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Haute Florist Reviews

4.7 Rating 27,446 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 3rd May 2024

Karen Pettengell

Haute Florist 5 star review on 3rd May 2024

Philippa Lowram

Haute Florist 5 star review on 1st May 2024

Haute Florist 5 star review on 1st May 2024

3497

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“-Your website is too intrusive and forces you to open an account when you do not want to. -Your chat service was non-responsive. -The voucher I was sent on 10th October has no expiry date on it and yet when I tried to use it I am informed it has expired. I hope the flowers I have just sent were as nice as the ones I received which is the only reason I persevered with your ordering system. Not a great experience”

Posted 1 year ago

Hello Mrs Bellord, Thank you for your review. We are very sorry to hear that you were dissatisfied while using our services on this occasion. This is so saddening to hear. We will feed this back to the relevant departments to be looked into. Warm regards Tom

Posted 1 year ago

“Hi the flowers were not as nicely presented as that shown on the website.”

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. We will pass this feedback on to our Florist Manager. Best wishes Katie.

Posted 1 year ago

“Very disappointed with the size and it looks totally different from the photo .”

Posted 1 year ago

Hello, Thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. We will feed this back to the relevant departments to be looked into. Best wishes Katie

Posted 1 year ago

“Regrettably my experience was not Haute. Flowers arrived wilted hugely embarrassing to me as a hostess gift. Hostess had thrown out five roses as droopy and my email about ooor quality remains unanswered. Delivery was also an issue as seconds after order was placed, I tried to take advantage of promised next day but by the time chat answered they insisted delivery was then same day. So disappointed.”

Posted 1 year ago

Hello, thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. This is incredibly disappointing to hear. We have located your order and can see that this has been resolved with our Customer Support department. Warm regards Tom

Posted 1 year ago

“I ordered flowers on Thursday22nd September 1pm. Had confirmation of order & detailed order. Royal mail message to say parcel ( flowers) had been recieved from Prestige gifting & would be delivered friday 23rd between 8-53am & 12-53pm. Following day friday 23rd had message from Royal mail confirming parcel (flowers ) were on their way. Same day yet another email from Royal mail saying sorry parcel had to be rerouted, but was on it's way. Sent email to Haute florist to find out what was going on & received message back with automated response for possibility of delay. Another email from prestige gifting saying they use 3rd party courier who organise there own round deliveries & have no control over it. No flowers arrived that day . On Saturday 24th 2 messages saying they would be delivered that morning. They were, but I ordered the large pink bouquet, & Autumn one was sent, which didn't seem to have anymore flowers in than the medium one in the photo. Some were turning brown, which is to be expected the time they were boxed up. Disappointed in the courier service, & the stress it caused both families waiting in all day. For that reason I only give a low score.”

Posted 1 year ago

Hello Jacqueline, Thank you for your review, we are sorry to hear this was your experience on this occasion. I would personally like to help resolve this for you. We have located your order and personally emailed you to help resolve the issue caused. We are sorry for any upset caused. Kind regards Rosie

Posted 1 year ago

“Haute florist used to be good ! Good value flowers for good prices. However recently the flowers have not been great and they don’t give you a big bunch like before even when you order “large” disappointed.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the incorrect size bouquet was received on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“The quality of the blooms I received in a bouquet of double lilies was very good, the number of stems in the bunch did not nearly compare to the photograph on the website Despite pointing this out to the supplier I they were reticent to admit it”

Posted 1 year ago

Hello Pamela, Thank you for your review, we are sorry to hear this was your experience on this occasion. I would personally like to look into this for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Disappointing. I have used Haute Florist previously and have always been really pleased with the service and flowers. This time, however, I paid for next day delivery but the florist used Royal Mail, who had a publicised strike next day, as the courier. The flowers were not therefore delivered next day and were not as fresh as they should have been having been sat in the Royal Mail depot for 24 hours. I did call to complain and was offered a refund on the delivery charge, nothing more. Very disappointing. I cannot understand why Haute used Royal Mail for a next day delivery knowing there was a next day strike.”

