Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“The large bouquet of Country wild flowers I ordered recently was not only disappointingly small but poor quality too! They barely lasted 3-4 days (the picture she sent me showed flowers that were wilted and dry - not worth the £59.00 I paid for them!”

Helpful Report

Posted 1 year ago

Hello Vinny, thank you for taking the time to leave a review. We are so sorry to hear about the quality and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. A member of our customer support team has now contacted you to resolve this issue. Kind regards, Tom.

Posted 1 year ago

“There communication if an error happens is slow and then can't be avoided ... however the reason I didn't give 1 star was because eventually the person I brought flowers for contacted them and finally got through ... then they sent a new Bach of flowers out which was a good recovery ... however the flowers which I upgraded to a large look alot smaller than something you would get from like the likes of interflora. Then the worst thing they didn't even last 3 days ... yet the roses she brought from Asia are still very much alive 9 days later ... sorry to say I won't be using them again”

Helpful Report

Posted 1 year ago

Dear Paul, thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We truly appreciate your honest review. We sincerely apologise for the issue you faced with our communication. We understand that a slow response can be frustrating, and we apologise for any inconvenience caused. We continuously strive to improve our response time to ensure better customer service in the future. We are also sorry for any disappointment caused by the flowers received. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Very disappointing as the flowers were going over by the time they were delivered”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and willingness to let us know about your concerns. We sincerely apologise for the disappointment you experienced with your delivery. We understand how frustrating it must have been to receive flowers that were already starting to go over by the time they arrived. This falls far below the high standards we aim to deliver at Haute Florist, and we deeply regret any inconvenience caused. To ensure that we address this issue appropriately, we would like to kindly ask you for some further details. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Pictures looked nothing like what I ordered, not even the same colours. I notified the company of this and they didn't even bother to reply”

Helpful Report

Posted 1 year ago

Hello Stacey, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We truly appreciate your effort in letting us know about your dissatisfaction with the product, and we sincerely apologize for the disappointment caused. We understand how important it is for the flowers to match your expectations, especially regarding their appearance and colors. It is truly regrettable to hear that the pictures did not accurately represent what you were expecting. Please accept our apologies for any confusion or inconvenience caused by this discrepancy. A member of our customer support team has now contacted you regarding this issue. Kind regards, Tom.

Posted 1 year ago

“I Was very disappointed with the latest bouquet I ordered for my sister. It was nothing like the photo. Her bouquet looked very small and certainly wasn’t worth the £40 that I had spent on it. A real let down sadly”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Haute Florist. We truly appreciate your valuable feedback, as it allows us to continuously improve our services. We apologise for the disappointment you encountered with the latest bouquet you ordered for your sister. It is disheartening to hear that it did not meet your expectations and that it appeared significantly smaller than the photo showcased. We would like to look into this for you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I was a recipient of 2 bunches of flowers from this retailer. In both cases several flowers were dead on arrival. Other species lasted a couple of days. Given the species included, they were probably from Africa, thus adding air miles. The reason I received 2 separate bunches was because I sent a photograph of the first to the sender who then complained to Haute that these were not the ones they ordered. Haute sent a second bunch free to compensate. Haute’s marketing is very upmarket, but watch out for your use of apostrophes. Unfortunately, the website does not reflect the quality of the product.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to address any concerns. Please accept our sincere apologies for the disappointment caused by the condition of the flowers upon arrival. It's disheartening to hear that several flowers were dead and did not last as long as expected. We understand how frustrating this must have been for you. Regarding our marketing and the use of apostrophes, we appreciate your observation and will certainly take it into consideration for future improvements. Once again, we genuinely appreciate your feedback and the time you took to share your experience with us. Warm regards, Rosie

Posted 1 year ago

“Disappointed in a word… only got them Friday, spent £40 and they are starting to die already after 3 days”

