Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,961 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not delivered on the day they said”

Helpful Report

Posted 3 years ago

“Didn’t deliver on the required day. Just can’t do that with flowers.”

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Posted 3 years ago

“My son and his fiancée sent me a thank you bouquet last week and I am shocked that the flowers didn’t even last 4 days, I didn’t want to spoil things for my son as it was such a nice thought of theirs but really a waste of their money. Unable to contact any kind of customer service which has not helped matters either. Does anyone at Haute actually care?”

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Posted 3 years ago

“I have used Haute Florists many times, but I thought that the recent purchase was below par and smaller than I had expected as I had paid an extra £10 for a larger bouquet.”

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Posted 3 years ago

“I would love to say I have had a good experience but unfortunately I have not still waiting for flowers to be delivered to my daughter that I ordered on Thursday so no not happy at all and as I ordered flowers for my friend too first experience disappointed”

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Posted 3 years ago

“I ordered a couple of weeks ago and the flowers were great. This time I ordered for my parents 50th anniversary. The ‘large’ option was much smaller and didn’t look great. Not impressed with inconsistent results.”

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Posted 3 years ago

“I’m a little disappointed. Considering I ordered the medium size, they’re no bigger or nicer than a bunch that could be bought in your local supermarket. I’ve used other online flower delivery services previously but unfortunately I just wouldn’t order again purely because I don’t feel I’ve got value for money. However, I ordered mid-morning for next day delivery and I will say that even with all the current issues, they were delivered the following day as promised.”

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Posted 3 years ago

“Very disappointed with the flower. Didn’t look like the ones advertised.”

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Posted 3 years ago

“The flowers I chose were supposed to be delivered on Tuesday. However without any notification of a reason they were actually delivered a day late on Wednesday. I haven’t seen a photo of them but my daughter said they were ‘nice’ which given the fact they were a given for a special reason I thought she would have been more please with them. I just hope they hadn’t been lying around with Royal Mail for too long and die in a day or two. I do feel let down they didn’t arrive when they should have.”

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Posted 3 years ago

“It was very difficult to log in and i had to try a few times”

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Posted 3 years ago

“Nice flowers, shame about the tortuous payment process. In the end, I gave up trying to create a new account and registered using my Gmail address just in order to finish and get on with my life.”

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Posted 3 years ago

“Not impressed have used before and been very good a delivery should of been the 16th still not there no contact has been made to say no one was in - supposed to be delivering today ! The flowers that have been shut in a van for 48 hours !”

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Posted 3 years ago

“Great selection. Easy to order. Then no communication. Nothing to show processing. Nothing to show out for delivery. Nothing to show delivered. Only when looked on site. Its fairly standard practice for other firms to keep you updated. No idea if on time or who delivered due to lack of communication.”

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Posted 3 years ago

“Ordered flowers for my sister's birthday. Very disappointed with what she received as flowers nothing like shown on website when ordered. Less flowers, stems etc. Definitely will not be ordering through Haute Florists again. 2 stars given purely for delivery as expected.”

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Posted 3 years ago

“I'm afraid several of the flowers were dead. Very disappointing. Bought as birthday gift and friend was disappointed”

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Posted 3 years ago

“Flowers sent as a gift and box arrived very damaged and flowers not in great condition.”

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Posted 3 years ago

“So dissappointed. I specifically chose flowers that could be delivered on a Sunday to my aunt on the Isle of Wight and paid the extra (£43.00 in total ). We had to cancel a planned trip for her 80th due to us isolating - So it felt very important that the flowers arrived on her birthday . I initially recieved an email saying I would receive more emails tracking the delivery. I still hadn't received any of these by the afternoon of the delivery so searched myself only to find that Royal mail don't make deliveries on Sundays!!! I was gutted. I felt Haute's service offered no personallisation , I was on the end of a robot like responce that didn't identify that it wasn't going to be able to provide what it said it could. When I gave feedback I received what felt like another robot responce and an empty apology which pointed me to 4.2.3 buried in the Ts and Cs that there may be delays to Scotland, Ireland and Islands. I won't use again. They are unreliable.”

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Posted 3 years ago

“I ordered a Tikal bouquet for a friend, who sent me a photo of the flowers received. I was very disappointed - it fell way short of the display picture on the website in quantity of flower heads and overall look. Nothing like the display image, which was a medium sized bouquet, which is what I ordered. And to make it worse there were 2 broken stems - a Calla lily and a rose. I won’t be using them again”

Helpful Report

Posted 3 years ago

“my husband sentthese flowers on the16th and now the19th the flowers are in a state some dead and the are almost there charging £50 they are a disgrace if i knew how to send a photo i would very very disapointed never use again”

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Posted 3 years ago

“They arrived a day late, they won’t last long.”

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Posted 3 years ago

Haute Florist is rated 4.7 based on 29,961 reviews