Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“This was the first and unfortunately the last time to use this florist. I wasn’t very impressed with the size of the bouquet delivered, especially as I ordered the larger bouquet. It’s a convenient service but the condition of the flowers and size of bouquet wasn’t as I expected when compared to other local florists.”

Helpful Report

Posted 1 year ago

Thanks, Russell, for taking a moment to let us know about your experience. I apologize that your experience with Haute Florist wasn't what you expected. That's certainly not what we strive for. We appreciate your feedback regarding the size and condition of the bouquet, and would love to know more about what we can do to make things better in the future.

Posted 1 year ago

“Plant looked nothing like the picture. Really disappointed actually which is a shame because I've used several times before and didn't have a problem 😕”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Mr. We apologize for the disappointment you experienced with one of our products. It is definitely a shame for the service we have provided you with in the past when you had no problems. We greatly appreciate your feedback and would love to hear more of how we can make things better. Could you please elaborate a bit more on why the Plant looked nothing like the picture, and what would you suggest to make the situation better? Again, we are very sorry that you were disappointed and we thank you for giving us the opportunity to make things better.

Posted 1 year ago

“I thought being as you were based in Ware, it would be fast and efficient, but it was not. Instead I spent the day concerned whether my flowers would be delivered on time, your customer service did nothing to assure me either. Would I use you again. No.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, Mark. We sincerely apologize that we did not meet your expectations concerning the delivery of your flowers. We understand that it can be extremely frustrating when expected service is not provided and we apologize for the inconvenience this may have caused you. We would really appreciate it if you could offer us more insight into your experience so that we can build upon our customer service and provide a better experience for our customers. Could you please tell us a bit more on what could have been done to better reassure you that your flowers would be delivered on time? We want to make sure we are providing the best experience for you and all of our customers. Once again, thank you for your feedback and we apologize for not meeting your expectations.

Posted 1 year ago

“Quite disappointed. The planter ordered for my daughter and husband arrived upside down so was pretty much ruined. However my daughter contacted Haute and they are replacing it. Obviously a problem with the courier/packing which needs to be addressed. An email I sent to Haute about it has remained unanswered so far. Not the sort of service expected from a company presenting themselves as upmarket.”

Helpful Report

Posted 1 year ago

Dear Diane, Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for the difficulties you experienced and regret that the planter arrived in such a way that it was essentially ruined. We are glad to hear your daughter was able to contact us to replace it. We understand your disappointment with the level of service you received and sincerely apologize for that. Please let us know how we can make things better for you. We value your feedback and want to ensure that future customers have a better experience with us. Thank you for your understanding and for taking the time to let us know. Best regards, Haute Florist

Posted 1 year ago

“Totally disappointed. Not what I ordered at all. Photos available. Totally different from what I expected and don't feel this was worth the money paid sorry. Would not recommend and never use again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Haute Florist. We apologize for what happened, and we understand how disappointed you feel. We're sorry that the order didn't meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Best wishes, Rosie

Posted 1 year ago

“Nothing like what I ordered. Very disappointed. I would not recommend and never use again. Hence the score.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Haute Florist. We apologize for what happened, and we understand how disappointed you feel. We're sorry that the order didn't meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Best wishes, Rosie

Posted 1 year ago

“App was easy to use and flowers arrived on time. Looked great when opened but only lasted 4 days.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback, Andy! We appreciate that you had a positive experience with Haute Florist with regards to how easy our app was to use and the fact that the flowers arrived on time. However, we understand how disappointing it can be when the flowers don't last as long as you may have hoped. We apologize for that. I will feed this back to our Florist Manager. Best wishes, Katie

Posted 1 year ago

“Flowers came a day late and it was supposed to arrive on her actual birthday. Defeating the whole purpose of sending the flowers. I am not at all pleased. The product itself is good.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist. We are sorry to hear your special someone received the flowers a day late which failed to meet your expectations. We understand how important it is to have flowers arrive on time, especially on birthdays. How can we make up for the disappointed experience? Please let us know how we can make things better.

Posted 1 year ago

“I ordered flowers for Saturday, 12th August. They didn't arrive until Sunday 13th August at 6pm. This wasn't strictly Haute's fault, it was Royal Mail who failed to deliver on time. Royal Mail failed to provide a time slot either so we had to wait in on both days for delivery. Where the responsibility lies with Haute is to only use couriers who can guarantee delivery on a set date. Royal Mail will not guarantee delivery with their tracked 24 hour service. Flowers are a perishable product and we lost over a day's use (nearly two days as they arrived so late). We paid £54.50 for our flowers. The experience ruined the present for us.”

Helpful Report

Posted 1 year ago

Thank you so much, Gary, for your feedback about Haute Florist. We greatly appreciate that you took the time to let us know about your experience. We are so sorry to learn that your flowers did not arrive as you requested and that Royal Mail failed to provide a time slot. We share your frustration that this ruined the present for the recipient. If there are any issues with the quality of the flowers now they have been delivered, please could you send us some photos to enquiries@hauteflorist.co.uk. Best wishes, Rosie

Posted 1 year ago

“We ordered a medium bunch of flowers for my sister in law’s special 60th birthday which was delivered and left in the shed. The bouquet costs around £40. We wanted to make her feel special on her birthday. Leaving it in the shed next to a bin did not pass on the warm and loving message that the flowers were supposed to give. Unimpressed and disappointed with the delivery service.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about our delivery service. We apologize that the flowers did not arrive to your sister-in-law as you had intended; we understand how important it is for you to make her feel special on her special day. We are sincerely sorry for that being spoiled. We are sorry that you were displeased with the delivery location and that it was not up to the standards you expected. I will raise this with our Dispatch Manager.

