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Haute Florist Reviews

4.7 Rating 27,568 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,568 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 15th May 2024

Haute Florist 5 star review on 15th May 2024

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Haute Florist 5 star review on 13th May 2024

Haute Florist 5 star review on 12th May 2024

Milena Szczepanik

3512

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers are cute the first day it arrived. I am not sure if its because of the weather or not that night we've immediately followed the instructions on setting it in the vase. It went so bad with dull color. I would like to have an explanation on this as my friend also ordered another bouquet from another shop , it went pretty well with fresh color”

Posted 1 year ago

Hello Sam, Thank you for your review, we are sorry to hear the bouquet you ordered was not able to be enjoyed on this occasion. We would like to into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“The flowers are good but they promised next day delivery but this didn't happen. They should have been delivered on a Sunday but instead came on the Monday looking a little tired.”

Posted 1 year ago

Hello Roland, Thank you for your review, we are sorry to hear the order you had placed with us was delayed in arrival. I have located your order and can see that our customer service team is looking into helping resolve this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 1 year ago

“Flowers were lovely on arrival but didn’t last even 5 days which is disappointing.”

Posted 1 year ago

Hello Emma, Thank you for your review, we are sorry to hear the bouquet you ordered was not able to be enjoyed on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Delivery fine and on time. Flowers quality are really poor. Delivered Monday, by Thursday before they have fully flowered the Lillys are brown and dead. Very disappointing. Want a refund please.”

Posted 1 year ago

Hello Simon, Thank you for your review, we are sorry to hear the bouquet did not bloom on this occasion. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“I bought this specific plant because it was supposed to arrive the specific day I chose (and that the website let me choose). One day later, I receive an email saying the plant will arrive 1 day after I had chosen (without any explanation). So the plant arrived one day AFTER my friend’s birthday (if i’d had known, I would have chosen a different plant. I chose this one so it could arrive on time). But not only that, my friend received the plant and the soil (and plant) were completely out of the planter. Quite disappointed to be honest.”

Posted 1 year ago

Hello Valentina, Thank you for your review, we are sorry to hear there was a delay in your order being received and the planter being damaged on arrival. I would like to look into this further with our dispatch manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“My partner sent me a box of the ‘ Grand Gesture’ roses for my birthday. They were beautiful upon arrival and I followed the care instructions however after 3 days the entire box of roses filled with mould. I am very disappointed considering the cost of this box. Would not recommend as it’s been a complete waste of money.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the bouquet you received as a gift for your birthday didn't live the life expectancy the bouquet should. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Katie

Posted 1 year ago

“Unfortunately roses were already starting to wither. Leaves/stems were bent when received. Really disappointed 😞”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the bouquet you received was damaged in transit. I have located your order and can see that one of our customer service team is looking into resolving this for you. we are sorry for any upset caused. Warm regards Katie

Posted 1 year ago

“Unfortunately roses were already starting to wither. Leaves/stems were bent when received. Really disappointed 😞”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the bouquet you received was damaged in transit. I have located your order and can see that one of our customer service team is looking into resolving this for you. we are sorry for any upset caused. Warm regards Katie

Posted 1 year ago

“Ordered these for delivery on a certain day paid the £4 grantee but they arrived the day after so Royal Mail had kept them in there depot rather than delivering”

Posted 1 year ago

Hello Kate, Thank you for your review, we are sorry to hear your order was not delivered on the selected day chosen. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 1 year ago

“Ordered some stunning flowers but when they were delivered they were nothing like the picture for the item i ordered. Much much smaller and missing half of the flowers. Haute Florist did originally agree to immediately rectify, then followed up with another email saying they couldn't deliver for another 5 days. Clearly rectifying their mistake was not of high importance. Would certainly not recommend.”

