Ive given a middle rating because the product was good but the customer service was very poor. The turf and soil I ordered were good quality and laid well and is thriving. However, the delivery did not arrive on time which put me to extra expense and customer service was non existent. I received a call half way through the day when the delivery had been scheduled to say that the topsoil was not in the right place (!) so I could not have the whole delivery on that day. Obviously the turf couldn't be laid until the top soil had been put down. I had employed a couple of people to lay the turf when it arrived and I had to pay them off and then sort a couple of others for the following day as they then weren't available which was extra expense and extra hassle. I emailed turf online twice about this and never even received the courtesy of a reply. I do appreciate that delivery logistics don't always go to plan, but this put me to extra expense and not even to respond to my email and simply apologise is frankly rude and very poor customer service.