Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,705 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 6th May 2025

3751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were nice of that there`s no doubt but the quantity was 100% not as illustrated online for the amount of money paid. The bouquet received was more likely 2/3rds of the advertised bouquet. Haute refunded me £10 after initially saying they would add it to my account which I declined however they disputed my complaint saying that they did not see the problem (even though I sent photos of the advertised bouquet and those received). I definitely wouldn`t pay that amount again as they weren`t worth it.”

Helpful Report

Posted 1 year ago

Hello Marty, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the responses you have received from our customer service department. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“The flowers didn’t look like the picture and I chose a big bunch and it was small and not as nice I expected it to be and for what they sent it was not worth the price I paid”

Helpful Report

Posted 1 year ago

Hello Kam, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Flowers were delivered to the wrong house, even though the recipient was home. She sent me a photo of the flowers and they looked lovely, but a smaller bouquet than I expected for £40 !!!! Wouldn't use again, I meant to buy through M&S, but I ended up on Haute website, somehow. Delivery to wrong address ruined the surprise as I had to phone my friend to tell her I'd sent her flowers and they were at a different address, so that was disappointing!”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you for your review. We are so sorry to hear about the delivery and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I will feed this back to the appropriate departments. Warm regards, Rosie

Posted 1 year ago

“Just really average flowers. It was for my mum's birthday and she was really not impressed. Some of the rose petals are damaged.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you so much for your feedback on Haute Florist! We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I will feed this back to our Florist Manager. Best wishes, Katie

Posted 1 year ago

“The Christmas Clementine £65 bouquet I ordered for my boss has nothing to do with the one on the site picture. Really disappointed because I wanted something special for her”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. If not done already, please could you forward us some photos of the bouquet received to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Disappointed the flowers didn’t arrive on the Monday I’d hoped for & arrived the following Wednesday. They seemed to be on hold at a Royal Mail sorting hub for two days. Not ideal as my recipient lost out on very fresh flowers. The roses were open on arrival.”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I will feed this back to our Dispatch Manager. Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers but the message I wanted with it did not arrive so my wife didn't know yet were from me before our wedding day”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Mohammed! We value your opinion and are glad to hear you had such a great experience with Haute Florist. I do apologise for the message card being missed from your order. I will feed this back to our supplier.

Posted 1 year ago

“Appalling customer service. We sent some flowers to my 95 year old mother in law who had been ill. A much loved lady was presented with a bunch of half dead flowers several days late and when we complained were told it was nothing to do with Haute flowers as they subcontract out delivery. No customer service at all. Use them at your peril.”

Helpful Report

Posted 1 year ago

Hello, I'm sorry to hear about the disappointing experience with the flower delivery. It's unfortunate that the flowers were not up to the expected standards, and I understand your frustration with the delayed delivery. Your feedback is important, and I will ensure to pass it along to the relevant teams. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I've had two deliveries so far. Quite nice but not liking the gold painted leaves which were in both boxes. A few of the stems were looking very tired and brown round the edges.”

Helpful Report

Posted 1 year ago

Thank you for your review of Haute Florist, Marija! We are pleased to hear your two deliveries have been well received. I will pass your comments on to our Florist Manager. If you ever need any help in the future, please don't hesitate to reach out! We look forward to serving you again soon. Warm regards, Rosie

Posted 1 year ago

“Ok - it was not large enough when we reviewed this. The flowers were beautiful, but a number of them appear to be dying too. Overall, it is a present for my parents and they loved lt!!”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Haute Florist! We are so pleased to hear that you had such a positive experience with us. We always strive to make sure our customers are happy, so your feedback is very valuable to us. We do apologise for any disappointment caused by the size of the bouquet. I will feed this back to our Florist manager. Best wishes, Katie

Posted 1 year ago

“I was happy when they arrived and followed the instructions yo the letter but after 3 days the roses and a few of the other flowers started wilting I separated them cut the stems again but couldn't save them not happy they were sent as a birthday present ftomcanada”

Helpful Report

Posted 1 year ago

Hello Dorothy, Thank you for taking the time to leave us a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“For some reason the post office who received it yesterday have still not delivered the flowers to my friend! They say it is pending on the app. I still don’t know what the quality is like.”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you so much for your review of Haute Florist! We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Flowers were lovely but arrived a day later than they were ordered for and late in the day for the next day too. Don’t order next day delivery mine didn’t turn up and they were for a special birthday too so sad to say I will not order again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 1 year ago

“Will let you know when my order is delivered”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for your review. We hope the flowers are enjoyed!

Posted 1 year ago

“Easy ordering service. Arrival time great, but the following day some of the roses are wilting and arum Lillie’s have dropped off so quality not the best and as these were a present, embarrassing from my part”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for your review. We are so sorry to hear about the quality/size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see that our customer service team has responded to your email to arrange for a fresh bouquet to be delivered. Best wishes, Katie

Posted 1 year ago

“Sent some flowers in a hat box as a leaving gift and when I saw the picture of them I was very underwhelmed…”

Helpful Report

Posted 1 year ago

Hi Liz, Thank you for your feedback regarding Haute Florist! We are sorry to hear that you were underwhelmed by the hat box that was received. This is certainly never our intention. Please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“No dispatch email and poor communication from the company. The flowered arrived but I had no way of knowing or updates. They just made the 1pm deadline and my mum was already out. Not sure about the quality of the flowers as I haven’t seen them yet. Please improve your customer updates and service”

Helpful Report

Posted 1 year ago

Hello Kat, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 1 year ago

“The flowers came a day late for my friend’s 50th birthday. Not great”

Helpful Report

Posted 1 year ago

Hello Jenny, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 1 year ago

“Not delivered yet, and Royal Mail has had them for 3 days now.”

Helpful Report

Posted 1 year ago

Hello Miss Hughes, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have located your order and can see that this has been delivered today. Warm regards, Tom

Posted 1 year ago

“The flowers weren’t as nice as I expected”

Helpful Report

Posted 1 year ago

Hello Erin, Thank you for your review. It is incredibly disappointing to hear that you were disappointed with the flowers and they weren't as nice as you expected. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

Haute Florist is rated 4.7 based on 29,705 reviews