Posted 1 year ago

Hello Emma, Thank you for your review, we are sorry to hear the bouquet you ordered was delivered in the incorrect size. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Tom

Posted 1 year ago

“Upsetting first birthday in the family and that too her 30th I had expected a bigger bunch but 9 flowers two were buds and two were fully blossomed bouquet much smaller than I had imagined. Even smaller than medium pictured.”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the incorrect size bouquet was received. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 1 year ago

“Flowers were supposed to be delivered on 14th May they were delivered on 16th May”

Posted 2 years ago

Hello Mrs Stevenson, Thank you for your review, we are sorry to hear there was a delay in your order being delivered. This is very upsetting to hear. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Goods arrived on time very badly packaged and in poor condition”

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your order was in poor condition on arrival from them not being packed correctly. This is upsetting to hear and I have passed this onto my florist manager for you. I have located your order and I can see that one of our customer service team has arranged a resend of the order as an apology. We are sorry for any upset caused. Warm rgards Katie

Posted 2 years ago

“Got tracked delivery via Royal mail on time. Packing is best I have ever seen. I have ordered Vase as Add On, but that is missed due to packing error. Customer service is good as I quickly got refund for missed vase. Flowers bouquet is not as densed as shown in the photo on website. For my Rose & Oriental Lily bouquet rose flower already started wilting before Lilly bloomed. I have followed instructions and kept plant in sufficient water with supplied plant food. I had similar delivery from other Florist and flowers were fresh and blooming for a week. Not happy with bouquet.”

Posted 2 years ago

Hello Pulak, Thank you for your review, we are sorry to hear the vase you had added to the order was missing and we are grateful to hear our customer service team were able to help. It is disappointing to hear that your recent flower order has not been enjoyed as much as we would like to hear. We would like to into this further for you with our florist manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I ordered tete a tete daffodils in a bowl with chocolate Eggs added - and instead my sister received a green hydrangea. Not what I ordered at all for Easter/”

Posted 2 years ago

Hello Susan, Thank you for your review, we are sorry to hear the incorrect plant was delivered. we certainly want to look into this further for you and your recipient. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I’ve always ordered from yourselves but the Purity flowers that I ordered this week were very disappointing. They looked so squashed & dishevelled”

Posted 2 years ago

Hello Miss Brook, Thank you for your review, we are sorry you were disappointed with the bouquet you received on this occasion. We would like to look into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Purchased the Majestic for £100 but after 3days I lost half the flowers. They did make a great impression on arrival but quickly wilted away. Sadly won’t be ordering again.”

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your recent flower order was not enjoyed on this occasion. we aim to provide our customers with a high expectation from placing the order to receiving the order. This is upsetting to hear that on this occasion you had a disappointing one. We would like to look to into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Delivered to wrong street. No response to my enquiry email and there was no phone number. Luckily someone from the wrong house brought the delivery round to my mum the next day. I have given 2 stars as my mum loved the flowers.”

Posted 2 years ago

“I'm 50/50 with the company their usual flowers e.g Country Wild garden were outstanding when purchased for a birthday however I feel they lack when it comes to occasions. I ordered a bunch for Mother's Day which looked outstanding and full on their website photos. I usually upgrade to large with their flowers however it wasn't an option for this particular bunch so I expected to receive what was displayed in the photo... However I received a tenth of a bunch by the looks of it. Barely a rose in sight however the roses I did have were already starting to die. I'm yet to receive an email regarding my complaint - I would order again just not for occasions. Haute should stick to its usuals and avoid occasions. I was left out of pocket having to buy more bunches as the bunch received was not acceptable for an amazing mother and grandmother on a special day.”

Posted 2 years ago

“I bought a bouquet for my Mum on Mothers Day and I was left completely disappointed with it. When it arrived all the flowers were open with wilted petals and some of the carnations heads had snapped off. I spoke to customer service and they said it was completely normal. What was delivered to my Mum was not worth the money I spent, the only positive was that they arrived on Mothers Day.”

Posted 2 years ago

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Haute Florist is rated 4.7 based on 27,568 reviews