Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,952 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All details were put in but apparently address didn't show - they were definitely put in. Could have phoned as my number was on there. Flowers were late. Disappointing service”

Helpful Report

Posted 2 years ago

Thank you for taking a moment to let us know about your experience with Haute Florist. We truly appreciate your feedback. We are sorry for what happened and understand your frustration. I will raise this with our IT team in case there is an issue on the website. Once again, we are sorry for the inconvenience and thank you for your feedback and for giving us the opportunity to make things better.

Posted 2 years ago

“Ordered the largest "Belle in Black" bouquet for UK niece's 50th birthday. Black being the point. Will try and find option to upload pic of what I ordered, and what was received - pretty enough bouquet but small, pink, and the roses were dead on day two. After complaint they agreed there was a 'quality control issue' and gave me a $20 credit. Sending a consolation bouquet and will see what arrives, but this was definitely an epic disappointment.”

Helpful Report

Posted 2 years ago

Rachel, thank you for taking the time to give us feedback on your experience with Haute Florist. We apologise for the fact that the bouquet that you ordered for your niece's 50th birthday didn't meet the expectations you had, in particular for the size, colour and condition of the roses. We are sorry that the quality control issue we had did not live up to our usual standard. This has been fed back to our Florist Manager. Warm regards, Tom

Posted 2 years ago

“You sent the wrong card addressed to a couple for their retirement ! Whereas mine was for a birthday gift! I’m not sure whether you sent the correct plant as well! The plant I ordered was a peace lily whereas the photo my friend sent me looked like a small peace lily with lavender. Well what can I say !!!!”

Helpful Report

Posted 2 years ago

Thanks so much for taking the time to let me know about your experience. I'm sorry to hear that the wrong card was sent and that the plant doesn't seem to be the same as the one you ordered. We certainly want to make sure that everyone is happy with our services. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 2 years ago

“The few white roses that were in there were in pretty poor condition. Browning at the edges”

Helpful Report

Posted 2 years ago

Thank you so much for your valuable feedback on Haute Florist, Penny. We really appreciate the time you took to let us know about your experience. We regret that the few white roses were in such poor condition, and we apologize for the disappointment caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can look into this for you? Best wishes, Katie

Posted 2 years ago

“When phoning customer service the person sounded like they were in a cave it was that hard to hear them! Also how can you lose flowers in transit then they arrive overall was quite poor and wont be going again👍🏻”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback about Haute Florist. We appreciate you taking the time to share your experience. We're sorry to hear that our customer service was hard to hear and that the flowers didn't make it in time. I have located your order and can see that a fresh order was arranged. Warm regards, Tom

Posted 2 years ago

“Bad service, flowers were good I understand but trying to contact them and have any communication was just rubbish”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, Wendy. We appreciate your feedback and apologise for any issues you encountered while trying to contact our business. We strive to provide the best service and are thankful that you still liked the flowers you received. I will feed this back to the relevant departments. Best wishes, Katie

Posted 2 years ago

“I paid £54 for a bouquet of blue and white flowers. When I arrived at my friends’ house in Castlerock, N Ireland this afternoon where you had delivered the flowers yesterday, I was NOT impressed. They were not blue but pink. 3 of the roses couldn’t be used because they were dying and others won’t last more than a day or two. You are delivering some to Belfast on Wednesday and I sincerely hope they will be better.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ann. It is really appreciated that you took the time out of your day to let us know about your experience. We are really sorry to hear that your experience with us was disappointing; our goal is to provide a perfect experience for all of our customers. I have located your order and can see that the bouquet ordered was pink and white, the Paris bouquet. We do apologise if this was not intended. Best wishes, Katie

Posted 2 years ago

“The flowers although nice were not delivered on the requested date even though I paid additional delivery. This was very disappointing as they were a gift in special circumstances. I feel as if the replies I received were very general and did not address my personal concerns. I'm afraid to say I won't be using Haute Florist again.”

Helpful Report

Posted 2 years ago

Thank you so much for your honest feedback on Haute Florist. We are truly sorry that the flowers were not delivered on the requested date, even though you paid for the additional delivery. We understand this was very disappointing as they were a gift in special circumstances. We are also very sorry that you felt the replies were general responses, not personal ones. I will feed this back to the appropriate department. Warm regards, Tom

Posted 2 years ago

“The reason for less stars is because the flowers I sent to my sister were a day late. The flowers themselves were lovely but I thought that flowers would have been delivered on the requested day. I suspect that it was probably the Royal mail that caused the delay but I expected that the flowers would have been dispatched in time or earlier to ensure they either arrived on time or a little bit early ( preferable to being late,) as they were ordered in time to allow this. Having said that, my sister loved the flowers and when my daughter sent flowers for next day delivery to me they arrived early the next day.”