Posted 1 year ago

“Very disappointing experience. Was notified by Royal Mail that they would make delivery between 8.36pm and 12.36pm on the named day that I paid for but they didn't attempt delivery until 14.09pm when recipient was out. Thus she didn't receive the delivery until the next day. Also the cost of the champagne was exhorbitant for a bottle of Moet and it was not possible to get the flowers and the champagne delivered together. I used Haute due to a recommendation from a work colleague but would definitely not use again. Poor experience”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your recent experience with Haute Florist. We are so sorry that delivery was not attempted until 14.09pm when the recipient was not at home and the flowers and champagne couldn't be delivered together. We understand that this was a disappointing experience and we deeply apologize for this. We do strive to make every experience with us a positive one and we did not do that on this occasion. I will feed this back to the relevant departments. Best wishes, Rosie

Posted 1 year ago

“Ordered country wide garden standard for my mum. The packaging was great and great communication and delivery. However, the flowers in particular the roses didn't last more than a day. they weren't fresh at all sadly.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on your experience with Haute Florist. We appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered and are disappointed to see the flowers didn't last more than a day. We take our customer service seriously and would like to make sure you have a better experience in the future. Thank you again for your feedback!

Posted 1 year ago

“Not too impressed with the timing”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Zanab! We truly appreciate you taking the time to share your experience with us. We regret to hear that Haute Florist didn't meet your expectations and apologize for any inconvenience that may have been caused by any timing issues. I will feed this back to the relevant department. Best wishes, Rosie

Posted 1 year ago

“Disappointing overall experience. Purchased summer bouquet for anniversary gift but Royal Mail managed to miss delivery by 2 days. Whilst flowers were well boxed, they didn’t cope well with the delay and finally arrived wilted, drooping and petals dropping. Advised Haute florists, purely for information but got standard response about delivery being outside their control. Not the best customer service. So overall result was poor value. Late delivery from their chosen partner, flowers well past their best, disappointed customer… Toby - Huntingdonshire.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on your experience with Haute Florist, Toby. We apologise for the late delivery and your poor experience. We realise how this didn't meet your expectations and we appreciate you pointing out the issue with customer service. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 1 year ago

“I ordered flowers on Saturday to arrive Wednesday. They’ve been delayed a day so unfortunately are arriving when my friend will be at her mother’s funeral. Most disappointed and when I emailed company received an automated reply which was so insensitive. Hopefully the flowers will be worth the wait but can’t see me using them again”

Helpful Report

Posted 1 year ago

Thank you so much for letting us know about your experience with Haute Florist. We understand how disappointed you must have been to find out that the flowers you ordered will be delayed by a day. We apologise for this inconvenience and our inadequate automated reply. Our customer service team has responded to your email. Best wishes, Katie

Posted 1 year ago

“Paid for the large option. Delivery was good. Smelt lovely. However, by the end of the day the flowers had already started to wilt. For what they cost I would expect a lot better.”

Helpful Report

Posted 1 year ago

Thank you for your kind feedback, Lleah. We appreciate you taking the time to let us know your experience with Haute Florist. We apologise that the flowers had already started to wilt by the end of the day, especially considering the cost you paid for the large option. We would love to hear more about your experience so we can work towards improving all aspects of our service. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 1 year ago

“Pretty flowers, and the same base colours as the photo, but without any white and tiny! This was supposed to be medium so I would hate to see what regular size was like”

Helpful Report

Posted 1 year ago

Hello Adele, Thank you very much for taking the time to provide us with your feedback on Haute Florist. We are sorry to hear that you did not feel that the size of the bouquet met your expectations. We appreciate your willingness to share your experience with us. I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 1 year ago

“I have loved this florist that I discovered last year and I think this is my 3rd or 4th order - never had a problem until now. I sent my daughter the Sunkissed sensation bouquet which I upgraded to the medium size - with delivery £44.50. She loved the flowers on arrival as they are spectacular - so far so good :) however on the 3rd day she has had to throw away the roses and long stemmed flowers as they have wilted and started to die. I don't expect this from a good florist but I thought Customer service would put this right - reputation is everything after all - even a small bouquet of roses to make up for it. NO apparently she didn't cut them right before putting them in the water and food - NOT TRUE! we all know how to look after cut flowers...first an offer of £10 of my next order (please get this order right first!) then a 2nd offer of £15 pounds off my next order.........where has good old customer service gone - I didn't ask for any compensation as a company is only as good as how they deal with something when it goes wrong - rather than arguing with me why aren't they just trying to make things right (and I don't mean trying to get me to spend more money) so as they say ..not angry, just disappointed! Can anyone recommend a good florist?”

Helpful Report

Posted 1 year ago

Jane, thank you so much for taking the time to tell us about your experience. We are very sorry to hear about how the flowers wilted so quickly. We take pride in our flowers and wish they could have lasted longer for your daughter. I would also like to apologise for any disappointment caused by the compensation offered on this occasion and that our team were unable to resolve satisfactorily with yourself. Warm regards, Tom

Posted 1 year ago

“I felt it wasn’t value for money plus I received no gift card. So it was disappointing. The flowers looked extremely limp However, I do the box it arrived in to my mum I was shocked!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let me know about your experience with Haute Florist. I am sorry to hear that you felt the arrangement you received wasn't value for money and didn't come with a gift card. It doesn't sound like you had the best experience, and for that, I apologise. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“This was a quick and efficient florist and the flowers were beautiful, but they wilted the next day. My aunt was so disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much Teresa for taking the time to tell us about your experience with Haute Florist. We appreciate your feedback and are sorry to hear that your aunt was disappointed with the wilting of the flowers. We take pride in providing our customers with the best possible service and look for ways to improve and address customer issues. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews