Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,581 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 24th July 2025

A Jeffrey

Turfonline 5 star review on 29th June 2025

A Overton

Turfonline 5 star review on 26th June 2025

S Moncrieff

Turfonline 5 star review on 12th June 2025

758

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, I ordered Friday and turf was delivered on Saturday morning. The Jubilee turf is very good quality, no stones and perfect, uniform thickness. Highly recommended.”

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Posted 6 years ago

“Superb quality for the price, good thickness of root layer so no worrying about tearing when moving around. Been laid over a week now, looks lovely and green, and rooting in nicely.”

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Posted 6 years ago

“I hate being lied to. We purchased over £248 quid worth of turf and a bulk bag of soil on Friday. We didn't need any of the soil after all of our work, however and I checked on your website to see what your returns policy was. https://www.turfonline.co.uk/returns-policy This is the exact language (cut/pasted) from your website returns policy: "1.2 Return of Products at your own cost. 1.2.1 In respect of non-palletised Products (such as sundry Products) you will need to arrange for return to us at your own cost, quoting your order number. Please see paragraph 1.11 for details regarding the methods that you can use to return Products to us. We will not reimburse you for any delivery or other costs that you incur in returning the Products to us. Your relevant order number must be quoted on all returns. 1.2.2 In respect of palletised Products (such as turf) or products which cannot usually be returned by post (such as lawn soil) please contact us and we will arrange collection. You will be responsible for the collection costs which vary by location, but are usually around £50 per pallet or £20 per item." When I spoke to one of your customer service reps this morning, I was informed that not only was this NOT TRUE, but that I would be out an ADDITIONAL 20 quid with absolutely no refund whatsoever! Asked to speak to a manager because she kept talking in circles, and was told he wasn't available. It doesn't cost 100 quid to collect 1 pallet of dirt. I'm extremely unhappy with your customer service. We've taken good care to cover it and make sure it is as exactly as it was when delivered Friday. I called and emailed at 5:30 on Friday to arrange. Called back again Monday and got this rubbish. If you're not going to stick to your own policies and honor it - than at least do your duty and not lie on your website and just say NO RETURNS. Rubbish service.”

Helpful Report

Posted 6 years ago

Hi Jodi, Thank you for your review of Turf Online. Some products that we sell are heavy items and as such this directly affects the delivery and collection charge. Topsoil is one of those products. To provide a speedy and streamlined checkout process the basic delivery charge is incorporated within the cost of the product you see on the site. In this particular case, the collection charge is greater than the actual price you have paid for the soil product and unfortunately this results in an additional payment of £23.80 being required for us to collect this product. We are more than happy to collect the soil you no longer require for the additional charge, alternatively you can arrange for the topsoil to be returned to us and we will of course credit you with the cost of the actual product which would amount to £32.60.

Posted 6 years ago

“Easy to use website, good price for a quality product. Arrived on time and would not hesitate to recommend.”

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Posted 6 years ago

“Staff most helpful, the lady that took mt order was delightful. Thank you Karen. Delivery driver gave faultless service. The product itself, exceeded my expectations. I would certainly recommend Harrowden Turf to all.”

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Posted 6 years ago

“Excellent service in terms of both quality of product and delivery. Very impressed all round and my lawn is laid and starting to look lovely Mike”

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Posted 6 years ago

“Excellent service, quick delivery, amazing quality turf, 100% will use again”

Turfonline 5 star review on 4th October 2018

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Posted 6 years ago

“Very impressed, looks good and nice colour”

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Posted 6 years ago

“High quality turf at a reasonable price which was delivered at the scheduled time. A first rate service I would highly recommend”

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Posted 6 years ago

“Best turf I have bought for years. Speed of service excellent”

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Posted 6 years ago

“Turf is a nice quality, appears to be grown on a loamy, peaty soil. Nice width rolls to handle. Would definitely buy again.”

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Posted 6 years ago

“Great product and service”

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Posted 6 years ago

“Lovely turf which had bedded in really well and quickly. We have had a lot of compliments so far. Delivered on time, easy ordering. Would recommend.”

Turfonline 5 star review on 3rd October 2018

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Posted 6 years ago

“We bought the cheapest turf but have been amazed at what good quality it is. Even the next doors Gardener was impressed.”

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Posted 6 years ago

“Excellent quality delivered on time.”

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Posted 6 years ago

“From placing the order to delivery, outstanding service. Thank you.”

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Posted 6 years ago

“Amazing service - Ordered easily online and delivery was earlier on the day than expected. Really healthy looking grass and not one roll felt dry. we would highly recommend Turfonline...”

Turfonline 5 star review on 1st October 2018

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Posted 6 years ago

“Great service, on time and good quality product.”

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Posted 6 years ago

“Ordering process easy and quick, great laying and care information provided. Delivered exactly on time, fantastic quality turf, easy to lay and looks amazing. Would have no hesitation in recommending.”

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Posted 6 years ago

“The turf was delivered in a timely manner and on the date arranged. It's very nice and looks great. Only downside was that we found shards of broken glass and even broken pottery in a couple of the roles. After picking these up and being mindful to check the rest, we're happy with the final result.”

Turfonline 4 star review on 30th September 2018

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Posted 6 years ago

Turfonline is rated 4.6 based on 3,581 reviews