Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,961 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were quite disappointing didn’t look like the picture”

Helpful Report

Posted 3 years ago

“Very disappointed, ordered what looked like a wonderful large bunch of flowers for mothers day. Pictures online show a very full bouqet however when delivered it was very small, dry and did not look luxurious at all. Very overpriced for what you get.”

Helpful Report

Posted 3 years ago

“Extremely Disappointing Mother’s Day bouquet. I ordered the Country Garden for my mum. Delivered yesterday. Beautifully wrapped, good quality flowers, but half as many stems as in the website photo. I know 25% of the price is going to charity, but at £35 for 12 stems plus foliage this was not good value. I have ordered many times from Haute, this may be the last time.”

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Posted 3 years ago

“Images definitely don’t replicate the actual product and 100% absolutely don’t justify the over the top price!!!”

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Posted 3 years ago

“Small bouquet for the price and a number of the roses were going off as well! Not great unfortunately.”

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Posted 3 years ago

“I sent these for a friend’s birthday. She sent me a photo of them 3 days after receiving them, I was surprised and disappointed to see that they were not as pictured on your website. The flowers were different. I’m not sure if I’ll be using you again”

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Posted 3 years ago

“I am very disappointed about the orquídeas that I been delivered last Saturday they all fell off and looks so sad I wii send the photo of the orquídea”

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Posted 3 years ago

“I’ll be honest, I paid £68 for flowers that came with half of it wilted!, it came with no water in the bag as you normally would with other big flower companies like AppleYard. The bunch was sooo small and soooooo soooo disappointing that I will never be shopping from here again. If you want to get something for your gf or mother honestly do not, the picture and what arrived were two total different things! I don’t care about seasonal flowers, I don’t even care that you may have used different ones, but for £68 having the audacity to put wilted dying flowers that’s gone dry around the edges is just daylight robbery! I DO NOT RECOMMEND AT ALL!!”

Helpful Report

Posted 3 years ago

“First order I paid for a large bouquet and didn’t receive a large bouquet. I was sent replacement missing flowers. Thought I would give them the benefit of the doubt and order again and the same happened, this bouquet was pitiful. Customer services have said they will replace missing flowers but I won’t order again. I should have read trust pilot before ordering. Maybe concentrate on sending correct bouquets to the people who have paid for them instead of sending freebies to Instagram influencers! The pic attached is ment to be a £35 bouquet. The delivery was on time…plus side”

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Posted 3 years ago

“The bouquet i ordered was so much smaller than the image on thw website. For £45 i could have done a much bigger bouquet making it myself gping to tesco. Very disappointed! Would not recommemd or come back.”

Helpful Report

Posted 3 years ago

“Ordered flowers for Valentine's Day for my wife. By the second day the roses had started to curl up and go badly brown around the edges and greenery had wilted. Had to throw away. Put complaint into Haute and after chasing they refunded money. V disappointing experience.”

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Posted 3 years ago

“Sadly the wrong flowers were sent and chocolates were sent rather than the birthday cake that I ordered. After complaining the right bouquet was sent but this was 2 weeks after my friend's 80th birthday. Regretfully I would not use again.”

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Posted 3 years ago

“These flowers were sent to me by my sister for a special birthday. The flowers were beautiful but VERY short-lived. Usually, a hand tied bouquet will last a good 8 to 10 days with the correct care and flower food. Sadly these flowers were brown and dying within a week. I would not use Haute in the future.”

Helpful Report

Posted 3 years ago

“Valentine’s Day order was delivered incomplete much to the disappointment of my wife and young daughters. Haute florist did not see the value in rectifying the order due to the cost of the forgotten item - would rather have sent the item than received the refund!”

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Posted 3 years ago

“Don't buy flowers from these people they send you dying roses and piddly little ones too not happy for the money my husband paid for my valentine Day bouquet absolutely rubbish”

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Posted 3 years ago

“I have used Haute florist many times and always been very happy with the service. I ordered a blue Hydrangea for my good friend who has just come home after heart surgery. It was very important to me that it arrived yesterday. It didn't arrive as promised and also no communication with me about it. I can't see any easy way to ring you to discuss this. I'm very disappointed.”

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Posted 3 years ago

“Lovely flowers but I paid for a large bunch and was very disappointed with the amount that arrived. The picture online shows a medium bunch and what arrived was smaller in my opinion, not bigger. Definitely not worth the money”

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Posted 3 years ago

“Arrived damaged - flowers ended up being nothing special - 2nd day in wilted - not worth the money”

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Posted 3 years ago

“The flowers were all fresh and lovely, but I paid £30 for such a tiny bouquet, pretty disappointed for the money paid!!”

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Posted 3 years ago

“Ordered the country wild bunch as they were pretty and chose to pay extra to make it a large bunch. The flowers arrived on time but the pink roses were substituted for orange so made the bunch look cheap. Few leaves were bent and lost a few petals in transit. They also sent a medium bunch instead of a large which was paid for.”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,961 reviews