Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,959 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 11th July 2025

AD HIGGS

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3786

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers came a day late for my friend’s 50th birthday. Not great”

Helpful Report

Posted 1 year ago

Hello Jenny, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 1 year ago

“Not delivered yet, and Royal Mail has had them for 3 days now.”

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Posted 1 year ago

Hello Miss Hughes, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have located your order and can see that this has been delivered today. Warm regards, Tom

Posted 1 year ago

“The flowers weren’t as nice as I expected”

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Posted 1 year ago

Hello Erin, Thank you for your review. It is incredibly disappointing to hear that you were disappointed with the flowers and they weren't as nice as you expected. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“I left a 5* review on Sunday, 15th October, my birthday present from my husband in Spain. I received them in the afternoon. However, after just 1 day, all the roses are hanging and the leaves look disheveled. So disappointed, as, a beautiful boquet.”

Helpful Report

Posted 1 year ago

Hello Corey, Thank you for your review. We're very sorry to hear that the flowers began to wilt shortly after they arrived. This is incredibly disappointing to hear and we do apologise for any upset caused. I have located this order and can see that this has been resolved. Warm regards, Rosie

Posted 1 year ago

“Love the flowers and presentation. Also the card was great. However, I ordered for Sunday 10/15 for a bday but delivered on Monday when she is no longer in town. I would have expected an email heads up or inability to order for that day if delivery possible and I would have sent in advance.”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you so much for your feedback on Haute Florist! Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“Ordered here a few times usually it’s good but this time it honestly wasn’t. The flowers have still not arrived when I ordered them for next day before 10pm. It’s going to be day 3 tomorrow.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. If there are any issues with the flowers due to this, please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject and we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Ordered next day flowers well within the cut off time. They didn’t arrive next day and when I raised it I was told that in their T&C’s it states they never guarantee next day which isn't clear. Nice flowers but let down by poor customer service.”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely disappointing. I will raise this with our Disptach Manager. Warm regards, Rosie

Posted 1 year ago

“Order the large bouquet and it was a lot smaller than the pictures. I was surprised when I received the order. With that said flowers are beautiful.”

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Posted 1 year ago

Hello Gill, Thank you for your review. I am very sorry to hear that you were disappointed with the size of the bouquet. This is certainly not our intention. I will feed this back to our Florist Manager. Best wishes, Katie

Posted 1 year ago

“Ok quite disappointed with the £35.00 bouquet when i compare with a like for like you can buy at the supermarket and i dont think the delivery justifies the cost. There always seems to be far too many cheap carnations to bulk up and i didnt even get the notification email to say it was delivered and had to text the recipient to ask if her birthday flowers had turned up. Finally i feel a little duped as well when i order from Haute Florist thinking im getting better quality and dont mind paying more for that but question this when it actually turns out its Prestige Florist im using and the bouquet pictures are grossly over exaggerated. I feel a bit cheated and deceived for wanting to give someone something lovely that they deserved. Think twice next time.”

Helpful Report

Posted 1 year ago

Hello Zoe, Thank you for your review. We're really sorry to hear that your initial experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! I will pass your comments on to the appropriate departments. Warm regards, Tom

Posted 1 year ago

“good but have to wait and see”

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Posted 1 year ago

Thank you for your kind review of Haute Florist! We hope the bouquet and chocolates are well received and enjoyed!

Posted 1 year ago

“We bought the Tikal arrangement to cheer our dad up. On arrival the flowers were stunning, ordering and delivery I can not fault, however the flowers arrived on Wednesday evening and by the Sunday they were wilting and looked awful. I'm very disappointed as I would have been expected them to last a little longer than 3 days.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for your kind feedback about Haute Florist! We are very sorry to hear that some of your arrangements were in a poor condition a few days after delivery. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Feel free to reach out to us at any time if you need any additional help. Cheers, Haute Florist

Posted 1 year ago

“Excited for mum to receive her flowers!”

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Posted 1 year ago

Thank you for your review of Haute Florist! We hope that your mum enjoys the flowers.

Posted 1 year ago

“I ordered these flowers for a friend who had had an operation. On arrival, she said they looked beautiful. However, I visited her yesterday, 2 days after they arrived, and the roses in the arrangement were already wilting. I was a little disappointed, as this did deflect from the hydrangeas they were supposed to complement.”

Helpful Report

Posted 1 year ago

Hello Mrs S Payne, Thank you for your review. We are very sorry to hear that the flowers were in poor condition shortly after delivery. This is disappointing to hear. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Had no contact from the delivery people at all before and after delivery and flowers did not seem to be in very good condition”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for taking the time to leave us some feedback. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 1 year ago

“Ten out of ten for the flowers but one out of ten for late delivery as ordered several days in advance but delivered a day late.”

Helpful Report

Posted 1 year ago

Hello Penny, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Disptach Manager. Best wishes, Katie

Posted 1 year ago

“Lovely flowers but they’re not large and if they are I suggest you take a look at your sizing , disappointed if I am honest with the sizing. Looks like any normal size bouquet.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is disappointing to hear and we would like to look into this for you. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Wrong order. Unfortunately, the wrong size of bouquet was sent to a dear friend. When I received a thank you message and images of the flowers in her home, I noticed the side of the arrangement and contacted customer service. After some back and forth, with me explaining what images are on the website, the customer service representative did inform me that they sent the wrong size. They delivered some additional flowers (not a complete arrangement) to my friend and forgot to mention who it was from.”

Helpful Report

Posted 1 year ago

Thank you so much for your review about Haute Florist! I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“Ordered a bouquet to be delivered on a Monday for my mother’s birthday. The flowers that were delivered were just awful most were wilted and some rotted. I’m pleased to say that customer service provided a replacement bouquet on a day of our choice. Not sure if I’d use again but I’m pleased that the issue was resolved. Maybe because they were despatched on a Sunday?? I don’t know, I never received any explanation…z”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about Haute Florist! I am very sorry to hear that the flowers you purchased for your mother's birthday arrived rotten and wilted. This is incredibly disappointing to hear. I am pleased to know our customer service team was able to help and arrange for a fresh bouquet to be delivered. We hope this bouquet was well received! Warm regards, Tom

Posted 1 year ago

“good delivery but the size of the floweres for the prices was rediculious”

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Posted 1 year ago

Thanks so much for the review, Erin! It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is certainly not our intention and I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“was a good flowers package :)”

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Posted 1 year ago

Hi Maggie, Thank you so much for sharing your feedback about Haute Florist! We are so happy to hear that you had a great experience with us and we are so grateful for your kind words.

Posted 1 year ago

Haute Florist is rated 4.7 based on 29,959 reviews