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Haute Florist Reviews

4.7 Rating 27,387 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,387 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Sharon Sinclair

3488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered peonies for my birthday about 10 days before the "big day" . Now i know that it says they can't guarantee correct day delivery but i was concerned considering the current temperatures. Flowers arrived a day late but then left in the sun- wasn't in that day. The flowers look ok the filler is frazzled and crispy so has little life left. A less than ideal experience and a disappointment on my actual birthday when the rather frivolous treat I decided to give myself didn't turn up.”

Posted 10 months ago

Hello Louisa, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject and we would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

“Beautiful flowers but unfortunately not what was advertised so very disappointing as was for a special sad anniversary .I ordered the advertised medium bouquet but my auntie unfortunately received what I believe was the small bouquet as not all flowers as shown was delivered, £50 for 4 roses,5 carnations and 3 callie lillies.very disappointed. I contacted customer service to be told my photo wasn't clear enough for them to see exactly what was delivered so they gave me £15 credit. But the photo was clear as.”

Posted 11 months ago

Hello Hazel, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Best wishes, Rosie

Posted 11 months ago

“The flowers were nice but the bouquet was very small considering how much was paid for it. Some of the flowers looked as though they were dying. Not sure I’d buy again from here”

Posted 11 months ago

Hello Chloe, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. If possible, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Ellie

Posted 11 months ago

“The flowers I ordered were supposed to be delivered the next day. It was entirely my fault that I didn't read the delivery information properly so I didn't realise the flowers would be sent by Royal Mail, rather than delivered by the florist. Even though the delivery charges on the order page said they were for next day delivery, the flowers were not delivered until the second day. The company I ordered the flowers through did confirm that the bouquet was packed with an aqua pack/liquid gel, but there is still a second day where the flowers reduce in freshness so they won't last as long once delivered. I think I will probably contact a local florist who can deliver directly next time.”

Posted 11 months ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 11 months ago

“The flowers are beautiful and great quality. I’ve scored a three as I didn’t think they were great value for money (I paid extra for a large bouquet) and certainly no better than other online florists I’ve used. I’d expected them to have more of a ‘wow’ factor.”

Posted 11 months ago

Hello, Thank you for your review. We are so sorry to hear that you were unhappy with the size of the bouquet that was received. This is very disappointing to hear. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 11 months ago

“Website is poor. I was sure I added chocolates as ad ons but after contacting customer support, I was advised I did not. I was disappointed.”

Posted 11 months ago

Hello, Thank you for your review. We are very sorry for the issues you have experienced while placing your order with this. We do apologise for any disappointment caused by the chocolates not being added to the order. Warm regards, Tom

Posted 11 months ago

“Arrived on time but wasnt worth the money I paid for them”

Posted 11 months ago

Hello Dawn, Thank you for your review. We are sorry to hear that you were unhappy with your recent order from us. If not done already, please could you send us some photos of the flowers to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 11 months ago

“The flowers were absolutely beautiful but they were delivered a day late.”

Posted 1 year ago

Hello Sylvia, Thank you for your review. We are so pleased to hear that you were thrilled with the flowers. However, we are very sorry for the delay in this being delivered. I will raise this with our Dispatch Manager. Best wishes, Rosie

Posted 11 months ago

“The recipient said flowers were lovely and beautifully presented but then never sent pictures….. I saw the box. I will not use them again purely because I thought they were local to Spalding and the website didn’t say other. They came from way down south overnight.”

Posted 1 year ago

Thank you so much for your feedback on Haute Florist! We are very sorry for any disappointment caused by how we pack and deliver our orders. This certainly wasn't our intention and I will feed this back to the appropriate department. Best wishes, Rosie

Posted 1 year ago

“Lovely flowers just missing daffodils”

Posted 1 year ago

Hello Jay, Thank you for your review. We are pleased to hear that you are happy with the flowers. We are very sorry for the missing daffodils. I will feed this back to our to team to be looked into. Best wishes Rosie

Posted 1 year ago

“The experience was great I may use Haute florist again. The reason why I say “may” is because I would have loved for my bouquet to be fuller. Perhaps an option for extra large flowers for extra £20 should have been present. It was a gift and I was disappointed in the size and I definitely would have been okay paying more. It said £10 for large and I expected Large.”

Posted 1 year ago

Hello, Thank you for your feedback. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for this. I will pass your comments on to our Florist Manager. Best wishes Rosie

Posted 1 year ago

“Flowers certainly were not fresh .The outside petals of roses has come away. There were 4 different bouquets, and the colours of your flowers was lovely but it was so noticeable the flowers were not fresh. It really pays to order from a local florist”

Posted 1 year ago

Hello, Thank you for your feedback. We are so sorry to hear about the quality issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Rosie

Posted 1 year ago

“i was thrilled to recieve these on mothers day they were delivered in a beutiful box and i felt special, they were roses and lillies i read the care instructions and followed them, however a week on the lillies still havent opened and the ones that have are very brown and shriveled, i feel upset i didnt want to say anything to my son as he would be dissapointed”

Posted 1 year ago

Hello, Thank you so much for taking the time to leave us a review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Katie

Posted 1 year ago

“It was for a birthday and was not delivered on the specific requested date”

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for this and any disappointment caused. Warm regards Tom

Posted 1 year ago

“Ordered in advance for delivery on Mother's day. They did arrive on the correct day, however I didn't receive a despatch email so was unsure whether they would arrive or not. The flowers themselves were nice, but was disappointed with the amount and variety compared to the photo on the website. They will probably last another day or two.”

Posted 1 year ago

Hello Katie, Thank you for taking the time to leave a review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Warm regards Tom

Posted 1 year ago

“Flowers in the box arrived on time. But disappointed with the flower selection compared to the original photos/flowers shown. First time using Haute Florist. Will go back to my usual florist”

Posted 1 year ago

Hello, Thank you for your review. We're really sorry to hear that your experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! I will feed this back to our Florist Manager. Best wishes Rosie

Posted 1 year ago

“My daughter ordered a beautiful bouquet for me on Mother's Day. It was delivered on time. I was happy! Today is Tuesday, but already last night half of the flowers withered. Only half of the bouquet was saved. Of these, only 2 roses. I followed all the rules for storing flowers, usually a bouquet costs a week. obviously the flowers in my bouquet were not fresh. it's a pity.”

Posted 1 year ago

Hello Vira, Thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Katie

Posted 1 year ago

“I didn’t receive a candle with my subscription. Other than that, everything was great.”

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that the candle was missing from your order. This is disappointing to hear and has been raised with our supplier. Best wishes Rosie

Posted 1 year ago

“I was so disappointed my mum didn't get her flowers on Mother's day. I had ordered them for that specific date. Don't say you deliver on that date ie a Sunday if you don't. The flowers arrived Monday morning and were beautiful, good size and high quality, despite this delay.”

Posted 1 year ago

Hello Louise, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 1 year ago

“Very disappointing for Mother’s Day present as no flowers in bloom”

Posted 1 year ago

Hello Beverley, Thank you for your feedback. We believe sending our flowers in the bud is to your benefit as this ensures the plant's freshness and longevity. When the flowers start to bloom, the plant will begin to resemble of the plant we advertise. Best wishes Katie

Posted 1 year ago

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Haute Florist is rated 4.7 based on 27,387 reviews