Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,388 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,388 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 29th April 2024

3488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers but weren’t delivered on the day requested. Very disappointing service”

Helpful Report

Posted 1 year ago

Hello Christine, thank you for your review! We are sorry that your order was not delivered on your chosen date and for any disappointment caused. I have located your order and can see that this has been resolved via email. Best wishes Rosie

Posted 1 year ago

“Quite a tricky website to use.”

Helpful Report

Posted 1 year ago

Hi David, thank you for your review! We are so sorry to hear that you found the website tricky to use and we do apologise for any inconvenience caused. I will feed this back to our team to be looked into. Best wishes Rosie

Posted 1 year ago

“Whilst the flowers were nice I don’t think I would have been satisfied if I’d paid full price .”

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Posted 1 year ago

Hi Wendy! Thank you for your feedback. We are very sorry for any disappointment caused on this occasion. I will pass this feedback on to our Florist Manager. Best wishes Rosie

Posted 1 year ago

“Disappointed that the flowers ordered arrived a day late and not on my friend's actual Birthday as ordered . However she was thrilled with the hatbox roses”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback! We are very sorry that your order was delayed in transit. I will feed this back to our Dispatch Manager. However, we are thrilled to hear that the gift was enjoyed! Warm regards Tom

Posted 1 year ago

“I made a spelling mistake & I told them to correct it but there didn’t I ordered a week in advance. I was a bit disappointed with that. Overall it was okay x”

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Posted 1 year ago

Hello Samina, thank you for your review. We are very sorry that we were unable to make amendments to your card on this occasion and for any disappointment caused. Warm regards Tom

Posted 1 year ago

“Contact the person who got the flowers.”

Helpful Report

Posted 1 year ago

“The experience was okay... Flowers could have been fresher. Wrong balloon sent despite contacting customer services in advance of delivery. I don't know if I would use Haute Florist again”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your review. We are very sorry to hear that the incorrect balloon was sent with your order. We will be investigating this with our supplier. I have located your order and can see that this has been resolved. Best wishes Katie

Posted 1 year ago

“Interesting, different, dramatic. I liked the idea, though it was also a little odd looking. Disappointed that flower petals falling off from the start. No flower food with the bouquet was annoying.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear about your disappointment regarding your recent order with us. This is so dissatisfying to hear. We will feed this back to your Florist Manager. Best wishes Katie

Posted 1 year ago

“Once again the delivery did not arrive on the requested date. I requested Saturday and they arrived today.”

Helpful Report

Posted 1 year ago

Hello Mr A Drage, Thank you for your review. It is very dissatisfying to hear that your order was not delivered as requested. We would like to look into this for you. We have located your order and a member of our Customer Support department will contact you shortly. Best wishes Rosie

Posted 1 year ago

“Love the colours, but disappointed with the size of the bouquet. Small for a medium, looked bigger in the photos. Also the bouquet was wilting slightly when it arrived. Perked up somewhat once in a vase, but the roses are deteriorating quickly. Have had to remove one already and that is just 2 days after receiving the bouquet 😕”

Helpful Report

Posted 1 year ago

“Flowers poor quality, which is strange as normally great and long lasting.”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for your review, we are sorry to hear the bouquet was received with disappointment on this occasion. I would personally like to look into this further for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Whilst the gift was appreciated by the receiver it is not made clear that the japanese flower arrangements are DIY Luckily the receiver likes that sort of thing but others may not”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, we are sorry for the confusion regarding the order you placed. I have located your order and passed this feedback on to our marketing team regarding the order. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Really nice flowers and high quality presentation… but the all of the “cards” look like they’re from a discount bargain bin.”

Helpful Report

Posted 1 year ago

Hello Sean, Thank you for your review, we are sorry to hear you were unable to pick a message card from the choices we have on the website. I have passed this feedback on to our marketing team is have a look into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“The flowers were delayed by a day and our names were missed out from the message card so the recipient didn't know who the flowers were from. They had to make a few calls to ppl asking if they had sent them. Not a nice thing. Flowers were beautiful though”

Helpful Report

Posted 1 year ago

Hello Saika Khawaja, Thank you for your review, we are sorry to hear the gift message card that you had placed with your order was not delivered with the bouquet. I have located your order and passed this onto our florist manager to look into this further for you. We are sorry for any upset caused. Warm regards Katie

Posted 1 year ago

“The bouquet I received was a lot smaller than the advertised pictures. A little disappointed as it was very expensive for the size.”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for your review, we are sorry to hear the incorrect size bouquet was delivered on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Ordering was quick and efficient but sadly my daughter was out when Royal Mail attempted delivery. No redelivery date for 2 days!!”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for your review, we are sorry t hear there is a delay in your order being re-delivered. If there are any issues on arrival. Please don't hesitate to email enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Nice bouquet, but too much plastic wrapping”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, We are sorry to hear the bouquet you ordered did not live up to our expectations on this occasion. If you could please email us at enquiries@prestigeflowers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“They arrived a day late and were disappointing to be honest”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer services team is helping resolve this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Delivery was fast, well packed, I was just disappointed of how drooping they were and the next day they were almost dead. I also requested for L size but looked like medium almost small. ☹️”

Helpful Report

Posted 1 year ago

Hello Najla, Thank you for your review, we are sorry to hear the incorrect size bouquet was delivered on this occasion. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 1 year ago

“The flowers look fantastic although they haven’t arrived yet so I can’t comment on that. The website was easy to navigate but when ordering the website kept crashing, it even added the wrong sized item!”

Helpful Report

Posted 1 year ago

Hello Charlotte, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 1 year ago

Haute Florist is rated 4.7 based on 27,388 reviews