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Haute Florist Reviews

4.7 Rating 27,420 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,420 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 1st May 2024

Haute Florist 5 star review on 1st May 2024

Haute Florist 5 star review on 30th April 2024

Haute Florist 5 star review on 30th April 2024

Haute Florist 5 star review on 29th April 2024

Haute Florist 5 star review on 28th April 2024

Haute Florist 5 star review on 28th April 2024

3492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t impressed with the flowers - much smaller than expected, didn’t match photo on website at all and disappointed not to receive any update on item having been dispatched so I had no idea if flowers were received by the recipient. I had to follow up on the life chat via the website where I got the Royal Mail tracking.”

Posted 1 year ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We are also so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards Tom

Posted 1 year ago

“The bouquet was well packed and delivered on time, however the bouquet was much smaller than expected. The three roses within the bouquet were irreversibly droopy. This bouquet was for my 91year old mother on law who was upset because she knew I would be disappointed. I would have got a better bouquet from my local supermarket.”

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Rosie

Posted 1 year ago

“Very disappointed as you sub contract to Prestige flowers which are poor at best. Item arrived late.”

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 1 year ago

“Easy to order and arrived in UK on time but didn't look anything like the pic of Paris bouquet. Bit disappointed when I saw what was delivered. Think I will go back to M&S in future.”

Posted 1 year ago

Hello, Thank you for your feedback. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 1 year ago

“Website old fashioned and poor user payment.”

Posted 1 year ago

Hello Christian, Thank you for your feedback. I will feed this back to our Development team. Best wishes Katie

Posted 1 year ago

“£40 Flowers which look like £10 from the supermarket?! Wont be using Haute again!”

Posted 1 year ago

“Sent me roses that were already dying and it’s Feb 20, 2023 & roses are already completely dead. Never buying from you guys again! Only nice thing was the hat box was in good condition.”

Posted 1 year ago

“I have yet to have confirmation that the flowers I ordered for Valentine's day were delivered. So I can't answer the rest of your questions.”

Posted 1 year ago

“Flowers didn’t arrive as promised. They arrived in the evening of the following day. Very disappointing.”

Posted 1 year ago

“I was under the impression the flowers would be arriving in a vase, not in a box , the flowers were really dry and the outer leaves had shrivelled up, not impressed and will not be using Haute Florists again.”

Posted 1 year ago

“It's a shame, as the flowers do not look anywhere near as good as the photos. The photos show live, vibrant, full flowers. Abd this wasn't what was received. A real shame.”

Posted 1 year ago

“To be honest not great lads, I paid extra for it to be delivered in Sunday 12th and it's now only going to be delivered on the 14th while my girlfriend is out so will miss the delivery.”

Posted 1 year ago

“Very disappointed, paid extra for the medium flowers but the quantity and quality wasn’t that great. Ordered a box of chocolates that was missing. Difficult to find how to contact haute. Eventually offered a credit on my account which I Was not happy about. This was purchased as a gift, very disappointed. Will not use again :(”

Posted 1 year ago

“Not good arrived late terms and conditions on NI deliveries not clear and customer service unwilling to refund even though I had to go to a local florist instead due to needing flowers for special Occasion. Flowers themselves when they did arrive were unimpressive and small for the price.”

Posted 1 year ago

Hello Lauren, Thank you for taking the time to leave a review. We are very sorry for the delay in your order being delivered and for any upset caused while contacting our customer support team on this occasion. I would also like to apologise for any disappointment caused by the outcome of this. Best wishes Rosie

Posted 1 year ago

“Hi there, the petals on the flowers have already wilted? They only got to my sister yesterday evening.i would have expected them to be more fresh for that”

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that there were quality issues with your recent order. This is disappointing to hear. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Warm regards Tom

Posted 1 year ago

“Not good! Half order didn’t arrive. Ordered two £70 bunches of flowers. Only one arrived!”

Posted 1 year ago

Hello Helen, thank you for your review. We are very sorry to hear that one of your hatboxes was missing from your order. This is incredibly disappointing to hear. I have located your email and responded to this. Warm regards Ellie

Posted 1 year ago

“The flowers arrived with a promise of beauty. Even though the roses were already a bit crisp. Less than a week later, the roses are nearly black, some of the lillies are browning before opening! All instructions were followed and the water has been changed.... disappointing”

Posted 1 year ago

Hello Deryn, thank you for your feedback. We are very sorry to hear that there were issues with the quality of your flowers. This is very disappointing to hear and we would like to look into this further. We have located this order and contacted you via email. Warm regards Tom

Posted 1 year ago

“I ordered flowers for my daughter's name's day, which was today 9/12, but the flowers were not delivered and I am also very disappointed that the surprise did not arrive! In this case, there should be some compensation for an incorrectly executed order. The site is very misleading and it doesn't give me full information!”

Posted 1 year ago

Hello Tanya, thank you for your review! We are so sorry to hear that your order was not delivered on the chosen date and missed this special occasion. We will raise this with our Dispatch Manager to look into. Best wishes Katie

Posted 1 year ago

“Very prompt service. Disappointing flowers that did not look like the picture and only lasted a few days. Some were nice but not £50 worth! I did complain as soon as they were delivered but although my comments were responded to very quickly and politely, no change was made to the flowers since the manager deemed them satisfactory. A voucher for money off another order does not really make up for the disappointment since I am reluctant to order again. The recipient, who never usually complains, said that the £10 roses from her local supermarket were fresher and lasted longer. How disappointing.”

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointment on this occasion regarding your recent order with us. This is very saddening to hear and we will pass this feedback to our Florist Manager to be looked into. Warm regards Tom

Posted 1 year ago

“Very disappointed with my flowers to mother-in-law. I would have spent a bit more had I known they would be so disappointing and squished. I would have preferred a refund and spend more money on something better quality.”

Posted 1 year ago

Hello Rebecca, Thank you for taking the time to leave a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. We have located your email and a member of our customer support department will be in contact shortly. Best wishes Rosie

Posted 1 year ago

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Haute Florist is rated 4.7 based on 27,420 reviews