Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,963 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly disappointing as the personalised card didn’t get delivered with the flowers. A shame as the flowers were very nice and the service so efficient.”

Helpful Report

Posted 1 year ago

Hi Rachel! Thank you so much for taking the time to leave such a kind review of Haute Florist! We are very sorry to hear that the personalised card was not delivered. I have located your order and can that there wasn't a personalised card, just a small message card. Warm regards, Tom

Posted 1 year ago

“the flowers were to tall for the box ^ it was very diffecult to cut the stems when watering The top of the flowers were damaged & hag,d to be cut of”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I will feed this back to the relevant departments. Best wishes, Katie

Posted 1 year ago

“I tried to add a personal card with my flowers but had to re-write it 4 or 5 times as it kept disappearing from the web page. Once it worked then I was delighted with the process.”

Helpful Report

Posted 2 years ago

Thank you so much for your review, Esther! We are so glad you had a good experience with Haute Florist. We strive to make sure our customers are always happy, and we are glad to hear that was the case with you! We do apologise for any frustration or inconvenience caused while adding your card to the order.

Posted 2 years ago

“Great customer service but so disappointed with post office delivery service they were for my daughters birthday yesterday but after realising no one was going to be in as tracking was rubbish we changed adress to a neigbours but they still delivered to her address! So rescheduled to come to my place of work but they delivered to her home address...luckily she has finally gpt them and is pleased with them”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback of Haute Florist! We truly appreciate you taking the time to let us know what you think. We are so happy to hear that our product and customer service experience have been satisfactory. We strive to create a great customer experience in all our dealings, and we're glad to hear it's working. If there's ever anything else we could do for you, please reach out to us! We're always here to help. Thanks again for this kind review.

Posted 2 years ago

“Flowers were a lot small that expected considering I paid extra for the largest option.. Delivery was fast though!”

Helpful Report

Posted 2 years ago

Hello Lori, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“I thought the bouquet was not as big as I expected for the price I paid (£50in total) so I was disappointed. I won’t order with you again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused and I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 2 years ago

“Thank you but the delivery takes extra day, that shouldn't be happening, otherwise is fine, thank you”

Helpful Report

Posted 2 years ago

Hello Reeta, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will feed this back to our Dispatch Manager. Best wishes, Katie

Posted 2 years ago

“Clearly presented, easy to use website”

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Posted 2 years ago

Thank you for taking the time to leave your review of Haute Florist! Your positive feedback means the world to us and we truly appreciate it! Thanks again for your kind words and positive review!

Posted 2 years ago

“Ok Ordered some flowers for my Step daughter as she was going through a hard time . Was not impressed with the bunch I ordered and paid £45 for them…. Regards Tracy Davies”

Helpful Report

Posted 2 years ago

Thank you for the review, Tracy! We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. I have located your order and can see that our customer service team has responded to your email. Best wishes, Rosie

Posted 2 years ago

“The pink roses were lovely. I was a bit disappointed as you hadn’t written on the card my name so my niece had to ask me if I’d sent them. Otherwise all good.”

Helpful Report

Posted 2 years ago

Hello Vanessa, Thank you for your review. We are pleased to hear that the flowers are being enjoyed. Upon checking the message card, I can see that this was not signed off. I do apologise if this was not intended. Best wishes, Katie

Posted 2 years ago

“Flowers where fresh , more flowers for the price.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful feedback on Haute Florist! We are so happy to know that you have been satisfied with our products and services. I will pass your comments on to our Florist Manager. Best wishes, Katie

Posted 2 years ago

“The flowers were lovely. But arrived a day after I ordered them. So that was very disappointing as it was for a birthday”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“I wish you'd wait with all the maul bombing until I'd finished my purchase. I just needed to get it dine ! Very frustrating... I hope the product is great.”

Helpful Report

Posted 2 years ago

Hello Stephanie, Thank you for your review. We are very sorry for any frustration caused while placing your order with us. i will feed this back to our marketing team. Warm regards, Tom

Posted 2 years ago

“Website was easy to use & flowers were a good price.... paid for next day delivery & they arrived the day after they were due to arrive..... not offered a refund on the delivery charge, but a tenner off next putchase.....”

Helpful Report

Posted 2 years ago

Hello Sonia, Thank you for taking the time to leave a review. We are pleased to hear you found our website easy to use. We are very sorry that your order was delayed and for any upset or inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 2 years ago

“I ordered peonies for my birthday about 10 days before the "big day" . Now i know that it says they can't guarantee correct day delivery but i was concerned considering the current temperatures. Flowers arrived a day late but then left in the sun- wasn't in that day. The flowers look ok the filler is frazzled and crispy so has little life left. A less than ideal experience and a disappointment on my actual birthday when the rather frivolous treat I decided to give myself didn't turn up.”

Helpful Report

Posted 2 years ago

Hello Louisa, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject and we would be happy to look into this for you. Best wishes, Katie

Posted 2 years ago

“Beautiful flowers but unfortunately not what was advertised so very disappointing as was for a special sad anniversary .I ordered the advertised medium bouquet but my auntie unfortunately received what I believe was the small bouquet as not all flowers as shown was delivered, £50 for 4 roses,5 carnations and 3 callie lillies.very disappointed. I contacted customer service to be told my photo wasn't clear enough for them to see exactly what was delivered so they gave me £15 credit. But the photo was clear as.”

Helpful Report

Posted 2 years ago

Hello Hazel, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Best wishes, Rosie

Posted 2 years ago

“The flowers were nice but the bouquet was very small considering how much was paid for it. Some of the flowers looked as though they were dying. Not sure I’d buy again from here”

Helpful Report

Posted 2 years ago

Hello Chloe, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. If possible, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Ellie

Posted 2 years ago

“The flowers I ordered were supposed to be delivered the next day. It was entirely my fault that I didn't read the delivery information properly so I didn't realise the flowers would be sent by Royal Mail, rather than delivered by the florist. Even though the delivery charges on the order page said they were for next day delivery, the flowers were not delivered until the second day. The company I ordered the flowers through did confirm that the bouquet was packed with an aqua pack/liquid gel, but there is still a second day where the flowers reduce in freshness so they won't last as long once delivered. I think I will probably contact a local florist who can deliver directly next time.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“The flowers are beautiful and great quality. I’ve scored a three as I didn’t think they were great value for money (I paid extra for a large bouquet) and certainly no better than other online florists I’ve used. I’d expected them to have more of a ‘wow’ factor.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear that you were unhappy with the size of the bouquet that was received. This is very disappointing to hear. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“Website is poor. I was sure I added chocolates as ad ons but after contacting customer support, I was advised I did not. I was disappointed.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry for the issues you have experienced while placing your order with this. We do apologise for any disappointment caused by the chocolates not being added to the order. Warm regards, Tom

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,963 reviews