The reason for less stars is because the flowers I sent to my sister were a day late. The flowers themselves were lovely but I thought that flowers would have been delivered on the requested day. I suspect that it was probably the Royal mail that caused the delay but I expected that the flowers would have been dispatched in time or earlier to ensure they either arrived on time or a little bit early ( preferable to being late,) as they were ordered in time to allow this. Having said that, my sister loved the flowers and when my daughter sent flowers for next day delivery to me they arrived early the next day.