Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,388 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,388 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 29th April 2024

3488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no idea, other than the fact that I got an email saying the flowers had been delivered to a neighbours house, I know nothing else. I live in Canada and ordered online.”

Helpful Report

Posted 1 year ago

Hello Janice, Thank you for your review, we are sorry to hear you didn't receive your tracking link to track your order throughout the day. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 1 year ago

“Disappointed that the next day delivery turned into day after next, which meant a special birthday was missed. Flowers also a little sad on arrival.”

Helpful Report

Posted 1 year ago

Hello Sheena, Thank you for your review, we are sorry to hear your order was delayed in arrival which resulted in the bouquet being received with disappointment. I would like to look into this further for you. Please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Arrived a day late”

Helpful Report

Posted 1 year ago

Hello Iris, Thank you for your review, we are sorry to hear there was a delay in your order being received. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“They were beautiful but 5 of the flowers arrived dead which was upsetting as I sent them as a wedding present.”

Helpful Report

Posted 1 year ago

Hello Zoe, Thank you for your review, we are sorry to her the bouquet you had ordered as a wedding present was not able to be enjoyed on this occasion. I have located your order and can see that one of our customer service team is looking into this further for you. We are sorry for any upset caused. Warm regards Rosie

Posted 1 year ago

“Flowers were lovely however i never recieved the chocolates i ordered and have had no reply from email i sent”

Helpful Report

Posted 1 year ago

Hello Kellie, Thank you for your review, we are sorry to hear the chocolates you had ordered with the bouquet were missing on arrival. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Amazing flowers but there are odd occasions where the flowers have been dead and our friends have told us weeks later.. Email servers l times but never got a response back to the complaint or feedback so disappointing”

Helpful Report

Posted 1 year ago

Hello Arti, Thank you for your review, we are sorry the bouquet wasn't able to be enjoyed on this occasion. We would like to investigate this for you, If you could please provide me with your order number so I am able to locate your order and come back to you with the best resolution suitable for you. Warm regards Rosie

Posted 1 year ago

“Delivery arrived on time and flowers were lovely but did not include the occasion balloon we paid for.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the occasion balloon that you purchased was missing from your order on arrival. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Just a bit more communication would have been nice”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for your review, we are sorry to hear you didn't receive your tracking link for your order. I have located your order and can see that one of our customer service team has confirmed delivery. we are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Sadly I will not be ordering from this company again. I have contacted them several times regarding the lack of a bottle of wine with my order. No reply so far. As it was for a special couple, I paid more then I would normally.”

Helpful Report

Posted 1 year ago

Hello Mrs Flight, Thank you for your review, we are sorry to hear the wine you had added to your order was missing on arrival.I have managed to locate your email and I have emailed you back to come to a resolution for you. We are sorry for any inconvience and upset caused. Warm regards Katie

Posted 1 year ago

“It was ok...didn't blow me away...it looked way bigger on the internet i expected more for what I paid.This is the 2nd time I trusted the internet for flowers. 1st time disappointed and now these...no more internet flowers.”

Helpful Report

Posted 2 years ago

Hello Ryan, Thank you for your review, we are sorry to hear our services didn't live up to our high expectations as a company. It is upsetting that you were let down twice. We would like to look into this further for you with our florist manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Was slightly disappointed at the flowers I sent . I picked the biggest bunch and it looked on arrival smaller than the one advertised .”

Helpful Report

Posted 2 years ago

Hello Gill, Thank you for your review, we are sorry to hear the incorrect size bouquet was received on arrival. We would like to look into this further for you with our florist manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“The stars I have awarded are for the difficulties of negotiating the website. It took many attempts to get to the point of actually paying for the order. I almost gave up, but persevered because I have received flowers from Haute and they were superb in every aspect. Eventually I successfully made payment. I have no feed back at the time of writing this review, but trust that the flowers I ordered will be as lovely as the flowers I recently received.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by phone or live chat and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 1 year ago

“Disappointed with flowers, gypsy grass had to be throen away, totally dead, and bent.”

Helpful Report

Posted 2 years ago

Hello Teresa, Thank you for your review, we are sorry to hear about your recent experience with an Haute florist. we aim to provide our customers with high expectations from placing your order to receiving your order. It is upsetting to hear this did not happen. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“The price and product were good but I never received an email to say the order had been dispatched or delivered. When I did get in touch to find out where the plant was I found it had been delivered to the wrong address & so left outside overnight. Had I been updated better I could have collected it from the wrong place sooner.”

Helpful Report

Posted 2 years ago

“Hello i have read all the lovely reviews unfortunately i must have been one of the un lucky ones my Mothers Day flowers were dreadful i sent you a photo of what you sent and twice emailed you but nobody has bothered to contact me so not only do i need to say the flowers were not lovely your customer service is also diabolical which is very disappointing i think as well as shine with the praise you need to face up to the bad reviews which i agreee that the bad comments may not be many but customers have still have paid for a good service and this has not happened for. Me. This is the third time i have tried to get you to respond Kind Regards and hope to chat soon Sue”

Helpful Report

Posted 2 years ago

“After 4 cockups they finally got it right.”

Helpful Report

Posted 2 years ago

“The flowers arrived day late not happy at all”

Helpful Report

Posted 2 years ago

“A little disappointed with the bouquet yesterday I purchased for a engagement gift for a very good friend. The flowers was quite small and looked a little old. I always use Haute flowers so I'm hoping this is just a one of occasion”

Helpful Report

Posted 2 years ago

“Flowers were for my mums birthday was really pleased to find fressias as they are her favourite. I got them delivered to myself and looked in the box. I do wish all the flowers where in bud and from previous online florists I have brought from and packages better. Couldn't understand why from royal mail it said it was sent from prestige not Haute?!”

Helpful Report

Posted 2 years ago

“Very small bunch turned up with dead flowers in it. No chocolates included even though I paid extra. Replacement bunch sent - marginally better. Certainly nothing like the online picture and not worth £40! Won’t use them again sadly.”

Helpful Report

Posted 2 years ago

Haute Florist is rated 4.7 based on 27,388 reviews