Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd, Colpmans Farm, Islip, Kettering, Kettering, North Northamptonshire
Rating: 4.65

4.7 Rating 3,751 Reviews

92 %

of reviewers recommend Turfonline

4.7

Based on 3,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Turfonline 5 star review on 26th October 2026

Turfonline 5 star review on 19th February 2026

J Simmons

Turfonline 5 star review on 26th October 2025

S Cumberledge

773

Anonymous

Anonymous // 01/01/2019

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“Ordering and delivery were very simple. The turf was easy to lay. Two weeks later it has rooted well and looks lush!”

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Posted 7 years ago

“Delivery of 45m2 of good quality turf arrived at the requested time. Delivery driver was extremely helpful and managed to get the turf from kerbside to my back garden using his battery operated sack truck. Would recommend 'Turfonline'”

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Posted 7 years ago

“I ordered two Sedum turfs which arrived promptly on a pallet with everything I needed to install them. They have been laid at ground level at the side of my drive, to soften up a large area of unused concrete without the need to smash it up. After 24 hours the Sedum had sprung back up from being rolled, now several weeks on, they are growing and about to flower. They are attracting lots of pollinators and other insects, which is exactly what I hoped for. We have received lots of positive comments from neighbours how fab it looks. I would recommend, if you want a simple install system and great Sedum turf which has been grown to provide a dense healthy turf, with good variety.”

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Posted 7 years ago

“Ive given a middle rating because the product was good but the customer service was very poor. The turf and soil I ordered were good quality and laid well and is thriving. However, the delivery did not arrive on time which put me to extra expense and customer service was non existent. I received a call half way through the day when the delivery had been scheduled to say that the topsoil was not in the right place (!) so I could not have the whole delivery on that day. Obviously the turf couldn't be laid until the top soil had been put down. I had employed a couple of people to lay the turf when it arrived and I had to pay them off and then sort a couple of others for the following day as they then weren't available which was extra expense and extra hassle. I emailed turf online twice about this and never even received the courtesy of a reply. I do appreciate that delivery logistics don't always go to plan, but this put me to extra expense and not even to respond to my email and simply apologise is frankly rude and very poor customer service.”

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Posted 7 years ago

“I purchased two 50metres of jubilee turf for my rear garden. The first delivery was of fantastic quality as the turf had been grown on rich black fen soil. The second delivery two weeks later was of poor quality and had been grown on chalky soil and had many chalk stones in the turf.”

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Posted 7 years ago

“Very easy to place order and delivery was super fast. My only slight criticism was that the turf arrived a little on the dry side and needed to be laid very quickly (luckily we were prepared for it to be laid straight away). However, the turf is now looking lush and green in my lawn having had a couple of weeks to settle in. Have recommended TurfOnline to friends and family.”

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Posted 7 years ago

“Half of the turves were dry and some had large stones embedded on the back. There were some imperfections on the turves like gaps where grass should have grown. On the whole, the quality of the turves were not as good as the ones I bought from you last year.”

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Posted 7 years ago

“Too soon to review your seeds, but your turf was just... opulent. I have childhood memories of moving into a new build house with a patchwork of straggly turf, like porridge sticking to a jumper. Your turf was a fur coat, or some other more PC metaphor. It’s transformed our garden. Even the offcuts i used and they all took. Seriously folks, I can’t recommend this highly enough!”

Turfonline 5 star review on 9th June 2019

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Posted 7 years ago

“Excellent product. Excellent service. A good company to deal with.”

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Posted 7 years ago

“Product is absolutely fantastic, but pre and after sales abysmal! I rang to check what size the sedum mats were coming in, was told 1m2 weighing around 30kg, but they came at twice the size. Given that it was a self instal that was challenging. Also no after installation care was given, which was odd because I got onto this company after a family member installed their product and I picked up the contact details from aftercare literature left after installation. Having said all that the roof looks great, gratifying to see a small group of goldfinches ferreting around in it 3 days later, and bees buzzing about.”

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Posted 7 years ago

“So far so good, put the turf down on day of delivery, looks great and good quality. Ordered online, simple with no problems.”

Turfonline 5 star review on 7th June 2019

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Posted 7 years ago

“I cannot fault the turf - my issue is over the delivery truck. I specifically ticked the smallest truck option and even wrote a covering note. This is a small lane with limited accessibility to the house. Instead I am not impressed when the driver turns up in an 18 tonne truck”

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Posted 7 years ago

“Lovely meadow mat for our roofs, bees already buzzing around, vibrant in colour and came in good condition”

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Posted 7 years ago

“Poor customer experience. Poor and inaffective wording on your webpage. Ended up paying over £10.00 a square meter. When complained to customer service, no appologies, no interest, no help. Wil NEVER use you again. RIP OFF.”

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Posted 7 years ago

“Very pleased.”

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Posted 7 years ago

“Super happy with the turf. It arrived fresh and has taken really quickly in my garden. Would highly recommend it!”

Turfonline 5 star review on 3rd June 2019

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Posted 7 years ago

“We put the turf down as soon as it arrived , watered it well as told and within an hour the grasses were erect and little flowers started to appear in 2 days”

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Posted 7 years ago

“Items arrived on time and in excellent condition. 2 weeks on and the turf is growing well.”

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Posted 7 years ago

“Jubilee turf is stunning and rooted well. Very happy with it. Only received 1 of the 2 turf laying boards. No reply to email. 5 star turf, poor service.”

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Posted 7 years ago

Hi Adrian. Thank you for your review of Turf Online. We are sorry that you only received one laying board. We did reply to your email and issued a full refund for the laying boards. I am happy to forward this on to you if you do not have it? Your refund was made to the original payment method but may take a few days to show in your account.

Posted 7 years ago

“Excellent service. Arrived promptly and laid same day. All the plants sprang back and after a week it looked like it had been there for years. I would definitely recommend (I already have to several people). A great product”

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Posted 7 years ago

Turfonline is rated 4.7 based on 3,751 reviews