Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,961 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was on time, and the flowers deemed good quality. However, as can be seen in the photograph, one of the main features of the bouquet - the blue hyacinths - were missing. In their place were pink ones. These looked awful by comparison, clashing with the tulips badly. I won't use Haute again because I don't feel I can rely on them to actually send what they say they are selling. In this instance they should have marked the bouquet as out of stock online and asked me to choose an alternative that they could honour. I was very ashamed, my recipient would have thought I considered that ugly colour combination a good one, when in fact I thought it vile. I complained and received a 20% discount. But my recipient is still looking at a visually hideous bouquet. Never again with Haute.”

Helpful Report

Posted 4 years ago

“I received some Letterbox flowers from my husband for our 30th Wedding Anniversary on 23 March. They are appalling, the roses were losing their petals when I opened the box and 2 of them are drooping so badly they will be dead in the next day or so. My husband has wasted his money. DO NOT buy flowers from this website!!”

Helpful Report

Posted 4 years ago

“Flowers were perfectly suitable, however the small included card is a real let down and ruins the moment. The card wasn't folded neatly in half and was partly ripped - very disappointing. Best not bothering with it at all.”

Helpful Report

Posted 4 years ago

“Flowers were not that fresh and nice looking”

Helpful Report

Posted 4 years ago

“Perfectly packaged. Some in bud and some opened. Very pleased but after placing in a vase for Mother’s Day gift, I noticed after about an hour they started to go limp. Lasted 2 days. Did not go brown but just collapsed. Not good for £55. Would not buy again.”

Helpful Report

Posted 4 years ago

“Ordered a bunch of flowers for my wife on Mothers Day. Whilst the quality of the flowers was acceptable, the size of the bunch was very disappointing. Have had much better standard for similar prices elsewhere so likely wouldn't use again.”

Helpful Report

Posted 4 years ago

“Not impressed spent extra money for a large bunch and they definitely was not a large! Was told they would be in bud but when they arrived on Mother’s Day the roses were going over and the presentation was poor! For how much I spent I am not happy at all and won’t be ordering from here again!”

Helpful Report

Posted 4 years ago

“Ordered flowers and a vase for my wife's first mothers day. Unfortunately the vase was not delivered which was very disappointing as we didn't have a vase at home and had to put the flowers in a mug! Was refunded the value of the vase, but the experience was very disappointing.”

Helpful Report

Posted 4 years ago

“flowers arrived with no water, roses wilted. little to no foliage. very disappointing”

Helpful Report

Posted 4 years ago

“I’m so disappointed. I have ordered medium size of bouquet which it should be same size of picture on their shop for my birthday. However I received it totally less flowers and smaller size. And quality of flowers are also not great. I won’t use them again.”

Helpful Report

Posted 4 years ago

“Delivery came on the day I asked for but the flowers were not good. They were a different colour to what I selected, which I could live with but there were only 25 flowers in the box. Seriously overpriced. £50 for 25 Tulips, I wasn’t impressed at all. They arrived for my mums birthday and as I chose the largest bunch and paid the extra I expected them to be much more extravagant than what she received. Tulips are not expensive flowers anyway. I won’t be ordering from Haute again.”

Helpful Report

Posted 4 years ago

“I ordered and paid for a large bouquet of flowers for my friends birthday but she appears to have received a bouquet that is smaller than the medium one shown on the website. I waited to chat to someone online for over 30 minutes and asked for a refund but was only offered a new bouquet. Fingers crossed she now receives the large bouquet that I paid for!”

Helpful Report

Posted 4 years ago

“Unfortunately they seem to have slipped in their high standards with my order. It was incomplete, and my request for a refund went unanswered for weeks. When I tried to chat to them online, I was left waiting with one of their people not replying to me. They have a high rating from Good Housekeeping but have clearly struggled in this instance.”

Helpful Report

Posted 4 years ago

“Very fast delivery but the only thing that looks like the advertised product on the website is the pot... The flower I received is much smaller and half of the stems have nearly no blossoms. Couple of blossoms also broken during delivery. Before ordering I also looked at review pictures by customers and the flower I received doesn’t look at all like these. Quite disappointing.”

Helpful Report

Posted 4 years ago

“I ordered the Haute Orion bouquet of flowers as it looked very pretty on the website. I purchased them for my wife on our anniversary 23/02/2021. My wife and I were very disappointed with the flowers. It was such a measly bunch of flowers, there was only 4 roses and 2 of them were brown ish and dead. The leaves on the some of the flowers, were just dead and crispy. For £50 I would expect a normal bunch of flowers, not some skinny thin bunch of flowers. Honestly, I'm really not happy.”

Helpful Report

Posted 4 years ago

“I am very disappointed with size of the bouquet and size of the flowers. This is the “You’re the One” medium bouquet. 6 roses - petals drying out on all of them (3 small) and 3 tiny lilies. £35 ... I estimate this would be less than £10 worth of fresh flowers from a supermarket. I await with trepidation the flowers I have ordered for my mother’s birthday from the same company. I would add a photo, but that option doesn’t seem to work from my device.”

Helpful Report

Posted 4 years ago

“Having looked at the bouquet of flowers shown on Haute website, I opted for a large bouquet of flowers and ordering was simple. What actually arrived to my daughter's was a small bouquet compared to the large on I had seen and paid for. I emailed them and after the third email, they acknowledged that they had made am error and offered another bouquet to be delivered. I chose a day for the bouquet to be delivered. Nothing arrived, email after email and no reply upto date. I would advise people to avoid this company. You be wasting money because this company does not deliver what you pay for”

Helpful Report

Posted 4 years ago

“Incomplete order. I ordered the birthday cake and chose Haute only for this reason but it was not delivered with the flowers. No one picked up the phone to discuss. Very disappointing”

Helpful Report

Posted 4 years ago

“Delivery superb Flowers were not good. I ordered a large bouquet and when they arrived they were smaller than the medium shown. Three of the roses were dead. They were supposed to be avalanche roses but they were shorter and not as big. The gyp was dead so had to be thrown away. Three stems of lilies. All in all HUGELY disappointed. Awaiting their response and at least a refund. The flowers were sent to someone with horticultural knowledge. She said ‘supermarket bouquet’”

Helpful Report

Posted 4 years ago

“Sadly on my recommendation my grandson ordered the hat box roses for his mum. The flowers were already turning brown around the edges. What a shame as he hoped they would be really special. Delivered 28th Jan 2021”

Helpful Report

Posted 4 years ago

Haute Florist is rated 4.7 based on 29,961 reviews