Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 30,037 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 5th October 2025

3789

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The recipient of the flowers said that although the bouquet was lovely the blooms didn't last past four days.”

Helpful Report

Posted 4 years ago

“I was disappointed with the floral contribution for my sisters birthday. The quality of the blooms were good. Not a lot to show for the money I paid. I feel like I’ve now got to buy her a top up present. Won’t re-order from here.”

Helpful Report

Posted 4 years ago

“Could not get any type of contact from the company when the flowers didnt show up on the expected date. No response until after delivery was received. Late delivery date. Then to top things off the Post office delivered the item. Not the company. Quite disappointing. Have not seen the flowers personally as it was sympathy flowers. Hope they were exceptional. Think they were as I was told. But have not seen. So flowers seem to be great overall.”

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Posted 4 years ago

“I only found out my bouquet was delivered as the recipient posted a picture on Facebook to try and find out who had sent the flowers. Only the first line of the accompanying note was printed so my details were not included. Disappointing especially after spending £43 I expected a better service.”

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Posted 4 years ago

“Flowers were meant to arrive for anniversary (14th June), arrived one day late.”

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Posted 4 years ago

“Disappointing, inconsistent service. I have placed 4 orders with this company over the past 3 months and found the experience a real mixed bag of dreadful, great, and just disappointing. The quality of the flowers varies, the accuracy of the delivery dates varies, though next day delivery service seems to work really well. The first time I complained (they delivered the wrong bouquet and failed to deliver the vase I paid for as an added extra) the customer service was amazing. But this week they completely failed to deliver on the right day which was a huge disappointment (even though I ordered 2 weeks in advance), and customer service was shocking. I would not use this company again nor recommend them to anyone.”

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Posted 4 years ago

“Usually the best online delivery service for flowers; but not on this occasion ! Very disappointed”

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Posted 4 years ago

“Very disappointing bouquet. Paid £10 extra for large bouquet and dread to think what a small one would look like! The fragrance was lacking also! At least it arrived on time!”

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Posted 4 years ago

“The flowers arrived on time and are stunning. UNFORTUNATELY it turns out that I wasn't ordering flowers from a new company, instead its a company I vowed I would never do business with again Prestige Flowers. Prestige Flowers disappointed not only me on many occasions but also the recipients. Will I order again from Haute aka Prestige Flowers......I don't know. I Feel that they used false advertising, had I known that Haute were infact Prestige Flowers I would not have given a second look.”

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Posted 4 years ago

“Very disappointed with what I wanted compared to what was received. I ordered the ‘Magnificent- hatbox flowers’ which looked quite different to the picture. Their was very few roses and very little Ferraro Roche. This was a gift and did not turn out how I expected it to be. However the item did reach on time and in good condition.”

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Posted 4 years ago

“My flowers were delivered yesterday,for my birthday.They were not of your usuall standard,especially the roses.You will note I have made many orders over the last year,but am now hesitant to use your company again.Do not send me a further bunch,as I have other flowers people gave me yesterday.”

Helpful Report

Posted 4 years ago

“Very disappointed in the quality of the flowers. Very wilted and half dead. Had to throw half away only two days later. Will not be ordering again.”

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Posted 4 years ago

“I note that the links to an unflattering review of Haute Florist do not load, whereas the one for a postive review loads without problem. This seems problematic. I was disappointed by the flowers I ordered for a significant birthday. They cost £50 and from the photograph of what the recipient received, it seems to be a pretty thin bunch of flowers. The flowers themselves seems to be in good condition but for that amount of money, having ordered a 'medium' size bouquet, I expected a more dramatic density of flowers. I am not likely to use Haute Flowers again.”

Helpful Report

Posted 4 years ago

“Unfortunately although I placed my order before the notified cut off time for Saturday delivery, I did not receive my flowers until 12.39 pm on. Monday with several of the flowers wilted by that stage.”

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Posted 4 years ago

“I ordered a large bunch but it was a lot smaller than expected !!”

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Posted 4 years ago

“Flowers ordered for delivery more than a week before failed to be delivered on the due date and were attempted to be delivered by Royal Mail two days late, but some 6 days after they had been ready for dispatch, no one was home and due to a holiday weekend it took a further 4 days to get them by which time they looked rather forlorn. The customer care team were good and after declining an offer of a partial refund in vouchers to spend with Haute I did get a full refund. I’d be wary of ever using Haute but at least I did get an immediate apology and full refund in the end and the two stars are simply for the quick response by the customer care team.”

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Posted 4 years ago

“So the flowers were magnificent! However your company was badly let down by courier. Glowers arrived 24hrs late!! Ruined the day..... I am unlikely to use your company with the Royal Mail courier!”

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Posted 4 years ago

“Very disappointed. The number of flowers delivered was nothing like the number shown in the photograph, 20 shown in photograph, only 12 in the bunch delivered and I paid an extra £10 for a large.”

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Posted 4 years ago

“The flowers were delivered on time for my sister in laws birthday, but she sent me a picture of them and I was disappointed as they were much smaller than the ones online. Even though I had specifically ordered the medium size bunch and not the small bunch. You can see from the photos the ones in the vase are not as big or full as the ones advertised. I would not order from here again.”

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Posted 4 years ago

“I was really disappointed with the look of the flowers when delivered . They do not look anywhere as near as nice nothing as your photos. The flowers were fully open so won’t last long. This was a £40 bouquet but looked like something I would pick up from the supermarket for half the price.”

Helpful Report

Posted 4 years ago

Haute Florist is rated 4.7 based on 30,037 reviews