Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The roses had brown tips so we're not fresh and contact was awfull the flowers bought on the 1st delivered by 2nd after xtra money paid were very disappointing thay atr now dead”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and the opportunity to address the issues you encountered. We would like to sincerely apologise for the disappointment caused by the brown tips on the roses, as well as the poor contact experience you had. We understand how important it is to receive fresh, vibrant flowers, and we are truly sorry that this was not the case for you. I can see that our customer service team has responded to your email and they are awaiting some images of the bouquet so that we can look into this further for you. Best wishes, Rosie

Posted 11 months ago

“The flowers didn't arrive next day despite it being advertised it would. The flowers were not presented as seen in the advertisement. The reality is the bouquet is very thin and underwhelming. Very basic. I wish I'd used a local florist who I'm sure would have put more love and care into arranging a bouquet for a special occasion.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I am truly sorry to hear about your disappointment with your recent order. We understand how important it is for flowers to arrive on time and meet expectations, especially for special occasions. I apologise for the delay in delivery and for the bouquet not being up to our usual standards. This is not the experience we aim to provide our customers. If not done already, please contact our customer care team at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 11 months ago

“The flowers look nothing like the picture I spent £50 on a medium summer bunch of flowers. I received them yesterday and some were squashed and shrivelled. I complained and sent pictures they reviewed the pictures and said nothing wrong with them but pictures sometimes don’t look the same as live. It was definitely a smaller bunch than what I paid for. It was for my daughter’s birthday. They offered a voucher as goodwill but that’s not the point I wanted what I paid for. I didn’t need a refund I would have preferred them to send a new bunch of flowers but they refused. On top of that Royal Mail delivered it and left them with the concierge and not delivered to my door. Why would you do that for god sake. Never again”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 11 months ago

“The bouquet is quite disappointing. Looks nothing like the picture. The customer service separately is a 5/5. I had a problem with the delivery, and it was remedied swiftly. Customer service is great, but the floristry needs to improve. I ordered the medium size and it looked half empty and rather lack lustre, nothing like the full bountiful picture of the medium size bouquet on the website. I wanted that wow factor you get with artisan florists, but unfortunately it has been a rather underwhelming purchase.”

Helpful Report

Posted 11 months ago

Hello, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 11 months ago

“Wasn't anything like as pictured. Very sparce on flowers and content from the photograph. Would jot use again.”

Helpful Report

Posted 11 months ago

Dear Joanne, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your honesty and value your opinion. We apologise that your recent order with us wasn't anything like as pictured and that it was very sparse on flowers and content compared to the photograph. This is definitely not the level of service we strive to provide, and we understand your disappointment. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

“Ordered a medium bouquet and paid extra for it. However, it was so much smaller than the picture (was pictured medium on the website).The roses also started going brown the day after it was delivered. Plus side - asked for next day delivery and it did arrive on time. Not sure if I’ll be ordering again.”

Helpful Report

Posted 11 months ago

Dear Rida, Thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your valuable input and it means a lot to us. We sincerely apologise for the discrepancy in the size of the bouquet you ordered. It is regretful that the actual size did not match the medium size as depicted on our website. Additionally, we are sorry to hear that the roses started deteriorating so quickly after delivery. We understand how disappointing this must have been for you. Nevertheless, we are glad that the delivery arrived on time as requested. We are constantly striving to improve our services and we apologise for any inconveniences caused during this particular transaction. Thank you once again for sharing your experience with us. We hope to have the opportunity to serve you better in the future. Warm regards, Haute Florist Team

Posted 11 months ago

“Paid £40 for a handful of flowers didn’t even stand up in bag no gift card with my message on appauling”

Helpful Report

Posted 11 months ago

Dear Patricia, thank you so much for taking the time to provide us with your valuable feedback on your experience with Haute Florist. We truly appreciate customers like you who share their thoughts with us. We would like to sincerely apologise for the inconvenience caused by the issues you mentioned in your review. It is certainly not the level of service we strive to deliver, and we are disappointed to hear that your flowers did not meet your expectations. We understand how important it is for your gift to be presented beautifully, and we apologise for the missing gift card with your message. To make things right, we would love to hear more about your specific concerns. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

“Never opened properly.”

Helpful Report

Posted 11 months ago

Dear Andy, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate customers like you who share their thoughts with us. We sincerely apologise for the inconvenience you faced with your order not opening properly. We understand how disappointing it must have been, and we want to assure you that we take this matter seriously. Our aim is to consistently provide the best quality products and services to our valued customers, and we apologise for falling short of your expectations. Once again, we appreciate your feedback and would like to extend our apologies for any inconvenience caused. Warm regards, Haute Florist Team

Posted 11 months ago

“Although the flowers were delivered on time, they were squished, many heads had fallen off, and many were browning. Not overly impressed, to be honest, and wouldn't buy again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the unfortunate condition in which your flowers arrived. We understand how disappointing it must have been to receive squished and damaged flowers, with many heads fallen off and browning. This is certainly not the level of quality we strive to deliver to our valued customers. Please accept our sincere apologies for any inconvenience this may have caused. We genuinely appreciate your support and would like to make things right. We would love to hear more about your specific concerns and what we can do to improve your experience with Haute Florist. Your feedback plays a vital role in helping us enhance our services and ensure customer satisfaction. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Didn’t feel my experience was positive, delay in sending flowers and I wasn’t happy with the quality, won’t use the service again”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate your honesty, as it allows us to improve our services. Firstly, we would like to apologise for the delay in sending the flowers and any inconvenience it may have caused. We understand how important it is for the flowers to arrive on time, and we apologise for falling short of your expectations in this regard. Furthermore, we are truly sorry to hear that you were not pleased with the quality of the flowers you received. We strive to provide only the freshest and most beautiful arrangements, and we regret that we did not meet your expectations in this instance. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“The flowers were not how I expected at all… disapppinted to say the least.”

