Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,959 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 11th July 2025

AD HIGGS

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3786

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time but wasnt worth the money I paid for them”

Helpful Report

Posted 2 years ago

Hello Dawn, Thank you for your review. We are sorry to hear that you were unhappy with your recent order from us. If not done already, please could you send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 2 years ago

“The flowers were absolutely beautiful but they were delivered a day late.”

Helpful Report

Posted 2 years ago

Hello Sylvia, Thank you for your review. We are so pleased to hear that you were thrilled with the flowers. However, we are very sorry for the delay in this being delivered. I will raise this with our Dispatch Manager. Best wishes, Rosie

Posted 2 years ago

“The recipient said flowers were lovely and beautifully presented but then never sent pictures….. I saw the box. I will not use them again purely because I thought they were local to Spalding and the website didn’t say other. They came from way down south overnight.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Haute Florist! We are very sorry for any disappointment caused by how we pack and deliver our orders. This certainly wasn't our intention and I will feed this back to the appropriate department. Best wishes, Rosie

Posted 2 years ago

“Lovely flowers just missing daffodils”

Helpful Report

Posted 2 years ago

Hello Jay, Thank you for your review. We are pleased to hear that you are happy with the flowers. We are very sorry for the missing daffodils. I will feed this back to our to team to be looked into. Best wishes Rosie

Posted 2 years ago

“The experience was great I may use Haute florist again. The reason why I say “may” is because I would have loved for my bouquet to be fuller. Perhaps an option for extra large flowers for extra £20 should have been present. It was a gift and I was disappointed in the size and I definitely would have been okay paying more. It said £10 for large and I expected Large.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for this. I will pass your comments on to our Florist Manager. Best wishes Rosie

Posted 2 years ago

“Flowers certainly were not fresh .The outside petals of roses has come away. There were 4 different bouquets, and the colours of your flowers was lovely but it was so noticeable the flowers were not fresh. It really pays to order from a local florist”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We are so sorry to hear about the quality issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Rosie

Posted 2 years ago

“i was thrilled to recieve these on mothers day they were delivered in a beutiful box and i felt special, they were roses and lillies i read the care instructions and followed them, however a week on the lillies still havent opened and the ones that have are very brown and shriveled, i feel upset i didnt want to say anything to my son as he would be dissapointed”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave us a review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Katie

Posted 2 years ago

“It was for a birthday and was not delivered on the specific requested date”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for this and any disappointment caused. Warm regards Tom

Posted 2 years ago

“Ordered in advance for delivery on Mother's day. They did arrive on the correct day, however I didn't receive a despatch email so was unsure whether they would arrive or not. The flowers themselves were nice, but was disappointed with the amount and variety compared to the photo on the website. They will probably last another day or two.”

Helpful Report

Posted 2 years ago

Hello Katie, Thank you for taking the time to leave a review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Warm regards Tom

Posted 2 years ago

“Flowers in the box arrived on time. But disappointed with the flower selection compared to the original photos/flowers shown. First time using Haute Florist. Will go back to my usual florist”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're really sorry to hear that your experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! I will feed this back to our Florist Manager. Best wishes Rosie

Posted 2 years ago

“My daughter ordered a beautiful bouquet for me on Mother's Day. It was delivered on time. I was happy! Today is Tuesday, but already last night half of the flowers withered. Only half of the bouquet was saved. Of these, only 2 roses. I followed all the rules for storing flowers, usually a bouquet costs a week. obviously the flowers in my bouquet were not fresh. it's a pity.”

Helpful Report

Posted 2 years ago

Hello Vira, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Katie

Posted 2 years ago

“I didn’t receive a candle with my subscription. Other than that, everything was great.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that the candle was missing from your order. This is disappointing to hear and has been raised with our supplier. Best wishes Rosie

Posted 2 years ago

“I was so disappointed my mum didn't get her flowers on Mother's day. I had ordered them for that specific date. Don't say you deliver on that date ie a Sunday if you don't. The flowers arrived Monday morning and were beautiful, good size and high quality, despite this delay.”

Helpful Report

Posted 2 years ago

Hello Louise, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“Very disappointing for Mother’s Day present as no flowers in bloom”

Helpful Report

Posted 2 years ago

Hello Beverley, Thank you for your feedback. We believe sending our flowers in the bud is to your benefit as this ensures the plant's freshness and longevity. When the flowers start to bloom, the plant will begin to resemble of the plant we advertise. Best wishes Katie

Posted 2 years ago

“Delivery was good but not impressed with the roses which only lasted a couple of days. Meanwhile the lily's are nowhere near opening yet. For the money not great value.”

Helpful Report

Posted 2 years ago

Hello Miranda, Thank you for your feedback. We are so sorry to hear about the quality issues with your flowers on this occasion. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 2 years ago

“I ordered the Graceful Beauty bouquet. Stunning bouquet on the picture, showing lots of the deep purple flowers and at least 6 roses. I received 1 stem of purple flowers and only 3 roses!. Other flowers, however the bouquet was very spare for the price.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us some feedback. We are very sorry for any disappointment caused while using our services on this occasion. I will feed this back to our Florist Manager. Best wishes Katie

Posted 2 years ago

“Very disappointed.sunburst order looked scrappy and free jug was a vase.roses half dead packaging nice and on time.wouldnt use again.birthday gift for daughter.”

Helpful Report

Posted 2 years ago

Hello Anne, Thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. If you could send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, we would be happy to look into this for you. Best wishes Rosie

Posted 2 years ago

“The flowers were not quite as elaborate and nice as the picture had led me to believe. I realise now that the bouquet you advertise online is the large one and I bought the standard bouquet which I feel is a little underwhelming. These flowers were to acknowledge a bereavement and to be honest, I was disappointed sadly I will be returning to Bloom and Wild and M&S in the future.”

Helpful Report

Posted 2 years ago

Hello Ruth, Thank you for taking the time to leave us some feedback. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will feed this back to our Florist Manager. Best wishes Rosie

Posted 2 years ago

“Delivery was Top Class - Next day! Texts everything. Box was great, design was lovely. Flowers were just a bit smaller than I imagined. Mine was supposed to be £47 it was £32 and i was still disappointed. Looked like 3 bunches of supermarket £5 roses put together.”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for your feedback! It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. I will feed this back to our Florist Manager. Best wishes Rosie

Posted 2 years ago

“Came at a great time and has beautiful packaging, only problems were that the flowers were a little squashed and not as volumeous”

Helpful Report

Posted 2 years ago

Hello Rusne. Thank you for your feedback! We are very sorry for any disappointment caused on this occasion by this. I will feed this back to our packing team to be looked into. Best wishes Rosie

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,959 reviews