Helpful Report

Posted 2 years ago

Thank you for telling us about your experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 years ago

“Delivery came late and already seem to be dying after 2 days.”

Helpful Report

Posted 2 years ago

Thank you so much for the feedback about Haute Florist! We really appreciate you taking the time to let us know about your experience. We apologise for the late delivery and that the flowers seem to be dying after only two days. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 2 years ago

“I was disappointed with the flowers. There were too many of the yellow and white flower. It just looked like they filled up with whatever they had bulk of.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Tonya. We are sorry for the disappointment caused while using our services on this occasion. I will feed this back to our Florist manager. Best wishes, Rosie

Posted 2 years ago

“Disappointing. Royal Mail attempted delivery at the wrong address, so ultimately the flowers arrived 2 days late for my mum’s birthday (so also 2 days less fresh). Clearly this wasn’t Hautes fault, but they showed no interest when I contacted them. I wouldn’t use them again.”

Helpful Report

Posted 2 years ago

Thank you so much James for your feedback on Haute Florist. We really appreciate that you took the time to let us know about your experience. We apologize for the fact the Royal Mail attempted to deliver your order to the wrong address and it arrived 2 days late for your mum's birthday. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 2 years ago

“There's lots of competitors in this market, so you may be wondering if you should use Haute? Don't bother, they won't deliver on time; just use a decent local florist. I ordered on a Friday for delivery on Sunday, at cost, they happily accepted the order, but then contracted Royal Mail who didn't deliver till Tuesday. 95th birthday missed. Only two stars as apparently the recipient liked the flowers.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 years ago

“Unfortunately my flowers came and some were brown and wilted”

Helpful Report

Posted 2 years ago

Thank you so much, Nick, for taking the time to provide feedback about your experience with Haute Florist! I am sorry to hear that some of the flowers you received were brown and wilted-- that's not the level of quality we strive for. I have located your order and can see that our customer service team is looking into this for you. Best wishes, Katie.

Posted 2 years ago

“First time ordering and birthday flowers arrived late. Will not use again.”

Helpful Report

Posted 2 years ago

Thank you so much, Fiona, for taking a moment to let us know about your experience. We are sorry that your first time ordering with us did not live up to our usual high standards and this birthday gift arrived late. We are truly sorry about that and for any disappointment or upset caused. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 2 years ago

“Beautiful flowers as they arrived, however 24 hours later looking sad”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. We apologise for this issue you have experienced with the bouquet received. We would like to resolve this issue for you. Please can you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with 'Review' in the subject along with your order number so that I may look into this issue for you? Kind regards, Laura

Posted 2 years ago

“As the recipient of surprise birthday flowers, I am unlikely to recommend this company to anyone. I have never recieved flowers in such a poor state ever. I'm sorry my friend spent her money. No support in the box , damaged leaves, wilting leaves, and brown edges on the roses. This was the 2nd attempt to get it right....Dont waste your money.......”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We apologise that the bouquet received is unsatisfactory. We would like to resolve this issue for you. Could you please email us some photos at enquiries@hauteflorist.co.uk with 'Review' in the subject so that we may look into this further? Best wishes, Laura.

Posted 2 years ago

“Delivery was late by a day when it’s a birthday that’s unacceptable ! Said they can’t guarantee delivery on chosen day But tell me that when it’s all ordered and Paid and already late ! Would NOT use again so many other reliable eflorists to chose from”

Helpful Report

Posted 2 years ago

Hello Cindy, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for any disappointment or upset caused. Best wishes Rosie

Posted 2 years ago

“Ordered flowers 2 days in advance and paid for specific day delivery.. very disappointed that flowers were not delivered on time for my nans birthday. She did say they were beautiful when they arrived a day late”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I will feed this back to our Dispatch Manager. Warm regards Tom

Posted 2 years ago

“The flowers are fresh and the medium bouquet is a very good size. The personalized card looked great as well. What was not good was the fact that I have not received any email that the order was delivered, no heads up, nothing. The flowers were delivered a day later after on the website I mentioned clearly the date. The surprise was good but it was late.”

Helpful Report

Posted 2 years ago

Hello Ancuta, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will raise this with our Dispatch Manager. Best wishes Katie

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,952 reviews