Helpful Report

Posted 1 year ago

Hello Maryem, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 1 year ago

“The flowers, costing nearly £50, are not fresh. The stems of the calla lilies are crushed and bent and the rest are mediocre. Very disappointing! Will not order again from HAUTE”

Helpful Report

Posted 1 year ago

Hello Karen, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We appreciate your honesty and value your input. We sincerely apologise for the disappointing quality of the flowers you received. It is certainly not the level of freshness and presentation that we strive to provide to our customers, and we are genuinely sorry for any inconvenience caused. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Sadly I do not recommend this service. I paid for large flowers to be delivered to my best friend. Luckily my friend send a photo of the flowers with a thank you message, as it turns out, she received a very small bouquet. I was really disspaointed to see what she received, it was not what I paid for. I contacted customer service and send the photo with a snipped of what I paid, but Aaron.t was not helpful, caring and wasn't interested in offering any compesation. He basically ignored the photo I sent in, and disregarded the extra expense, becaues of this, I will not order from this company again. I had ordered flowers from here before but it shows once there is an issue with their service, they're not helpful. I don't want to lose out on any more money. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and we are sorry to hear about the disappointment you encountered with the floral arrangement you ordered for your best friend. We apologise for the inconvenience caused and understand how disappointing it must have been to receive a smaller bouquet than what you had paid for. At Haute Florist, we strive to provide excellent customer service and it is disheartening to learn that we fell short with your order last year. This will be fed back to the appropriate department. Warm regards, Rosie

Posted 1 year ago

“I chose the mixed flower option for my dad's birthday, I went with this company as its affiliated with marks and Spencer so I trusted good quality. The delivery perfect the flowers not worth £40 very disappointed. Will not be using again.”

Helpful Report

Posted 1 year ago

Dear Ann, thank you so much for taking the time to provide your feedback on your recent experience with Haute Florist. We sincerely appreciate your honesty and value your opinion. We are truly sorry to hear that you were disappointed with the quality of the mixed flower option you selected for your dad's birthday. Your feedback is extremely important to us, and we would like to understand more about the issues you encountered in order to improve our services. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 1 year ago

“I did not get any confirmation of the delivery, I had to write to customer support to know if the bouquet had been delivered or not”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We genuinely appreciate your valuable input and sincerely apologise for the inconvenience you faced. We are sorry to hear that you did not receive any confirmation of the delivery and had to reach out to our customer support team for updates on the status of your bouquet. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. Once again, thank you for bringing this matter to our attention, and we genuinely apologise for any inconvenience caused. We remain committed to providing you with exceptional floral arrangements and excellent customer service in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We truly value your business and look forward to serving you better next time. Warm regards, Haute Florist team

Posted 1 year ago

“Don’t bother ordering large cause they’ll send you everything BUT large!! VERY DISAPPOINTING! They put in effort for industry events only ! Really, really disappointed! Some were even dying.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate hearing from our customers, as it helps us improve our service and ensure that our customers have the best possible experience. We sincerely apologise for the disappointment you experienced with your recent order. We understand that receiving a different size than expected and flowers that were not up to our usual standards can be extremely frustrating. This is not the level of service we strive to provide, and we are truly sorry for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“They didn't arrivein bud, in fact they are overblown and won't last long.”

Helpful Report

Posted 1 year ago

Dear Dawn, thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly value your input and appreciate your honesty in bringing the issue to our attention. We apologise for the disappointment you experienced upon receiving your flowers. It is certainly not the standard we strive to maintain, as we take pride in delivering beautiful blooms to our customers. We understand that they didn't arrive in bud as expected, resulting in a shorter lifespan. This should not have been the case, and we deeply regret any inconvenience caused to you. If not done already, please could you contact us at enquiries@hauteflorist.co.uk with your order number, some photos of the bouquet and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 1 year ago

“It does not look the same,on the photo look more nicer as the flowers was not fully opened. Not happy”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Haute Florist. We truly appreciate your willingness to share your thoughts and concerns with us. We sincerely apologise for the fact that the floral arrangement you received did not meet your expectations. We understand how disappointing it can be when the product delivered does not resemble the photo advertised. Additionally, we regret that the flowers were not fully opened as you had expected. Once again, thank you for bringing these issues to our attention. Your feedback helps us identify areas to focus on, ensuring that we consistently deliver the best possible floral arrangements and experiences to our valued customers. Warm regards, Tom

Posted 1 year ago

“Ordered flowers for my wife's anniversary. Turned up 3 days late. Haute Florist and Prestige Gifting took no responsibility and just blamed the courier company and then wouldn't refund the order. Don't use if you want flowers delivered on a certain day as no guarantee.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 year ago

“Only lasted about 36 hours before being binned”

Helpful Report

Posted 1 year ago

Hello Jack, thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. I can see you are now in contact with a member of our customer support team. We hope this issue can be resolved. Kind regards, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews