Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,587 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,587 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 19th September 2025

K Watts

Turfonline 5 star review on 15th September 2025

H Noades

767

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and these 3 grass turfs are fantastic quality. Could not be more pleased.”

Turfonline 5 star review on 30th June 2018

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Posted 7 years ago

“Delighted with my turf. The website is extremely helpful which is why I decided to buy from turfonline. I will be ordering future lawn care products from them too.”

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Posted 7 years ago

“I do not normally write reviews as I have a busy life and get nothing in return for it but I will make an exception here. Briljant service and exceeded my expectations.”

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Posted 7 years ago

“I have always used you for turf because of the high quality, but I was very disappointed with the quality as it was brown and very dry. It looked like it had been sitting around for a while. This caused me conflict with my paying customer.”

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Posted 7 years ago

“Delivery driver was great going out of his way to make sure I got the delivery even though down a narrow road. Good quality turf but obvious when laying that some of the turf was not cut that day as had started to dry out. Overall happy with service.”

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Posted 7 years ago

“Product arrived and looked more like hay when I unrolled it. No response from customer service despite emailing in 3 times with pictures. I've watered it religiously since laying but it's just dead... AVOID.”

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Posted 7 years ago

“Excellent turf easy to lay and good quality”

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Posted 7 years ago

“It arrived when it should, driver was very helpful. The actual turf was the best I have ever laid, I am in my 60's and have layed several lawns over the years. Huge recommendation to anyone who is thinking of ordering.”

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Posted 7 years ago

“Excellent quality! Very Very Pleased indeed.”

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Posted 7 years ago

“Excellent quality turf - arrived at 9am on the day we requested. Very fresh turf, nicely cut, with generous roots. Went down very quickly and easily. 1 week since we laid it - keeping it watered daily and looks like it is growing nicely, no yellow or dead patches. Thank you very much for an excellent service and quality turf.”

Turfonline 5 star review on 24th June 2018

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Posted 7 years ago

“Quality turf and good customer services from TOL. Only problem was the contracted delivery. The order was before 7pm on Thursday but didn’t turn up til Friday morning with a couldn’t care attitude. Some black patches had formed but these have recovered following good advice from TOL customer service.”

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Posted 7 years ago

“Excellent service throughout. Delivered what I asked for, when I wanted it. Happy to recommend and would definitely use again.”

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Posted 7 years ago

“Fast customer service and quick delivery. Turf seems good only one small yellow patch has developed. Fingers crossed it will bed in and all be fine. Been down one week, watering everyday.”

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Posted 7 years ago

“On time delivery. Really pleased with the turf.”

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Posted 7 years ago

“Great communications and super fast delivery.”

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Posted 7 years ago

“The delivery was great and arrived exactly on time. I was however a little dissapointed with the turf supplied. I would say around 75% of the turf was in great condition, however 25% of the turf seemed to have black marks that looked like mould or rotting grass or tears and holes... I continued to lay these pieces as i needed them to cover the back garden and thought that the scars would turn green and grow as usual once it was laid. This however does not seem to be the case as it is now turning a white colour and basically just soil. I am really happy with the service, but given a second chance I would report the "scarred" turf as soon as i discovered it or source my turf elsewhere. I took some pictures to show the turf and tried to highlight the scarred areas that are now dead.”

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Posted 7 years ago

“Turf arrived on time and was delivered to my garden. Unfortunately upon opening the turf it was extremely dry and brittle, and a couple of rolls broke. After laying the turf only 2 days ago it is going yellow even after regular watering. I could only inspect the visible turf on the pallet, the turf underneath was hidden. I am hoping that I can recover the laid turf. Turf does not appear to have been watered prior to delivery. It is dying rather quickly now.”

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Posted 7 years ago

“Easy web site with good information to help make the correct choice. The company contacted us to confirm delivery date. The turf arrived on time and well packaged, the delivery driver was very helpful placing the delivery on our drive. The lawn was laid the same day by our contractor, a week later it’s looking fantastic. I would definitely recommend this company.”

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Posted 7 years ago

“Outstanding service! It was quick and easy to order the turf, a lady called me to confirm delivery date and it was with me by 10. The turf was in great condition and went down really well. I would definitely recommend them to others. Thank you!”

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Posted 7 years ago

“Had delivery of turf, which was prompt and arrived in good time. Upon inspection however found a number of pallets with the grass of very poor condition. One pallet the grass rolls I was unable to even lift off without them breaking up. After numerous correspondence the best the company could offer was for me to pay them over £70 for delivery of another pallet. So much for the company moto of 'Caring for our customers & Our pleasure is your satisfaction with the product'. If you order, just hope it arrives to your satisfaction , otherwise expect to pay more for a something you wanted right in the first place.”

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Posted 7 years ago

Turfonline is rated 4.6 based on 3,587 reviews