Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,959 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 11th July 2025

AD HIGGS

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3786

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers looked a little disappointing. My daughter sent me a photo of them to thank me and I was shocked to see how few flowers were there.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If you could please send us a photo of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, we would be happy to look into this for you. best wishes Katie

Posted 2 years ago

“Ordered flowers to be delivered on my mums birthday but arrived a day late . Not great .”

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Posted 2 years ago

“Great packaging. Roses seemed to be quiet old disappointed especially the price I paid”

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Posted 2 years ago

“Delivery a day late,didn’t arrive till the 14th ordered for the 13th !”

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Posted 2 years ago

“This time there were no automatic delivery updates. The tracking didn't work. Two roses were already drooping. So not as good as usual”

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Posted 2 years ago

“This is the first time we ate very disappointed with the freshness of yhe bowuet A birthday gift Disappointed very suprised”

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Posted 2 years ago

“Flowers were for a furneral didn’t get there on day I asked for them to be delivered but thankfully I asked for date before furneral so ended up there the next day in time for the funeral. I won’t order for a furneral again”

Helpful Report

Posted 2 years ago

Hello Imelda, Thank you for your feedback. We are sorry to hear that there was a delay in your order being received and for any inconvenience caused. Warm regards Tom

Posted 2 years ago

“Price was competitive and order was confirmed quickly, but the confirmation of delivery e-mail didn't arrive until a long time afterwards as I had already had to chase Haute to confirm myself.”

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Posted 2 years ago

Hello Sarah, Thank you for your feedback. I am very sorry that you did not receive confirmation of delivery on this occasion and for any inconvenience this has caused with you having to chase this. I will feed this back to the relevant department to be investigated. Warm regards Tom

Posted 2 years ago

“I was disappointed they arrived a day late....defeated the purpose of sending them..”

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Posted 2 years ago

Hello, Thank you for your feedback. We are so sorry for the delay in your order being delivered and for any disappointment caused on this occasion. This has been raised with our Dispatch Manager to be looked into. Warm regards Tom

Posted 2 years ago

“I admit to being a bit disappointed. The flowers my daughter in law received were lovely BUT they were not as lovely as the bunch shown on the website”

Helpful Report

Posted 2 years ago

Hello Audrey, Thank you for your review. We are very sorry for any disappointment or upset caused by the bouquet that has been delivered. I will pass your feedback on to our Florist Manager to be looked into. Best wishes Rosie

Posted 2 years ago

“Flowers arrived with the box wet and no water in the well. Flowers were slightly wilted and needed water. They were very pretty flowers though.”

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Posted 2 years ago

“Flowers were beautiful I couldn’t fault them however the message I wrote and who they from wasn’t on the card when given to the recipient who then had call everyone to find out who had sent them? Little disappointed”

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Posted 2 years ago

Hello Beverley, thank you for the feedback. I am very sorry to hear about this issue with the gift message card. I will feed this back to our supplier. We are thrilled to hear that the flowers were enjoyed! Warm regards Tom

Posted 2 years ago

“I was going to leave a very positive review for this company, having found their website easy to use, and been thrilled to be able to order flowers from Australia, for next day delivery to the UK, very easily. However, I was incredibly disappointed to be told by the flowers’ recipient that when the bouquet arrived, it was extremely sub-standard. The roses were covered in wilting/dead petals, which all had to be removed; the lilies were so tightly closed, they will likely never open up; and even the filler greenery was past its best with leaves that were yellowing and dropping off. The recipient sent me photographs of all of the above, and I was appalled. Having spent close to $100 on a bouquet which was supposed to be a special gift for a birthday, I was incredibly disappointed. That being said, I contacted Haute to complain about the condition of the flowers they had delivered, and after sending them some pictures (which the recipient had sent me), Haute organised a replacement delivery for free, and this time the flowers were lovely. I was very impressed with this level of service, however would obviously have rather that the flowers had been in a proper condition the first time around.”

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Posted 2 years ago

Thank you so much for the review, Jonathan - we really appreciate your feedback about Haute Florist! We're really glad that you found our team helpful and friendly. I am very sorry for any disappointment caused by the first bouquet received. Please don't hesitate to reach out if you need any more help in the future. Thank you for your support!

Posted 2 years ago

“Missed the funeral I said deliver in morning so 😥”

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Posted 2 years ago

“Beautiful flowers but weren’t delivered on the day requested. Very disappointing service”

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Posted 2 years ago

Hello Christine, thank you for your review! We are sorry that your order was not delivered on your chosen date and for any disappointment caused. I have located your order and can see that this has been resolved via email. Best wishes Rosie

Posted 2 years ago

“Quite a tricky website to use.”

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Posted 2 years ago

Hi David, thank you for your review! We are so sorry to hear that you found the website tricky to use and we do apologise for any inconvenience caused. I will feed this back to our team to be looked into. Best wishes Rosie

Posted 2 years ago

“Whilst the flowers were nice I don’t think I would have been satisfied if I’d paid full price .”

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Posted 2 years ago

Hi Wendy! Thank you for your feedback. We are very sorry for any disappointment caused on this occasion. I will pass this feedback on to our Florist Manager. Best wishes Rosie

Posted 2 years ago

“Disappointed that the flowers ordered arrived a day late and not on my friend's actual Birthday as ordered . However she was thrilled with the hatbox roses”

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Posted 2 years ago

Hello, thank you for your feedback! We are very sorry that your order was delayed in transit. I will feed this back to our Dispatch Manager. However, we are thrilled to hear that the gift was enjoyed! Warm regards Tom

Posted 2 years ago

“I made a spelling mistake & I told them to correct it but there didn’t I ordered a week in advance. I was a bit disappointed with that. Overall it was okay x”

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Posted 2 years ago

Hello Samina, thank you for your review. We are very sorry that we were unable to make amendments to your card on this occasion and for any disappointment caused. Warm regards Tom

Posted 2 years ago

“Contact the person who got the flowers.”

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Posted 2 years ago

Haute Florist is rated 4.7 based on 29,959 reviews