Disappointing overall experience. Purchased summer bouquet for anniversary gift but Royal Mail managed to miss delivery by 2 days. Whilst flowers were well boxed, they didn’t cope well with the delay and finally arrived wilted, drooping and petals dropping. Advised Haute florists, purely for information but got standard response about delivery being outside their control. Not the best customer service. So overall result was poor value. Late delivery from their chosen partner, flowers well past their best, disappointed customer… Toby - Huntingdonshire.