Helpful Report

Posted 1 year ago

Dear James, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value customers like you who help us improve. We apologise for the inconvenience caused by the flowers you received. We understand how frustrating it can be to have them starting to wither after just a few days. Our aim is always to provide fresh and long-lasting flowers, so we are genuinely sorry that we fell short of your expectations. I have located your order and can see that a fresh bouquet has been arranged. Warm regards, Rosie

Posted 1 year ago

“Received and also purchased few times from Haute Florist and always has been perfect. However was disappointed with the quality and outcome this time with one flower totally snapped off and looked like it was just placed on top and some of the others slightly browning) Got in touch to send my order back and have a perfect new bouquet sent again to my mum but they wouldn’t and offered £10 credit instead. Will not be ordering again unfortunately with customer service unable to resolve the problem. I didn’t not want a refund or a form of credit I just wanted the order resent and the original order to be sent back to Haute Florist. :(”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and we sincerely apologise for the quality issues you encountered with your recent order from Haute Florist. We are truly sorry that one of the flowers was snapped off and that some of the others were slightly brown. We understand how disappointing this must have been for you, especially considering your past positive experiences with us. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warmest regards, Tom

Posted 1 year ago

“Not happy at all. This was the first time buying from this website but never again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We appreciate your honesty and value your input as it helps us to continually improve our services. We are sincerely sorry to hear that your first experience with our website did not meet your expectations. It is truly disheartening to hear that you were not satisfied with your purchase. We understand how important it is for every order to be perfect and we apologise for any inconvenience caused. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and advising further on this? Best wishes, Katie

Posted 1 year ago

“Flowers were sent out on Tuesday evening but didn't arrive until Saturday. The flowers were in a bad state and couldn't be used (they were intended as a gift). It's just a reminder to be wary of letterbox flowers and Royal Mail, which is a pity because the flowers looked like they were lovely.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your valuable feedback about your experience with Haute Florist. We deeply apologise for the inconvenience caused by the delayed delivery of your flowers, which arrived in poor condition. We understand that this was meant to be a gift, and we regret that we did not meet your expectations in this regard. We are sorry for any disappointment or frustration this may have caused. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

“I was a little disappointed with the size of the bouquet, as I’d paid extra for the medium bunch and was relieved I’d upgraded, my wife would’ve been very disappointed with the small bouquet, if the medium was half the size of the picture! (perhaps your pictures should state which size they represent?) but even more disappointingly, several of the flowers were broken or already wilting, one of the roses already brown on the edges of the petals & one of the lillies, the ‘highlight’ of the bunch, was snapped 5” up the stem so had to be cut too short. I was trying to make my wife feel better as she was facing her mother’s funeral and, though she was pleased to receive flowers, she was disappointed in their condition and I was disappointed at the value for money, particularly as I’d had a discount, yet still don’t feel I had my money’s worth.”

Helpful Report

Posted 1 year ago

Dear Neil, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the disappointment you and your wife experienced with the size and condition of the bouquet. We understand how important it is to accurately represent our products, and we apologise if our pictures did not clearly indicate the size of the bouquet. We will certainly take your suggestion into consideration and work on improving our visual representations. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Rosie

Posted 1 year ago

“Delivery was late! I had to call Royal Mail to make sure they even delivered it @ all! Claimed the recipients weren't home on the 1st attempt but I know for a fact that they were home all.day as they are recently bereaved & that's what the flowers were for, it was a very expensive bouquet of flowers which looked much smaller than the pics only 9 flowers and I paid £10 xtra for the large! They didn't arrive until late the next day! Too late The sengiment was lost & I paid extra for tracked next day delivery for nothing! Very disappointing”

Helpful Report

Posted 1 year ago

Dear Mimi, We would like to sincerely thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your opinion. First and foremost, we would like to apologise for the inconvenience you experienced with the delivery of your bouquet. We understand how important timely and accurate delivery is, especially in a situation like yours where the flowers were meant to convey sentiments during a difficult time. We apologise for any confusion caused by the claim that the recipients were not home during the first attempt. We understand that this must have added frustration to an already challenging situation. It is our utmost priority to provide a seamless and reliable delivery service, and we are disappointed to hear that this was not reflected in your experience. Once again, we genuinely appreciate your feedback and the opportunity to address these issues. We will do everything in our power to rectify the situation and ensure that your future experiences with Haute Florist exceed your expectations. Thank you for your understanding and for giving us the chance to improve. Warmest regards, Katie

