Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 30,036 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 5th October 2025

3789

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers to be delivered on 24th Jan. This date was available on your website but then on the day I was informed by email that delivery was 25th Jan. Very disappointed”

Helpful Report

Posted 3 years ago

“Yet again a special occasion was missed! I ordered flowers for my friend’s 60th birthday to be delivered on Monday 24th January. They were not delivered till the following day.Why offer a specific day to deliver when it doesn’t actually happen? Blaming the pandemic is no excuse now. 2 out of 3 of my orders were late. You spoiled the occasion again!”

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Posted 3 years ago

“picked the belle in black bouquet, £50, was really disappointed with the size of the bouquet, really small for the price. Also had them delivered to my mums work but forgot to add my mums name, only had the place of business and they were unable to amend this with 3 days notice before delivery was due. I had ordered 4 days in advance. Poor service overall,”

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Posted 3 years ago

“arrived 2 days later than stated”

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Posted 3 years ago

“I ordered and paid for a white orchid in ceramic pot to be delivered on Saturday 8th January 2022 - nothing arrived - I only received an automated response to my email enquiries. I have requested my direct debit payment be reimbursed - perhaps I shouldn't hold my breath waiting for that. I will not be recommending Haute Florist to anyone”

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Posted 3 years ago

“Okay. Wouldn’t say the flowers reflect the picture or the price”

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Posted 3 years ago

“So disappointed to hear from my son, that the flowers I had sent, for his partner’s birthday, were more than underwhelming. Apparently, there were about 8 stems in the order, and they couldn’t find a vase small enough to display them! I am so embarrassed. I picked Haute, to give another supplier a chance, but it’s not one that will be repeated.”

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Posted 3 years ago

“So disappointed These we’re not next day delivery and obviously won’t last long. cid:459B606C-7806-4FA1-BB1B-734A3180A78A”

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Posted 3 years ago

“Was delivered a day later than the indicated delivery date. Disappointed.”

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Posted 3 years ago

“I've had no confirmation that the flowers were delivered as promised. They were going to a care home and there is no way I can contact the recipient at the moment. I received only a general unhelpful automatic email to my enquiry. The flowers were not cheap, and I would really like confirmation of delivery.”

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Posted 3 years ago

“I ordered 2 bouquet. First on on a PC not an issue second from a tablet, couldn’t activate the personalized card function then auto added £5 to the order. Received an email to confirm the order and say another email will be sent when despatched. No despatched email sent for both orders. The customer communication is a bit slow.”

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Posted 3 years ago

“Incredibly disappointed with my order from Haute. I ordered a “large” bunch of the Roma for a family member who experienced a loss and it was laughably sparse and didn’t include a number of stems that are depicted in the photo. It looked smaller than the depicted medium even! Although the blooms themselves were good quality, the bunch sadly looked so small and cheap, despite the fact it really wasn’t. I won’t be returning.”

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Posted 3 years ago

“Chose a next day delivery for a very important occasion however, the items were sent a day later. I specifically chose Haute with the confidence that the items will arrive right on time (next day) as advertised on the app. Further, the promotional code for first time app users did not work at all! Quite deceiving and disappointing.”

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Posted 3 years ago

“I have been trying to order some flowers the last few days and wanted to add a birthday card but after completing the card and go on to checkout the card is not added. I asked some one from your team why this is, and they advise that the card will appear at the checkout stage but it still did not.”

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Posted 3 years ago

“Our delivery was a day late. The timing was not good. This is our 1st time using Haute. I thought we were paying a bit more to ensure the delivery date. Apparently not the case. Maybe refund us an appropriate amount?”

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Posted 3 years ago

“I ordered a £55 Orion bouquet for my father’s 91st birthday, he is on palliative care, so will be his last birthday. The bouquet was delivered on time, but was very underwhelming, certainly nothing like the luxury bouquet that was pictured. You could probably buy this from M & S for £20, or less. I did complain, but was offered a £15 voucher for my next bouquet; I can safely say I will not be using Haute florist again. I requested a £20 refund, which I felt was completely fair. They insisted on sending another bouquet, so I picked a Sunburst. This was delivered a week after my father’s birthday, but again disappointing. I wish I’d used Interflora, but wanted something extra special, unfortunately Haute florist did not deliver this.”

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Posted 3 years ago

“Ordered flowers a couple of times from site and they have been okay. However ordered flowers for my friends 30th and the roses did not look fresh! Actually embarrassed by how they looked”

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Posted 3 years ago

“Meagre offering for the price”

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Posted 3 years ago

“I bought these for my sister in law’s birthday, they arrived a day late. Supposed to be next day delivery but wasn’t so arrived the day after her birthday, she said they were very nice but I disappointed they were late. So for that reason probably won’t be ordering again.”

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Posted 3 years ago

“Promising bouquets, arrived and dead within a day very dissappointed”

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Posted 3 years ago

Haute Florist is rated 4.7 based on 30,036 reviews