Posted 1 year ago

Hello MRS J WHITFIELD, Thank you for your review, we are sorry to hear our courier service has let you down on this occasion. I would like to help rectify this for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Flowers died within 4 days. Delivered on 23rd August and by the 27th August they were dead or dying. Sent a photo to the company (Prestige Gifts Ltd) to be told that as I didn't let them know within 3 days a refund was not possible. Presumably they are used to flowers dying within 3 days? They offered me a £15 voucher for a future purchase with their company. Why would I use them again if their flowers can't even last 4 days”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear this was your experience on this occasion. I would personally like to look into this further for you. I have located your order and personally emailed you to help resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 1 year ago

“The flowers I ordered were for a birthday gift and they was nearly dead when they got here, not exactly what someone wants to receive as a gift.”

Posted 1 year ago

Hello Danielle, Thank you for your review, we are sorry to hear the bouquet you ordered was not able to be enjoyed on this occasion. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Had some flowers from my daughter but they were not in good condition the carnations were brown and roses were drooping, even after trimming and having a drink still not good, I did email haute as I didn't want to tell my daughter, but as it was after 3 days they would not do anything”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the bouquet your daughter had gifted you were not able to be enjoyed on this occasion. I would personally like to look into this further for you. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Rosie

Posted 1 year ago

“Flowers deleivered did not represent the photo of the flowers ordered.”

Posted 1 year ago

Hello Rebecca, Thank you for your review, we are sorry to hear the flowers you received were not enjoyed on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Flowers arrived day after selected date for them to arrive so missed my nans birthday. Nan said the flowers didn't look too great on arrival.”

Posted 1 year ago

Hello Charlotte, Thank you for your review, we are sorry to hear there was a delay in your order being received. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“I’’m disappointed by the size of the bouquet, to be honest. I had opted for a the next size up, but from the picture my friend sent, it looked like the ‘standard’ one. The flowers were good quality but there wasn’t the mix shown in the picture on your website, with an over-dominance of Calla lilies. Was a shame as this was a welcome home bouquet for someone coming out of hospital. For the price £45.50 plus the cost of delivery I don’t think I got the value I thought I would.”

Posted 1 year ago

Hello Val, Thank you for your review, we are sorry to hear the incorrect size bouquet was delivered on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“If this was a very large Bouquet then I would hate to order a small or standard one.”

Posted 1 year ago

Hello Stephen, Thank you for your review, we are sorry for the incorrect size bouquet being delivered on this occasion. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 1 year ago

“the flowers are cute the first day it arrived. I am not sure if its because of the weather or not that night we've immediately followed the instructions on setting it in the vase. It went so bad with dull color. I would like to have an explanation on this as my friend also ordered another bouquet from another shop , it went pretty well with fresh color”

Posted 1 year ago

Hello Sam, Thank you for your review, we are sorry to hear the bouquet you ordered was not able to be enjoyed on this occasion. We would like to into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“The flowers are good but they promised next day delivery but this didn't happen. They should have been delivered on a Sunday but instead came on the Monday looking a little tired.”

Posted 1 year ago

Hello Roland, Thank you for your review, we are sorry to hear the order you had placed with us was delayed in arrival. I have located your order and can see that our customer service team is looking into helping resolve this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Flowers were lovely on arrival but didn’t last even 5 days which is disappointing.”

Posted 1 year ago

Hello Emma, Thank you for your review, we are sorry to hear the bouquet you ordered was not able to be enjoyed on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Delivery fine and on time. Flowers quality are really poor. Delivered Monday, by Thursday before they have fully flowered the Lillys are brown and dead. Very disappointing. Want a refund please.”

Posted 1 year ago

Hello Simon, Thank you for your review, we are sorry to hear the bouquet did not bloom on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“I bought this specific plant because it was supposed to arrive the specific day I chose (and that the website let me choose). One day later, I receive an email saying the plant will arrive 1 day after I had chosen (without any explanation). So the plant arrived one day AFTER my friend’s birthday (if i’d had known, I would have chosen a different plant. I chose this one so it could arrive on time). But not only that, my friend received the plant and the soil (and plant) were completely out of the planter. Quite disappointed to be honest.”

Posted 1 year ago

Hello Valentina, Thank you for your review, we are sorry to hear there was a delay in your order being received and the planter being damaged on arrival. I would like to look into this further with our dispatch manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

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Haute Florist is rated 4.7 based on 27,446 reviews