Posted 1 year ago

“Less than 24hrs after receipt of bouquet 2 of the 4 roses 🌹 remain in bud with droopy heads. So v disappointing. First time using this service & not one I could recommend as quality not assured. Such a shame as this had the initial appearance of a strong bunch.”

Helpful Report

Posted 1 year ago

“The Delivery Driver knocked once and left the box on the doorstep without waiting for the recipient to open the door The bouquet was not worth the money spent (£50)”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Haute Florist. We truly appreciate your honesty and your willingness to share your thoughts with us. We sincerely apologise for the inconvenience caused by the delivery driver's actions. It is certainly not the level of service we aim to provide. We will definitely address this issue with our delivery team to ensure that such incidents do not happen again in the future. Additionally, we understand your disappointment regarding the value of the bouquet compared to the amount spent. We strive to offer our customers the highest quality floral arrangements that exceed expectations, so we are truly sorry that the bouquet did not meet your satisfaction. Once again, thank you for sharing your feedback with us. Warm regards, Rosie

Posted 1 year ago

“Ordered flowers and paid £60 for my sister’s birthday and they arrived a day late! Very disappointing… If I had known there was a get out clause for the company then I wouldn’t have ordered from them in the first place! Complained and was told that I should read the terms and conditions and that it wasn’t guaranteed at all..”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 year ago

“Over priced for the size of I can be honest. I'd expect more . Very nice actual flowers, but underwhelmed as a present for someone”

Helpful Report

Posted 1 year ago

Hello Ophelia, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. Kind regards, Tom.

Posted 1 year ago

“Ordered flowers for Valentines Day. The flowers were OK although the roses didn't last long. However they weren't delivered on Valentines Day as ordered, they were left on the doorstep the day before. Interesting approach to reviews as well, if you click the positive view in their email requesting feedback it brings you to this page, if you chose any of the other options it creates an email to send to them - not an entirely honest way to get feedback on this site, so don't be surprised if the reviews are better than the servce.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. We appreciate your feedback and will pass this onto the correct department. Kind regards, Tom.

Posted 1 year ago

“Good day. I write this feedback to you as the bouquet I ordered online , the one from your website picture, is not what I received! The bouquet received had less flowers and did not look as the one I bought from your website!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent purchase from Haute Florist. We appreciate your honesty and it is through feedback like yours that we can strive to improve our services. We sincerely apologise for the discrepancy you experienced with the bouquet you received. It is disappointing to hear that it did not meet your expectations and differ from the image displayed on our website. This is certainly not the level of service we aim to provide. I can see that our customer service team are awaiting photos of the bouquet to be able to look into this for you. Once again, we sincerely apologise for the inconvenience caused and appreciate your understanding. We are committed to making improvements based on your valuable feedback. Thank you for choosing Haute Florist, and we look forward to hearing from you soon. Best regards, Rosie

Posted 1 year ago

“Paid for next day delivery buy flowers did not arrive until the following day and spent 1.5 days in transit - not ideal when you are buying them as a gift for someone else! Customer care team advised that in some case in remote areas delivery can take longer than advertised. According to T&Cs Aberdeen is not classified as a remote area though.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Totally disappointed, wentf or the larger bouquet and the small one arrived”

Helpful Report

Posted 1 year ago

Dear Tish, thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We truly appreciate customers like yourself who provide us with valuable insights to improve our services. We want to start by saying how sincerely sorry we are for the disappointment you experienced with the delivery of your order. We understand how important it is for our customers to receive exactly what they had envisioned, especially when opting for a larger bouquet. Rest assured, this is not the level of service we strive for, and we extend our deepest apologies for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews