Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,958 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 11th July 2025

AD HIGGS

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3786

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Of the eleven lilies in this bouquet only one has opened during the 12 days after receipt. Very disappointing.”

Helpful Report

Posted 2 years ago

Hello Keith, Thank you for your review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. I have located your order and contacted you via email. Best wishes Ellie

Posted 2 years ago

“Have been using Haute to send flowers from Australia for my mum for a while. Feeling a bit disappointed with the quality of these ones. The petals are droopy already.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We're really sorry to hear that your experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! Whilst it is always our mission to make sure that we are sending out flowers of the best quality possible, as flowers are a fresh product on rare occasions things can go wrong. I will feed this back to our Florist manager. Best wishes Rosie

Posted 2 years ago

“Super dissapointed with my product ot was a 1/4 of the size very under developed and if im honest made me sad and was gutted when my mum rang me to say she'd recived it and discribed it only have it 2 stars because of the delivery time was spot on But gutted over all with it”

Helpful Report

Posted 2 years ago

Hello James, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. I have located your order and can see that our customer service is awaiting your response to look into this for you. Best wishes Rosie

Posted 2 years ago

“I wasn’t impressed with the flowers - much smaller than expected, didn’t match photo on website at all and disappointed not to receive any update on item having been dispatched so I had no idea if flowers were received by the recipient. I had to follow up on the life chat via the website where I got the Royal Mail tracking.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We are also so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards Tom

Posted 2 years ago

“The bouquet was well packed and delivered on time, however the bouquet was much smaller than expected. The three roses within the bouquet were irreversibly droopy. This bouquet was for my 91year old mother on law who was upset because she knew I would be disappointed. I would have got a better bouquet from my local supermarket.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Rosie

Posted 2 years ago

“Very disappointed as you sub contract to Prestige flowers which are poor at best. Item arrived late.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“Easy to order and arrived in UK on time but didn't look anything like the pic of Paris bouquet. Bit disappointed when I saw what was delivered. Think I will go back to M&S in future.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. I am very sorry to hear that you felt that the flowers did not resemble the images online and for any upset this has caused. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes Rosie

Posted 2 years ago

“Website old fashioned and poor user payment.”

Helpful Report

Posted 2 years ago

Hello Christian, Thank you for your feedback. I will feed this back to our Development team. Best wishes Katie

Posted 2 years ago

“£40 Flowers which look like £10 from the supermarket?! Wont be using Haute again!”

Helpful Report

Posted 2 years ago

“Sent me roses that were already dying and it’s Feb 20, 2023 & roses are already completely dead. Never buying from you guys again! Only nice thing was the hat box was in good condition.”

Helpful Report

Posted 2 years ago

“I have yet to have confirmation that the flowers I ordered for Valentine's day were delivered. So I can't answer the rest of your questions.”

Helpful Report

Posted 2 years ago

“Flowers didn’t arrive as promised. They arrived in the evening of the following day. Very disappointing.”

Helpful Report

Posted 2 years ago

“I was under the impression the flowers would be arriving in a vase, not in a box , the flowers were really dry and the outer leaves had shrivelled up, not impressed and will not be using Haute Florists again.”

Helpful Report

Posted 2 years ago

“It's a shame, as the flowers do not look anywhere near as good as the photos. The photos show live, vibrant, full flowers. Abd this wasn't what was received. A real shame.”

Helpful Report

Posted 2 years ago

“To be honest not great lads, I paid extra for it to be delivered in Sunday 12th and it's now only going to be delivered on the 14th while my girlfriend is out so will miss the delivery.”

Helpful Report

Posted 2 years ago

“Very disappointed, paid extra for the medium flowers but the quantity and quality wasn’t that great. Ordered a box of chocolates that was missing. Difficult to find how to contact haute. Eventually offered a credit on my account which I Was not happy about. This was purchased as a gift, very disappointed. Will not use again :(”

Helpful Report

Posted 2 years ago

“Not good arrived late terms and conditions on NI deliveries not clear and customer service unwilling to refund even though I had to go to a local florist instead due to needing flowers for special Occasion. Flowers themselves when they did arrive were unimpressive and small for the price.”

Helpful Report

Posted 2 years ago

Hello Lauren, Thank you for taking the time to leave a review. We are very sorry for the delay in your order being delivered and for any upset caused while contacting our customer support team on this occasion. I would also like to apologise for any disappointment caused by the outcome of this. Best wishes Rosie

Posted 2 years ago

“Hi there, the petals on the flowers have already wilted? They only got to my sister yesterday evening.i would have expected them to be more fresh for that”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear that there were quality issues with your recent order. This is disappointing to hear. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Warm regards Tom

Posted 2 years ago

“Not good! Half order didn’t arrive. Ordered two £70 bunches of flowers. Only one arrived!”

Helpful Report

Posted 2 years ago

Hello Helen, thank you for your review. We are very sorry to hear that one of your hatboxes was missing from your order. This is incredibly disappointing to hear. I have located your email and responded to this. Warm regards Ellie

Posted 2 years ago

“The flowers arrived with a promise of beauty. Even though the roses were already a bit crisp. Less than a week later, the roses are nearly black, some of the lillies are browning before opening! All instructions were followed and the water has been changed.... disappointing”

Helpful Report

Posted 2 years ago

Hello Deryn, thank you for your feedback. We are very sorry to hear that there were issues with the quality of your flowers. This is very disappointing to hear and we would like to look into this further. We have located this order and contacted you via email. Warm regards Tom

Posted 2 years ago

Haute Florist is rated 4.7 based on 29,958 reviews