaiting your reply to look into this. Best wishes, Katie

Posted 1 year ago

“Ordered an expensive bunch of flowers for very special occasion. Due to be delivered 26th. This company choose Royal Mail who attempted to deliver but state recipient wasn’t in. Therefore could not deliver. The recipient was actually at home. Delivery having failed this company say it’s my problem to chase up my goods. I didn’t arrange the delivery therefore believe it is their responsibility. They have refused a refund and incidentally the flowers still have not arrived. Very very poor after service and totally disappointing result. Will never ever use this company again. They abdicate total responsibility for THEIR ACTIONS AND CHOICES of delivery. I paid extra to ensure delivery date and have been totally let down and robbed of £70.00. As a pensioner that’s a lot of money for me. They refuse to refund me.”

Helpful Report

Posted 1 year ago

We are sorry for the delivery of your order. We understand your disappointment and we apologize for the inconvenience this has caused you. We value our customers and we take this matter very seriously. We apologize again that we failed to deliver the flowers to the receiver and that you had to go through this inconvenience. I can see that this is still being looked into. Warm regards, Tom

Posted 1 year ago

“Purchased via Topcashback. Declined to pay cash back owed to me at Topcashback. Flowers arrived on time but I could not get tracking info as system was down. Customer services were very helpful confirming order was on way. Flowers were not worth the money paid. Would not use again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for the issues you encountered when you Purchased via Topcashback and that you were declined to pay the cashback owed to you. We take every customer's experience seriously and try to improve with every order. We understand your dissatisfaction with the flowers. I will feed this back to the appropriate departments. Warm regards, Tom

Posted 2 years ago

“I have used Haute and prestige a number of times for next day delivery and they have always been great even ordering last minute- how ever on this occasion- my flowers did not arrive with the recipient. I had continuous tracking from Royal mail to say they would be received yesterday as they were at Wimbledon DO. but they never arrived. I now have a new email from Royal mail saying they only arrived at Wimbledon DO today now and will be delivered today. This is not acceptable and the person in question will not be at home today”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Haute Florist. We really appreciate your feedback, and we are sorry that the flowers were not delivered on time. We understand that this is not an acceptable situation. I can see from the tracking that the order has been delivered today. If there are any issues with the flowers due to this delay, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and we can look into this further for you. Best wishes, Rosie

Posted 2 years ago

“Flowers not delivered although told they had. No phone number to speak to anyone directly. Customer service appalling First time I’ve used this company and the last”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. I am very sorry to hear that your order was not delivered. I can see that the incorrect address was provided, so this is the address the order was sent. We rely on customers to provide us with the correct details to ensure orders are delivered to the intended recipient. Best wishes, Katie

Posted 2 years ago

“I purchased from you for the first time, normally my go to is interflora or local florist but decided to have a change for my sisters birthday. I won’t be purchasing from you and advising my friends and family… the flowers have died within 2 days of having them. I am actually really upset that this has happened as I paid nearly £50 on these flowers… I won’t be using you again”

Helpful Report

Posted 2 years ago

Hello Saima, Thank you for taking the time to let us know about your experience with Haute Florist. We are sorry to hear your flowers have died in just two days. We truly appreciate you giving us your feedback, and we apologize for what happened. I have located your order and can see that our customer service team is awaiting your reply to look into this. Best wishes, Rosie

Posted 2 years ago

“Good service with the flowers and chocs being delivered promptly within 24hrs of my placing the order.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback! We really appreciate that you took the time to share your experience with us.

Posted 2 years ago

“I have used Haute on many occasions and found them to be excellent. However, I ordered a bunch of flowers delivered on Saturday a week ago for my wife(who is a trained Florist). The flowers had wilted by Tuesday and by Saturday most were dead. I took this up with Haute Florist who told me that as I hadn't made the complaint within 3 days (apparently a condition I entered into when I ordered them!). They would not be prepared to take any remedial action. I sent photos of the now dead flowers but they would not budge! The implication is that after 3 days you are on your own. Even Supermarkets guarantee 7 days freshness!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your honest feedback, Andrew. We are really sorry to hear about the wilted and dead flowers you received. We take every review seriously and would never want to disappoint any of our customers. We apologize if our customer service didn't live up to the standards you have come to expect when you have used Haute in the past. Thank you again for your review.

Posted 2 years ago

“Order was processed without reading the label explaining the flowers were for a funeral the next day at noon. Email requesting if this could be done was not answered and the staff were robotic in referring me to their terms disowning any responsibility and without any consideration for my distress. The roses which were 4 hours late for the funeral also arrived more than fully open. The company has a lot to learn in customer relations. The explanation I received to processing without reading the label .. it's done automatically! By Ai.....by foreign speaking workers...I received an email at 2 30am to say my order was prepared. This company needs to be investigated.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience and feedback with us, Jeanna. We are unable to provide our customers with specific delivery times as we use a third-party courier company as we advise on the website. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regard, Rosie

Posted 2 years ago

“This company indicate on Facebook that they provide Next day delivery for orders placed before 10pm. They have no intention of providing this service. They failed in their advertised delivery standard. Initially they told me it was because I was in Northern Ireland, Northern Scotland or an Island (none of which is relevant) and then threw small print at me to suggest that they cannot be responsible if they don’t deliver because they use a courier. Misrepresenting and then blaming another organisation when you fail to deliver on time is highly unprofessional. I won’t be using them again and will go back to a trusted supplier (which they are not)”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review and share your experience with us. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews