So dissappointed. I specifically chose flowers that could be delivered on a Sunday to my aunt on the Isle of Wight and paid the extra (£43.00 in total ). We had to cancel a planned trip for her 80th due to us isolating - So it felt very important that the flowers arrived on her birthday . I initially recieved an email saying I would receive more emails tracking the delivery. I still hadn't received any of these by the afternoon of the delivery so searched myself only to find that Royal mail don't make deliveries on Sundays!!! I was gutted. I felt Haute's service offered no personallisation , I was on the end of a robot like responce that didn't identify that it wasn't going to be able to provide what it said it could. When I gave feedback I received what felt like another robot responce and an empty apology which pointed me to 4.2.3 buried in the Ts and Cs that there may be delays to Scotland, Ireland and Islands. I won't use again. They are unreliable.